1. AJAY KUMAR RAI
Address: Survey No. 17 Plot No. 2, Lohegaon Dhanori Road , Poona - 411 014 (India)
ajay_ajay149@rediffmail.com
8421376197
SeekingassignmentsinSales&ServiceOperations/ ClientRelationshipManagement
PROFESSIONAL SYNOPSIS
Nearly 19 years of rich experience in Sales & Service Operations, Maintenance, Repair,
Customer Service and Team Management
Significant experience in maintenance and repair of Air conditioners, Consumer Electronics
Devices, Home Appliances, Computer Peripherals, and Electronic Testing Equipments.
Adept in managing service functions for enhancing operational effectiveness
Proven skills in managing teams to work in sync with the corporate set parameters
Expertise in managing maintaining business relationship with clients
Possess good communication, collaboration & team building skills
ORG ANISATIONAL EXPERIENCE
Feb2018 SODISCOM GE(LG Authorized sale &service center), service manager. AFRICA Malabo.
April 2013 SAF IMPEX CONGO (AFRICA) Service officer.
Oct 2011-march 2013 Videocon industries LTD for Gujarat (India)Branch service manager.
Sep2010-sep2011 LG INDIA LTD AS SERVICE MANAGER IN HOME APPLIANCE.
Aug’08-Aug-2010 Delta Samsung(Mozambique)africa, as national Service Manager
Feb'07 -Aug 2008 Intex Technologies (India) Private Limited, Poona as Service Executive
Jan'05 - Jan'07at NOKIA AUTHORISED SERVICECENTER Poona as Service Engineer
Jan'03 - Jan'05 at AKAI India Limited Poona as Service Technician
Jan'02 - Jan'03 at Blue Point Power Line, Poona as Engineer
Jan'01 - Jan'02 at S.V. Automation, Poona as Service Engineer
Jan'00 - Jan'01 at Mode Xerox(Fortune Vision), Poona as Service Engineer
Jan'97 - Jan'00 at Sony Authorized Service Center, Poona as Service Engineer
CORE COMPETENCIES
Sales & Service Operations
Providing immediate service support to the clients for resolving their issues
Monitoring revenue generation from after sales services & sales of products in servicing of
equipments and generating new sales prospects.
Client Relationship Management
Building and maintaining healthy business relations with customer
Mapping clients' requirements & ensuring rendering of solutions as per specified guidelines
Man Management
Monitoring, training & motivating manpower & ensuring quality services in time.
Leading, mentoring and monitoring the performance of team members
Hands on experience in:
Air conditioner and coolers
Color monitor, LCD Plasma, Projection technology k/b, mouse, printer, and Computer Hardware
2. AJAY KUMAR RAI
Address: Survey No. 17 Plot No. 2, Lohegaon Dhanori Road , Poona - 411 014 (India)
ajay_ajay149@rediffmail.com
8421376197
Home appliances
Telecom -devices
Facsimile, mobile/ cordless/ telephone, tele/printer
Electrical equipments
AC/ DC converter, voltage stabilizers, Switch mode power supply, CTV, UPS, DC motor
Measuring equipment
Oscilloscope, AVR meter, voltmeter, ammeter, watt-hour meter
MAJOR ATTAINMENTS ACROSS THE TENURE
Worked on variety of products like:
Distinction in research, operations and repairing in air conditioners and coolers.
Repaired monitors of Microtek, TVSE Printers, AT&T Fax, IT Peripherals devices in Blue Point
Power Line.
Handled the repairs of EPABX and EPEX machines at S V Automation and Sony Ericson Mobile
in Sony Ericson Authorized Service Centre
TRAININGS / COURSES
. 1 year part time job in manufacture of power led light in natural infocom engineers as
production manager in pune.2011-2012.
. 1 year part time job in laptop division of dell as R&D MANAGER in pune 2012-2013.
1 month technical training of air conditioner and coolers by Samsung Africa
1 month training for Nokia Mobile phones in Jan'05.
1 month training for Xerox & Fax Machine in Jan'00.
6 months course of Sony Ericson mobile phone in Jan'01.
1week products launch training of Sony Car Stereo system (in Poona).
1 month course in ALPINE Car Stereo System (TATA SAFARI) from Jul'98 - Aug'98.
1 month crash course in Sony Color Television technology at Sony India Limited, Mumbai in
Jan'98. Wega series
1 year part time course in laptop division in dell India ltd poona in year jan2010 to 2011.
1 year part time working experience in manufacture of power led light in NICE PUNE.2011-12.
SCHOLASTICS
Diploma in I.E.T.E. from Institution of Electronic & Telecommunication Engineering, New Delhi
2000. Three year.
Diploma in Electronics and Telecommunication from Hindustan Institute of Engineering
Technology, St. Thomas Mount, Chennai in 1997. Three year.
Certificate Course in Radio and Television from Ashok Institute of Engineering Technologies,
Chennai in 1994(Tam b ram). One year.
PERSONAL PROFILE
Date of Birth: 14th November 1975