Adrienne Liggins is seeking a position that utilizes her customer service and administrative skills. She has over 10 years of experience in roles that involve answering phones, scheduling appointments, data entry, and interacting with clients. Her most recent position was as an Eligibility Clerk at the Department of Human Services where she enhanced her customer service skills, used various computer systems, and assisted new and returning clients.

1. ADRIENNE LIGGINS
2000 Gladney Drive Memphis, TN 38114
901-207-0207• adrienne.liggins27@gmail.com
Professional Summary
Great customer services skills, computer literate, typing, Microsoft word, spread sheet operation, power point presentation,
document creation answering phones, and filing,
PROFESSIONAL EXPERIENCE
Department of Human Services • Memphis, TN, 38122• BeginDate: Dec 2012 to Present
Company Description – Helping the public
Eligibility Clerk
Position Description – Multitasking, filing, answering phones,and customer service
 Enhancing my customer services skills
 Using the I3 phone system
 Improving my tying skills
 Scheduling appointments
 Scanning applications into the FARRAS database
 Interacting with the public
 Answering inbound calls
 Screening and routing incoming calls
 ARAD new clients and retuning client’s whose case has been closed.
 Prescreening clients for appointments
Randstad (Service Master) • Memphis, TN, 38118• BeginDate: March 1, 2012 to Dec. 2012
Company Description – Terminix helping national accounts.
CSR
Position Description – Multitasking, making follow up calls, dispatching technician, and customer service
 Enhancing my customer services skills
 Using Missions
 Improving my typing skills
 Improving my excel skills
 Improving my outlook skills
 Improving my phone skills
 Putting work orders into Missions
 Making follow up calls
Department of Human Services • Memphis, TN, 38122• BeginDate: June 29, 2008 to March31, 2011
Company Description – Helping the public
Eligibility Clerk
Position Description – Multitasking, filing, answering phones,and customer service
 Enhancing my customer services skills
 Using the I3 phone system
 Improving my typing skills

2. YOUR NAME • Page 2 • email
Volt (FedEx)• Collierville, TN • Start date: November 2,2007 End Date: August 1,2008
Company Description – Repairing damaged goods,shipping out international parts and billing
Data Entry
Position Description –making labels shipping international parts, boxing, customer services,billing and pulling orders
 Learn a lot about billing
 Learn the difference between domestic and international parts
Cetacea Sounds Inc.• Memphis, TN 38106• Start Date June 2006 End date November 1,2007
Company Description –work on the big tucks and install antennas
Position Held
Data Entry – Shipping international parts,customer services,filing boxing domestic parts and answering phones .
 Working on special projects
 Communicating with the customers
 Faxing
EDUCATION
High school Diploma Messick Adult High School Memphis Tn38122
CERTIFICATES
Certificate of Appreciation Microsoft PowerPoint
Microsoft Word Microsoft Outlook
Microsoft Excel
ADMENSTRATIVE SKILLS
Microsoft Word Microsoft PowerPoint Novell Massager
Typing 45 wpm Microsoft Publisher Accent database
Microsoft Excel Microsoft Outlook Mission database
Intranet explorer Fax 10 –key
Volunteer Work
Red Cross Disaster Team MACS
Shelter for Disaster
References available upon request