1. Yasser Zakaria Saad Elwany
2142 Zahraa Nasr City, Cairo, Egypt
Tel :( +202) 24486577- Mobile: (+2)01114662221
E-mail: yasserelwany@hotmail.com
Date of Birth : 28061971.
Place of Birth : Cairo, Egypt.
Nationality : Egyptian.
Religion : Moslem.
Marital Status :
Married.
Military Status : Exempted.
Passport number : 147367
Objective:
To find a challenging and responsible position within the
Information Technology field in an organization that offers
advancement opportunities, and where I can use, diversify, and
expand my skills, knowledge, and experience to help the company
reach its goals.
About Me:
A highly energetic person full of enthusiasm .Thrives in
pressure situations, and can be counted on when the going gets tough.
Takes pride in providing creative direction and out of the box
thinking. Enjoys complex, multifaceted assignments where pulling
together a collaborative pool of skills is essential. Nowadays, I am
currently working as Technical support engineer, and looking
forward to have a managing position within the coming next three
years to invest my skills helping my organization managed better and
optimized as a performance.
1
2. Education:
-Diploma in Computer Science – Cairo
University- Institute of statistical studies & Research
2012:2014
-Bachelor degree of Science –Ain Shams
University
1989:1993
Computer Skills:
•Cisco Certified Network Professional
(CCNP Routing )- Oct. 2011
•Microsoft Certified IT Professional
(MCITP Enterprise) Egabi Solutions April 2011
•Cisco Certified Network Associate
(CCNA) Cisco ID: CSCO11554859- Arab Academy for
Science & Technology and Maritime Transport 2009
•Microsoft Certified Technology Specialist
(MCTS) - 2008 Egabi solutions.
2008•CompTIA A+ IT Technician. Global
Knowledge
•Microsoft Certified Technology Specialist
(MCTS) - 2008 Egabi solution
•Completed 40 hours of Professional
Development through Intel Teach to the future
program Portland - USA in 2004.
•International Computer Driving License
(ICDL) 2004.
•Microsoft Certified System Engineer
(MCSE) -WIN 2000&WIN 2003. Global knowledge
•Microsoft Certified System Administrator
Messaging (MCSA+M). Global
knowledge 2003.
2
4. 4
Technology
Development Center
Branch Center
(Since May 2002)
Cairo, Egypt ,
6Octobar
Current Pos:
Senior IT Technical Support Engineer
Responsible for :
Piloted a team of 10 IT technicians
and efficiently managed the portfolio
of 550 clients to ensure seamless
integration and cross compatibility of
different work environments.
• Performing regular system checks
and preventive maintenance to
ensure optimum system performance
and providing required technical
support.
• Troubleshooting PC related
hardware/software issues, arranging
for regular maintenance of PC’s and
printers to offer state-of-the-art,
secure and scalable technology
choices with emphasis on superior
performance and reliability.
• Configuring network IP address,
proxy and gateway to ascertain
secured system access and
performance.
• Developing/implementing IT
security policies/procedures,
standards and created server
permission hierarchy on various OS
platforms, installing and configuring
anti-virus solution
• Evaluating and identifying
organizational requirements to
establish operating procedural
standards, recommending IT
infrastructure requirements and up
gradations to ensure acceptable
levels of security, disaster
management and data recovery
plans.
6. 6
Ministry Of
Education
Technology
Development
Center
Head Quarter
Nov 1995 : April
2002
IT Technical Support Engineer
Responsible for:
• Identified software problems with
desktops/laptops, provided users with
required technical assistance and
resolved application issues.
• Assisted the system administrator to
install new workstation, printers,
related hardware and upgraded the
existing workstations. Guided the users
regarding computer software
applications and resolved complex
issues.
• Recommended upgrades, patches,
and new applications/ equipment,
troubleshot network performance
issues and created/ maintained a
disaster recovery plan, extended
technical support/ guidance to users,
to ensure smooth operation of
Communication networks in order to
provide maximum performance and
availability for users.
• Planned routine maintenance of IT
equipment's and implemented security
patches. Evaluated equipment
requirements, placed purchase order
and made arrangements for dispatch of
equipment’s.
• Prepared monthly reports of
accomplished tasks and submitted the
reports to top management to simplify
decision making.
