1. Somsak Suksunsiriwong
1/3
Somsak Suksunsiriwong (Mr.)
18/352 Lumpini Condo (Ratchadra-Thapa),Ratchadra-Thapa Rd.,Bukkalo,
Thonburi, Bangkok, Thailand 10600
Telephone: (Mobile) 089-887-5244 ◊E-Mail: t2kick@gmail.com
Career Summary
Highly experienced Supervisor Application Support with more than fifteen years in communication and IT
businesses. Strengths include driving operations and maintenance, strongly maintain software product and
new services, implementation and testing during production launched, preventive skills to protect risk, deliver
and solve problem within SLA, coordinate with development team and vendor for permanent fix, provide how
to solving step in documentation for first tier support team. Highlight Qualifications:
 energetic, enthusiastic, and service-minded supervisor who performs well under stress
 strong leadership with skills of programming, reporting, and training
 able to deal and handle difficult situations
Professional Experience
Ascend Group Co., Ltd. Nov 2015- Present
(Ascend Group Co., Ltd. is a subsidiary of True and C.P groups, our business is focusing on digital businesses.)
Engineer Specialist (Service Operation Manager)
Supervised 16 subordinates (2 Sr. 14 Officer) to undertake among E-Commerce, E-Payment Key tasks
included to support in ASEAN (Cambodia, Indonesia, Myanmar, Philippines):
E-Commerce: Weloveshopping, WeMall, ADEN-Warehouse, Egg Digital, iService, True ID, True Application Center
E-Payment: True Money Service (Kiosk, E-Wallet, WeCard, Payment Gateway)
- Performed as a team leader to drive operations and maintenance. Maintained stability of the platform.
- Provided the guidance and actively set an example for team members, ensuring that all Standard
Operation Procedures are maintained and followed the workaround in case of outages re- occur
intermittently then provided long term permanent fixing to resolve those issues.
- Review the quality of the work completed with team members.
- Advised and implemented the optimum tuning parameters for service improvement.
- Participated in contingency actions during service launch and babysitting period to ensure stability was
achieved.
- Arranged post mortem meeting to ensure all parties in the value chain were involved after any
incident/critical problem escalation.
- Involved with teams for implementing the Operations Patch/Projects/Upgrades.
- Handled migration test production. Evaluated on risks, Rollback plan, and provided recommendations.
Ericsson (Thailand) Ltd,. Feb 2014- Jan 2015
Integration Engineer (Contract 1 year)
Onsite supporting at Truemove.
- Daily support users by produce the Reports or Export Data.
- Improvement of the existing application and prepare the requirement documents
- Develop Test plan and Test script for QC of new version deployments.
- Responsible for monitor, maintain and log the Incident for the Applications and OSS.
- Trouble shooting and work around for user’s problem.
- Performing the service support as incident management, problem management, change control
process as follow as the ITIL Process

2. 2/3
Huawei Technologies., Ltd May 2013 – Jan 2014
Software Service Engineer
Onsite supporting at Truemove
- Engineering: Installation and Commissioning the Telecom Application & Software product. Including
platform such OS (UNIX based) Supervise Sub-Contractor for Hardware installation and Survey &
Design.
- Corrective Maintenance: Trouble Ticket Handling according to SLA and Maintenance Agreement.
- Preventive Maintenance: Network Inspection, System Health-Check and Early-Warning deployment,
According to Maintenance Agreement
Total Access Communication Ltd. Aug 2008 – Feb 2013
(One of a leading communication business firms, known as Dtac. Owned by Telenor (Norway) since 2005)
Supervisor Application Support
Supervised 7 subordinates (1 Sr. Officer, 1 Officer, and 5 outsourcing staffs) to undertake the VAS
Application (Value Added Service Application/ Interactive Voice Response) including E-Service (DTAC
website) and CPA (SMS and Content Download). Key tasks included:
E-Service and CPA roles:
- Performed as a main person to drive operations and maintenance. Maintained stability of the platform.
- Executed temporary workaround in case of outages re- occur intermittently then provided long term
permanent fixing to resolve those issues.
- Advised and implemented the optimum tuning parameters for service improvement.
- Participated in contingency actions during service launch and babysitting period to ensure stability was
achieved.
- Arranged post mortem meeting to ensure all parties in the value chain were involved after any
incident/critical problem escalation.
- Involved with teams for implementing the Operations Patch/Projects/Upgrades.
- Handled migration test production. Evaluated on risks, Rollback plan, and provided recommendations.
- Responded users as per requests, problem solving, and data queries.
- Provided skills and knowledge transfer to the 1st
tier team. Conduct basic and
- Advanced on the job training to the team. Prepared the E-Service & CPA documentation regarding
troubleshooting steps, operations & maintenance tasks, etc.
- Regularly revised-Service & CPA Alerts and coordinated with related teams to ensure the monitoring
was properly setup for early detection.
- Performed daily preventive maintenance and health check of E-Service & CPA.
Interactive Voice Response (IVR) roles:
 Analyzed and recommended for the IVR1678 infrastructure solutions to support business requirements.
 Co-ordinated with vendors regarding causes and problems. Developed team for investigation.
 Involved the project management and business analysis.
 Supported the incident case after implementation on the production.
Achievements:
 Proficiently performed a key role in handled the Complex Technical troubleshooting and implemented
workaround solution for E-Service & CPA issues including critical fault escalations, platform
configuration and tuning, system verification and service stability.
 Actively took key roles to oversee all technical service configurations for E-Service & CPA.
 Participated actively in post mortem with other teams/vendors to resolve interface issues with E-Service
& CPA.
 Drove resolution actively for any critical incidents that were escalated by the first tier.
 Timely implemented the project to serve the business. Projects involved as follows:
o SDP (Service Deliver Platform)
o E-Service (DTAC and Happy Migration)

