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Highly-motivated and adaptable Project Support Officer with proven experience in
a wide range of technical and administratively complex projects in a rapidly
changing global environment. I am dedicated and responsible and work hard to
meet all deadlines. I pride myself with being able to adapt too many changes and
am extremely hard working and work well within a team and have good communi-
Project Support Officer, Tata Consultancy Services
· TUPE, continuation of role as below.
Project Support Officer, Frontica (formerly Aker) Business Services
Supported the Project Managers and Project Teams in the co-ordination,
planning and control of varies projects with minimal supervision and to
the agreed project management methods and standards throughout the
Set up all 3rd
Party accounts and required Services (SharePoint) and
Supported the users.
· Technical Co-ordinator within Messaging, Directory and Security
Services department providing shared services for over 30,000
accounts in multiple companies in a multiple forest Microsoft-
· Technical resource for a number of projects, including migration of
3PA users across Active Directory forests, identification of ownership
for Service Accounts and Shared Mailboxes, and enforcing
compliance with IT Security policies with regard to e.g. password
· Responsible for ensuring that incidents and requests for four teams
are correctly assigned and work undertaken appropriately.
· Generation of reports and monitoring statistics for a wide range of
complex services, requiring in-depth knowledge of the environment.
· Documentation owner for all services, ensuring that service owners
maintain high corporate standards for all MDS services.
· Co-ordination and documentation of Changes within the environment.
· Administration of the 3rd
Party Access service. Including creation of all
Party user accounts, setting up new SharePoint links and
support. Created all the required documentation.
· Responsible for licence monitoring and token stocks for Two-Factor
Authentication service with over 20,000 users.
Global IT Procurement Co-ordinator, Aker Business Services
Purchasing all IT hardware including Servers, Laptops/PC’s, Desk
phones/Mobiles, and all other IT peripheral’s for 28,000 users around
varies locations across the world.
Responsible for global IT Procurement, ordering IT Hardware and
managed requests from IT teams and directly from the customer with
an environment of over 28,000 users.
Responsible for creating and managing Purchase Orders and Invoices
Assisted IT Departments with establishing and managing stock of
goods to reduce costs and improve service
Responsible for invoicing customers and assisting with cost control
using SAP and in-house tools (ARCA)
Monitored and secured compliance to preferred Frontica suppliers.
Reviewed all information and included all supporting documents for
Maintained license inventory/asset register and performed
Had close communication and collaboration with strategic category
Had frequent communication with domestic and international suppliers.
Team Lead, Global User Access / Service Desk, Aker Business
Responsible for managing access control for systems and applications
In charge of User Access for 28,000 users globally.
Co-ordinated ‘best-shoring’ of User Access activities to Kuala Lumpur.
Worked as part of frontline support.
Distributed user requests to Local support teams during core hours to
ensure all requests where actioned within SLA.
Investigation of charging discrepancies.
Various Draughtswomen roles using 2D and 3D CAD systems, for
Aker Solutions and it’s predecessors.
Trained to be a CAD instructor and trained 800+ staff including staff in
the Kvaerner Philippine office.
Provided technical support / CAD Support for all CAD Users.
EDUCATION AND CERTIFICATIONS
Kings Manor School
GCSE – 9 including Maths and English.
HNC Certificate in General Engineering.
ITILv3 Service Management Foundations certification, [EXIN]
Microsoft Office User Specialist Master certification
Interests I enjoy spending time with my two daughters and visiting exotic locations.
Driving Licence Full, Clean UK and access to own transport.