1. Address : 30 Putra Bahagia 8/3F, Putra Height, 47650 Subang Jaya,
Selangor
H/P : 012-2077428
E-mail : jeff_ketan@yahoo.com
Age : 49 DOB : 12-06-1966
Sex : Male
Tan Kim Eng
Summary of qualifications
Education 1973-1978 Shing Chung Primary School Perak/Mal
1979-1985 Sam Tet Secondary School Perak/Mal
1986-1987 School Of Marketing Perak/Mal
(LCCI Diploma in Accounting Perak/Mal
1988-1990 Willesden College Of Technology London/UK
Course Details : BTEC Higher National Diploma in Computing
Study
Summary of experience Consulting Manager
-Managed post sales team which consist of Senior and Junior
Consultant, Technical Consultant, Software Engineer and Support
Consultant
-Define and managed project implementation and methodology.
Constantly provide couching and mentoring to the project team
members to ensure project implemented according to the define
methodology.
Managed project resources and allocations. Define project team
structure and the right team members for all new projects.
-Managed project delivery. Ensure all projects are completed in
accordance to define and planned timeline.
-Managed project budgeting cost and allocated services man days.
Ensure all projects are completed within the cost and budgeted man
days.
-Managed customer expectations and project requirements. Ensure
the team deliver and deploy the solutions according to the project
requirements and commitments
-Ensure customer satisfaction, expectation and requirements are
fulfilled
-Conduct project steering committee meeting.
Project Manager
-Managed medium to large projects.
-Managed multiple projects in varies industries.
-Planned and managed project schedule & resources. Ensure
projects are implemented within the project milestones.
-Managed customer expectations and requirements.
-Provide couching and mentoring to consultant and technical
consultant -Managed the Project deliveries and commitment,
Ensure project team are committed and delivers according to
customers requirements and commitment

2. Systems & Application
Proficiency
-Ensure all projects are successfully implemented, on time and on
budget
Customer Service Manager
-Managed and handle customers support issues and complaints
-Managed change request and new requirements.
-Assist Sales Team to promote new business or new products for
existing customer based.
-Managed Service revenue for the project team
Implementation Consultant
-Experienced in implementation of full cycle ERP system
-Experienced and is subject matter expert in Financial, Distributions,
Manufacturing, Maintenance Management, Fleet Management,
Project Costing, Service Management, Warehouse Management
and RF barcode system.
-Involved in varies project implementation life cycle activities which
includes Business Requirements Study, System configuration and
setup, Gap Analysis, Process Mapping, Key users training, end
users training, user acceptance test (UAT), data migration, live run
support and post implementation support
Presales Consultant
-Assist Sales Manager all presales engagement
-Also assist to provide Solution demo to new and existing
customers.
-Handles business requirements study and assist Sales team in
providing sales proposal and recommendations based on industry
best practice.
Software Engineer/Programmer
-Convert payroll systems from dbase to Informix platform.
-Use Informix 4GL to develop Financial & Distribution Systems.
-Developed Hand held system for Van Sales with integration to
ERP system.
-Developed Auto Warehousing and Dispatch control system
(ASRS) to integrate with ERP system
-Developed Consignment Systems for Retail industry
-Developed Mobile Sales with integration to ERP
-Developed Production traveller system for assembly card
industries for Japanese customers specialising in Manufacturing
Hardware / OS
Unix : IBM AIX , HP-UX, Sco-Unix, Linux, WINDOWS
Programming Language/SQL
Pronto 4GL, Informix 4GL, Fox-Pro,Clipper, DBASE 3-PLUS,
Unix C. Pronto SQL

3. Application Knowledge and Proficiency
• Glovia G2 ERP
• Pronto ERP System
• Proficient in the following modules:
-Financial, Distribution, Manufacturing and Planning, Service,
Project Costing.
• CRM, Warehouse Management System, RF Barcoding
• Quality Management System,
• BI Cognos, MY SQL Crystal Report Writer.
Professional experience 1990 Hammersmith Hospital London UK
Programmer
 Worked as a trainee programmer. I was assigned to work with the
software development team to develop Neoatal Control System. My
main responsibility is on programming. I used Fox-pro language to
develop the system and the project was completed within two months
which is ahead of schedule
1990 Bell Computer Store
London UK
Technician
 I provide technical support, system Installation and troubleshooting
on all PC software and hardware.
1991 Ditec Training Center London
UK
Software Trainee & Technical Support
 My main responsibility is to prepare user pc application training
documentation and provide end-users training
I have also provided technical support, Installation and
troubleshooting.
1992-1994 BDS Solution Sdn. Bhd. KL Mal
Software Engineer / Associate Project Leader
 Work as a software engineer from year 1992 to year 1993. My job
responsibility includes programming and performing system
requirements study.
I as promoted as Associate Project Leader on year 1994. My job
responsibilities includes System requirements study, system
configurations, key and end users training and go live support and
also post implementation support.
I had been assigned to develop the following turnkey project and

