1. JONATHAN CATTERSON
11 A. Ard O’Donnell,
Letterkenny
Co. Donegal
Mobile: +353-87-438-4935
E-mail: jonathan.catterson@gmail.com
PROFILE
I have been working for more than 10 years in various IT roles, as Desktop Support, 1st and 2nd
and 3rd
Level Service Desk Support. I am well rounded, diligent and take great interest in always advancing
both my career and my skills. Understanding of the importance of team work and collaboration. I
also take pride in fully immersing myself into any role I undertake. I have a passion for helping people
to fulfil their goals with solutions that are simple, creative and responsible.
SKILLS
 Excellent team worker with strong interpersonal abilities
 Capable of viewing complex problems and fining logical solutions.
 Time management, people management and once again organization are all key to me.
 I work well in a high pressure, demanding environment.
_________________________________________________________________________________
SOFTWARE SPECIALISMS
 Citrix (VPN)
 Web Design (HTML, Javascript)
 MS Office Tools, Word, Excel etc.
 SharePoint 2010/2013 Administration
 SharePoint 2010/2013 development
 Windows Server 2003, 2008 Active Directory environments
 Outlook 2010
 OWA 2008/2010/2012
 SQL Server 2010/2012
 Exchange 2010, 2013 environments
 DNS and DHCP administration
 Monitoring of all servers and network devices (LANWAN)
 Software central (Computer Re-image and Deployment)
 Disaster Recovery

2. PROGRAMMING LANGUAGES, OPERATING SYSTEMS, SKILLS
 Basic Knowledge of Java Script, VBScript, HTML and PERL
 Windows 98, 2000, XP, Vista, Windows 7
 Basic Knowledge of Unix and Linux
 Contributing to web design to a business Level 3
 Communications Level 2 – Pass
 Computer Maintenance Level 3
 ECDL
 Health and Safety within the workplace
 Advanced First Aid
 Health and Social Care Level 2
CAREER HISTORY
United Health Group., Letterkenny Insurance Business Analyst July 2015 - April 2016
Duties Include:
 Participate in the elicitation, documentation, analysis and validation of business processes,
systems, and solution requirements.
• Research and components of solutions to problems.
• Produce visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and
implementations.
• Performs work assigned by others.
• Accountable for own work.
ALLSTATE NI., Strabane and Belfast IT Technician / Specialist Nov 2006 - Jan 2014
Duties Include:
 Promoted from ATSC Analyst to 3rd level analyst (In House) and Assistant Manager.
 Developed strong communication and liaison skills.
 Excellent problem solving skills with the ability to view complex issues and plan a
strategy for product development and progression.
 Manage, plan and deliver daily workload
 Worked from home 2 days a week
 Act as Manager as and when require.

3.  Strong organisational skills
 Good multitasker able to prioritise workload
ALLSTATE NI., Strabane Frontline Helpdesk July 2004 - Nov 2009
Duties Include:
 Interact with clients via telephone, e-mail and the web, providing technical support and
problem solving abilities
 Identify, evaluate and prioritise customer problems and complaints
 Analyze client problems and formulate plans for resolution
 Utilize all technical rescores to solve customer problems
 Assist in identifying resolution gaps at the helpdesk and providing customer survey
feedback
Bob Mullan Motors., Newtownstewart Office Admin May 2002 – July 2004
Duties Include:
 Working with various vehicle parts suppliers across Northern Ireland
 Helping new customers with vehicle tax and insurance
 Management of service station
 Various admin duties, pricing, stock taking and ordering
 Ensuring customer satisfaction
INTERESTS AND HOBBIES
Music and Reading, Football, American Football
REFEREES
Available upon request