Chonghak Kim has over 20 years of experience in information technology, most recently as a Principal Technical Support Engineer at Oracle providing support for Oracle Business Intelligence and previously supporting Siebel CRM. He has a degree in computer engineering and is authorized to work in Singapore. He has strong skills in Oracle BI, ETL tools, databases, Unix administration, and networks.

1. PROFILE Latest Position Oracle Principal Technical Support Engineer
Years(s) of Work Experience > 20
Latest Job Function Business Intelligence Technical Support
Latest Industry Sector Information Technology
Highest Education Attained Degree
Authorized to work in Singapore Yes
Availability After 30/11/2015
PERSONAL PARTICULARS
Gender Male
Age 47 -
Date of Birth 25 Feb 1968
Nationality Korea, South
Marital Status Married
Living Location West in Singapore
Passport Info PR ID. S6862938A
Has Driving License Yes
Executive
Summary I have worked in Oracle(Siebel) Singapore for 13 years as Principal Technical Support
Engineer as well as Korea Trade Network(KTNET) for 10 years as Project leader and
System Administrator. Therefore, I have experienced the following achievements so far.
- as a Product Support Engineer, I had increased customer satisfaction with
exceeding expectations in supporting Oracle Business Intelligence and Siebel CRM.
- as a Project Leader, I had successfully completed the cTradeWorld.com project with
all members’ endeavor and contribution.
- as a Unix Administrator, I had administrated the Unix environment with the great
performance and high availability.
- as a X400 Gateway Developer, I had improved the X400 Gateway system effectively
resulting in it handling the increased EDI messages.
Chonghak Kim
960 Dunearn Road #04-25 GardenVista Singapore589486
Mobile +65 9850-5391•E-MAIL chonghak.kim@gmail.com

2. and then fulfilled the following business skills as well as technical skills professionally..
.Analysis skills to clarify the technical problems clearly, collect the data/log
files/screen shots, establish facts via web/call conference, review the referenced
documentation/guide, concluding the root cause for the problem
.Problem Solving skills to research the known issues, suggest the proposed solution,
reproduce the problem, communicate the product defects with internal development
team, provide the solutions/patch/workaround.
.Communication skills to effectively interact with all levels of business
person(customer, developer, product team, global team) via phone, written
communication in English and Korean.
.Technical Lead & Coordination skills to manage the various technical problems with
the 3rd party vendors product based on the highly technical fields experiences of
Application level/Database/Middleware/System/Network/Security/etc.
.Demonstration skills to provide the expert knowledge of the technology & solutions
through setting up the Test environment or/and reproducing the problem..
EXPERIENCE Oracle(Siebel) Singapore (2003 – 2015)
Principal Technical Support Engineer (2006 – 2015)
I have supported Oracle Business Intelligence(OBI) Application as well as OBI Enterprise
Edition as an Oracle technical support engineer in Singapore. Technically, OBI
Application architecture is based on Oracle Fusion Middleware (Weblogic), ETL Tool
(ODI/Informatica), and DataWarehouse(Oralce DB, MS SQL,DB2, Exalogic) which has
been populated from the other Oracle Applications, eBusiness Suite, PeopleSoft, Siebel
CRM, JDE, and SAP.
The main object of the technical support & consultant is a customer’s Oracle Product
successful implementations (Installation, Upgrade, Configuration, Customization,
Performance, etc). Therefore, I have to clarify customer’s requirements/issues/questions
clearly via a call/web conference with customers, and then I used to communicate any
product defects with Oracle Developer team for the patch/fix/workaround/etc.
Additionally, I don’t hesitate to resolve customer service issues. And I enjoy contributing
and sharing my knowledge and experience with my team member for satisfying
customer’s concerns & business requirements professionally and together.
Siebel CRM Senior Technical Support Engineer (2003 – 2006)
I have supported Siebel CRM and Siebel Analytics product as a Technical Support
Engineer during 2003 – 2006. Mainly I focus on the product Installation(Unix-
Solaris,AIX,HP-UX/Linux/Windows)/Upgrade(Oracle DB/MS SQL Server/DB2)/System
Administration(Crash/Performance/Administration/etc) technical issues as well as
questions/certification based on customer’s various implementation requirements.

3. KTNET in Korea (1992 – 2002)
Project Leader(2000 – 2002)
.Project Manager on cTradeWorld.com project in KTNET(2000 – 2002)
The cTradeworld.com project is an Internet-Based portal site which provide KTNET
customers with one-stop services for e-Trade Business process(eTrade, eLogistics, and
eCustoms) as well as eMarketPlaces, cTradeBank, and Webmail. Most of all, this project
converts VAN-EDI environment to Internet-EDI environment and implement Single-Sign-
On system for one-stop portal site. In this project, I had coordinated and managed the
technical issues and support for users’ requirements, outsourced developers’ needs, and
3rd party technical support. The project was successfully completed with all project
members’ endeavor and contribution.
.System/Network/Database/Web/eMail Administrator role in KTNET(1992 – 1999)
I had experience on administration on Unix system, Network(Modem, X.25, TCP/IP),
Database(Oracle, Sybase, MySQL), and Internet services(DNS, Web, Email, Ftp, etc). I
had supported internal users and customers on technical issues for 7 years. I had
responsibilities and commitments for system management and technical support because
the social infrastructures of EDI system are very critical to trading companies, banks,
logistic company, and government(customs). And I like to improve the professional skills
and to share the knowledge and experiences with the team members because the new
technology trend has been fast and big changed.
. X400 Gateway Developer in KTNET (1995 – 1996)
I had experience on developing X400 Gateway because KTNET provided VAN-EDI
service providers with X400-based EDI messages. I had improved the X400 Gateway
system effectively because X400 gateway handles the increased EDI messages.
EDUCATION B.A. of Computer Engineering (1986 – 1992)
ChungNam National University, South Korea
SKILLS Information Technology
Oracle Business Intelligence(OBI) Application
Informatica PowerCenter
Oracle Data Integrator
ETL(Extract Transform load)
Oracle Business Intelligence(OBI) Enterprise Edition
Siebel CRM
Oracle EBS/PeopleSoft/JDE Applications
Oracle Fusion Middleware(Weblogic) Administrator
Unix(Solaris, HP-UX, AIX, Linux) Administrator
BMC System Management
EMC Storage
EDI(Electronic Data interchange)
X.400 MHS
X.25
TCP/IP
F5 Network
Oracle DB/MS SQL Server/Sybase/MySQL
Web/DNS/Email/FTP Server Administrator
Email Marketing

4. < << Technical Skills Set >>>
OBI & ETL(Informatica, ODI) Expert Level (10 years)
Siebel CRM Expert Level (3 years)
Unix(Solaris – Shell Script/Storage/Backup) Expert Level (7 years)
DBA(Oracle DB, MSSQL, Sybase, MySQL) Highly Experience
Network(TCP/IP, X25, X400, DNS, F/W, L/B) Highly Experience
eMailMarketing(Email, EDI, Messaging, XML) Highly Experience
Oracle Fusion Middleware(Weblogic, Java) Highly Experience
Oracle Application EBS, PeopleSoft, JDE Highly Experience
960 Dunearn Road #04-25 GardenVista Singapore589486
Mobile +65 9850-5391 • E-MAIL chonghak.kim@gmail.com