4. have successfully implemented:
1) Consignment system ( Garment Industry)
2) Financial & Distribution & Manufacturing (PC Assembly Card)
1995-2015(Aug) SL Information Sdn. Bhd. KL Mal
Application Consultant / Senior Consultant/Project Manager
/Consulting Director
Joined as an ERP Application Consultant from year 1995 to 1996. My
job responsibility includes implementation of Pronto ERP Application.
I handles business requirements study, system configuration, analyse
gap, define system process flow, perform key and end users training,
users acceptance test (UAT) and live run support.
I was promoted to Senior Consultant from year 1997 to 1998,
I perform project management and provide coaching and mentoring
to the project team members and also to junior consultant. I was
promoted to Project manager in year 1999, My job responsibilities
includes project planning, project management and handles complex
business requirements study.
I was promoted to Consulting Director in year 2010. I managed the
Post Sales Team which consists of Project Manager, Senior
Consultant, Consultant, Technical manager, Technical Consultant,
Software Engineers, Helpdesk support team. My key responsibility
was to ensure projects are completed, delivered within the budget
and according to project scopes and timeline.
I also assist the Sales Director and Sales Team on all sales activities
and sales engagements.
2016-Present Fujitsu (M) Sdn. Bhd. KL Mal
Presales Consultant
-I am responsible to provided presales support and product demo to
all prospects
I also assisted the Sales Team to provide business requirements
study prior to demo.
I helped to prepare business proposal for the Sales team.

5. Industries Knowledge Experienced in project implementation for the following type of
industries.
- Stamping Part & Molding (Financial, Distribution &
Manufacturing)
- Snack Food (Financial, Distribution &
Manufacturing)
- Resin & Compound (Financial, Distribution
and Manufacturing)
- Cable & Steel Wire (Financial, Distribution &
Manufacturing)
- PC assembly card (Financial, Distribution &
Manufacturing)
- Auto Parts (Financial, Distribution &
Manufacturing)
- Compressor (Financial, Distribution &
Manufacturing)
- Industry Equipment (Financial, Distribution,
(Forklift & heavy equipment) Service, Project Costing
CRM and Fleet Management)
- Paint (Financial, Distribution &
Manufacturing)
- Audio Panel (Financial, Distribution &
Manufacturing)
- Electronics circuit board (Financial, Distribution &
Manufacturing)
- Speaker Systems (Financial, Distribution &
Manufacturing)
- Stationary Manufacturing (Financial, Distribution, Warehouse
Management, RF Barcode system
& Manufacturing)
- Feed & Mills (Financial & Distribution)
- Poultry Farm (Financial & Distribution &
Project Costing)
- Construction (Financial, Distribution &
(LRT / Property developer) Project Costing)
- Switchboard Industries (Financial, Distribution &
Manufacturing)
- IT Services (Financial, Distribution, CRM, Rental,
Service and BI Cognos)

6. Other Achievements
Languages
Monthly Salary
Pre-Sales Experience
- Pharmaceutical / Health Products
(POS/Financial/Distrubution/Manufacturing/CRM)
- Switchboard Industries (Financial/ Distribution/ Manufacturing)
- Moulding (Financial/Distribution/Manufacturing)
- Construction (Financial/Distribution/Job Costing /Fleet
Management)
- Foods Industries (Financial/Distribution/Manufacturing)
In the year 2008, my team was assigned to implement project for
UMW group of companies. This is the largest project and also a
challenging project. The divisions which implemented ERP system
was UMW Heavy Equipment & Forklift Industries, We have
successfully implemented 4 companies and also roll out to all their
13 branches in Malaysia. My team managed to complete the
projects within 6 months. After that, we have also managed to
implement another 2 companies which is another division in UMW
group of companies
We have successfully implemented end to end solution of Pronto
system for UMW and the following modules was implemented and
integrated into one system.
Financial / Distribution / Project Costing / Rental / Service / CRM
We have also performed additional customisation, enhancements and
development on the Rental and CRM modules which was not able to
fulfill the user’s requirements.
My role and responsibilities was Project Management and act as Senior
Consultant to the project team members. I prepared and planed the
project schedule and strategized the project implementation and also the
branches roll out for 13 branches at one go.
For China Goldmines project. This is also one of the largest project after
UMW and the project was implemented in the year 2009. The following
modules was successfully implemented and go live within 4 months
-Financial / Distribution / Maintenance Module.
The most challenging in this project was to be able to keep track of all
mining equipments and detail costing per mine and equipment/parts.
I was also involved in presales demonstration to the prospect
English, Chinese and Bahasa Malaysia
RM12,000 (Current)

7. Reference Lee Toh Tong (Senior Parts & Marketing & Logistic Manager)
UMW Holding Bhd
H/P : 012-3996508
Miss Chan (Financial Controller)
A.W.Faber Castell Sdn. Bhd.
H/P : 012-6828210
.