1. Sanjay Malik
Mobile: +919953772361 ~ sanjaymalik73@gmail.com
With an innovative bent of mind, I seek an associate with a “Professional Ambiance” offering a consistent
career growth and due recognition to my contribution for the advancement and growth of the
organization
Professional summary:
 A competent professional with 22 years of experience in operations & project planning.
 Experienced manager with a variety of skills in managing cross functional teams.
 An effective leader, skilled in enlisting the support of all team members in aligning with project and
organizational goals.
 An organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure
timely project completion within a team environment.
 Strong planning and facilitation skills able to communicate effectively with all organizational levels,
build relationships of trust and enlist the participation of team members.
 Possesses excellent interpersonal, communication and organizational skills
CAREER SUMMARY
WORK EXPERIENCE:
Intarvo Technologies Ltd Assistant Manager June’11-
April'16
Responsibilities:
 Responsible for managing supplier-side input to the project Responsible for maintenance of the project
plan, maintenance.
 Managing and coordinating with 17 locations open job report.
 Working on HP CSN software for picking and closing the calls.
 Maintaining open call report and coordinating with regional coordinators.
 Simultaneously work in logistics for goods inward and outward, maintain daily moving inventory from
store to engineer and other location.
 Planning of buffer spare parts, purchase of components.
 Meet the TAT (NBD) for 80% of cases for all locations.
 Part Planning of Manufacture wise Innolux, Qisda Wistron, Liteon,Tatung, TPV, LG.
 Taking care of admin & facilities issues & monthly basis planning HP billing Report, Supplier Report etc.
 Follow up with regional coordinator & Support Coordinator for closer and parts arrangement.
 Taking care of backend operation for HP LCD & TFT, CRT Monitors.
 Monthly review meeting with HP Client.
PREVIOUS EXPERIENCES:
Lakshya Tech Solutions Ltd Service Manager Oct’10- April’11
Responsibilities:
 Managed operations of Samsung Mobile Phones.
 Created & Implemented reporting system through excel sheet. Maintaining daily reports, MIS reports,
claims for the dealers.
 Handling a team of service engineers who are based at the outlets of Samsung.
 Handling escalations. Monitoring for out of warranty & In Warranty customers with surprise checks at
the outlets.
 Taking measures to generate more calls & revenue from the outlets.

2. TELEPERFOMANCE-BPO. Technical Support Advisor – II May’09- May’10
Responsibilities:
 Involve voice and web based Technical support for the US/UK/APAC based ADOBE customers. Handling
escalations for critical customers. Providing floor support.
ESYS INFORMATION TECHNOLOGIES LTD Team Leader July’05- Mar’08
Responsibilities:
 Handling a team involved in Technical support for the eSys Brand of Computers with Win XP,
Recruitment/Selection, Training & Development.
 Performing analytical skills & supporting internal IT related issues.
 Implemented Technical Helpdesk Support.
 Responsible for the annual job analysis and deriving Job Descriptions/Job Specifications/KRA’s.
 Handling part of HR & Admin.
EXL SERVICES Technical Support Engineer Dec’04- June’05
Responsibilities:
 Involved in email based Technical support for the Dell Brand of Computers, Printers & Handheld
Devices with Win 9X/ME/XP Operating System.
VCUSTOMER SERVICES INDIA PVT. LTD Technical Support Engineer June’03- Oct’04
Responsibilities:
 Involved in voice based Technical support for the HP Brand of Computers with Win 9X/ME/XP Operating
System.
ACCEL LTD Customer Engineer Oct’00- June’03
Responsibilities:
 Job responsibilities involved Maintenance and Servicing of Network brand Electronic Typewriter &
Facsimile Machines and any brand Computers.
 Pre & Post sale support for annual maintenance contracts is also a key work area.
HCL INFOSYSTEM LTD Associate Customer Engineer April’97- Sep’00
Responsibilities:
 Involved in Maintenance and Servicing of HCL brand EPABX, Taiwanese Key Telephone Systems,
Toshiba brand Photocopiers and HCL Computer based Telex Machines.
 Pre & Post sales support involving on-site and off-site maintenance.
NETWORK LTD Field Engineer Oct’92- April’97
Responsibilities:
 Involved in Maintenance and Servicing of Network brand Electronics Typewriters and Facsimile Machine.
 Pre & Post sales support comprising of technical demonstration and presentations Coding, Maintenance
and Support.

3. EDUCATIONAL QUALIFICATION
 B.Sc (IT) from Sikkim Manipal University in 2012.
 Microsoft Certified Professional (MCP) in installing, configuring and Administering, Microsoft window
2000 Professional in Dec’2003.
 Two years Certificate course in Mech. Radio & TV from Industrial Training Institute-(1989 to 1991).
 One year Apprenticeship course in Electronics from Weston Electronics.
 Diploma in Computer Networking Technology from Asset International.
 Diploma in Computer Hardware from Kurukshetra College.
PERSONAL DETAILS
Date of Birth: 18/10/1973
Father Name: Late Sh. K. C. Malik
Permanent Address: WZ-204, 2nd Floor, Street no 4, Virender Nagar, New Delhi – 110058
C/O Address: 16/3, 1st Floor, Ashok Nagar, New Delhi – 110018
Languages: English, Hindi & Punjabi