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Sue McBride CV Linked IN

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Sue McBride CV Linked IN

  1. 1. SUE MCBRIDE sue.mcbride99@googlemail.com PROFILE  Highly-motivated and adaptable Project Support Officer with proven experience in a wide range of technical and administratively complex projects in a rapidly changing global environment. I am dedicated and responsible and work hard to meet all deadlines. I pride myself with being able to adapt too many changes and am extremely hard working and work well within a team and have good communi- cation skills. EXPERIENCE Jan 2015 – April 2015 Project Support Officer, Tata Consultancy Services · TUPE, continuation of role as below. Jun 2013 – Dec 2014 Project Support Officer, Frontica (formerly Aker) Business Services Supported the Project Managers and Project Teams in the co-ordination, planning and control of varies projects with minimal supervision and to the agreed project management methods and standards throughout the projects. Set up all 3rd Party accounts and required Services (SharePoint) and Supported the users. · Technical Co-ordinator within Messaging, Directory and Security Services department providing shared services for over 30,000 accounts in multiple companies in a multiple forest Microsoft- orientated environment. · Technical resource for a number of projects, including migration of 3PA users across Active Directory forests, identification of ownership for Service Accounts and Shared Mailboxes, and enforcing compliance with IT Security policies with regard to e.g. password expiration. · Responsible for ensuring that incidents and requests for four teams are correctly assigned and work undertaken appropriately. · Generation of reports and monitoring statistics for a wide range of complex services, requiring in-depth knowledge of the environment. · Documentation owner for all services, ensuring that service owners maintain high corporate standards for all MDS services. · Co-ordination and documentation of Changes within the environment. · Administration of the 3rd Party Access service. Including creation of all new 3Rd Party user accounts, setting up new SharePoint links and support. Created all the required documentation. · Responsible for licence monitoring and token stocks for Two-Factor Authentication service with over 20,000 users.
  2. 2. Oct 2011 – Jun 2013 Global IT Procurement Co-ordinator, Aker Business Services Purchasing all IT hardware including Servers, Laptops/PC’s, Desk phones/Mobiles, and all other IT peripheral’s for 28,000 users around varies locations across the world. Responsible for global IT Procurement, ordering IT Hardware and managed requests from IT teams and directly from the customer with an environment of over 28,000 users. Responsible for creating and managing Purchase Orders and Invoices within SAP. Assisted IT Departments with establishing and managing stock of goods to reduce costs and improve service Responsible for invoicing customers and assisting with cost control using SAP and in-house tools (ARCA) Monitored and secured compliance to preferred Frontica suppliers. Reviewed all information and included all supporting documents for purchase. Maintained license inventory/asset register and performed administrative duties. Had close communication and collaboration with strategic category team. Had frequent communication with domestic and international suppliers. June 2005 – Oct 2011 Team Lead, Global User Access / Service Desk, Aker Business Services Responsible for managing access control for systems and applications globally. In charge of User Access for 28,000 users globally. Co-ordinated ‘best-shoring’ of User Access activities to Kuala Lumpur. Worked as part of frontline support. Distributed user requests to Local support teams during core hours to ensure all requests where actioned within SLA. Investigation of charging discrepancies. 1979 - 2005 Various Draughtswomen roles using 2D and 3D CAD systems, for Aker Solutions and it’s predecessors. Trained to be a CAD instructor and trained 800+ staff including staff in the Kvaerner Philippine office. Provided technical support / CAD Support for all CAD Users.
  3. 3. EDUCATION AND CERTIFICATIONS Kings Manor School Longlands College Teesside University GCSE – 9 including Maths and English. HNC Certificate in General Engineering. ITILv3 Service Management Foundations certification, [EXIN] Microsoft Office User Specialist Master certification PERSONAL INFORMATION Interests I enjoy spending time with my two daughters and visiting exotic locations. Driving Licence Full, Clean UK and access to own transport. REFERENCES Upon request.

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