3. 3/3
Krung Thai Card Co., Ltd. Oct 2006 – Aug 2008
A leading Credit Card, Thai bank.
Supervisor Application Support
- Worked extensively with clients to address their business and technical requirements.
- Identified and ensured accuracy of system enhancement.
- Coordinated areas of system testing, including preparation execution and installation support to assure
quality system changes.
- Performed the project management, business analysis, and implementation.
- Implemented and coordinated with vendors to deliver project.
- Designed and developed based on the business requirements of the project.
Achievements:
 Consistently implemented and coordinated with vendors to deliver projects on time.
 Performed the project of IVR Card Activation by creating on AVAYA platform.
 Performed the project IVR Call Center to migrate from the Ericson platform to AVAYA platform.
Optimus Soft Co., Ltd. Dec 2004 – Oct 2006
A local IT outsourcing firm.
System Analyst,
- Maintained database of the One-2-Call Project at AIS site to support users.
- Collected users and system requirements, analyzed business process, designed and developed with
appropriate system flow and architecture.
- Developed and maintained system requirements and software development documents (Detail Design).
- Developed program spec assign to programmer. Created screen of the One-2-Callprogram.
- Investigated client problems that were escalated by the 1st and 2nd level support groups.
- Performed a root-cause analysis and provided solutions or possible workarounds to the clients.
- Coordinated with the development team to find permanent resolutions of problems that required
software fixed.
- Implemented the customization script with PL/SQL program for batch and online processing on UNIX
System.
Achievements:
 Participated migration to the numbering system in the 1-2-Call for the phone number of 9 digits to 10
digits.
TA Orange Co., Ltd. Oct 2001 – Nov 2004
(Currently known as True Move, one of a leading communication firm owned by CP Group)
Calls Controller, Customer Contact Centre
- Maintained database call code program for supporting the True Move Call Centre.
- Developed the Visual Basic Program for supporting the Call Centre.
- Remotely controlled computer for correcting and upgrading program of the Call Center.
- Daily, monthly, and yearly conducted reports of the Call Center for statistic records.
Achievements:
 Developed the program for reporting which saved time from 7 days to shorter than one day completed
by VBA Marco to Automatic retrieved the raw data to insert in template for the report
Bright Future May – Sep 2001
(A computer academic school for kids)
Computer Instructor
Special Abilities
- Computer literate: (Visual Basic6, SQL, Oracle, PL/SQL, Java(Basic), Shell Programming, XML, Unix, ,
HTML, ASP, VBA, Marco, Crystal Report, Microsoft Offices, Hard Ware, Soft Ware)
- Typing skills (English: 45 words/minute, Thai: 45 words/minute)

4. 4/3
Academic Background
- Bachelor of Computer Science, Rajabhat Institute Chandrakasem,2001
- Vocational Certificate (Fitting Course), Military Technical Training School,1997
Personal Data
Date of Birth : 2 February 1979
Marital Status : Married
Military Status : Exemption
Personal interest: Fitness, shopping, reading, Net Surfing, watching movies and
listening to music
Reference
Available upon request.