1. Chernetta S. Golden
1539 Haverwood
Memphis, TN 38116
(901) 649-1772
CSGolden32@yahoo.com
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OBJECTIVE:
My objective is to apply my education, knowledge, talents, and experience by
becoming successfully employed and becoming an asset to your company’s
future growth and profitability.
EDUCATION:
Remington College-Memphis, TN
Medical Insurance and Coding Certificate
Graduated May 2007
WORK EXPERIENCE:
SR. ECO Clerk, (August 2014- Present)
FedEx Trade Networks, Memphis, TN
• Identifies and electronically assigns document types and bursts to appropriate
electronic work queues.
• In some cases may contact FedEx customers for missing documents
• Processes letters to CBP, and other government agencies
Material Handler, (January 2014- August 2014)
FedEx Express, Memphis, TN
• Specialized in operating mechanized equipment for air operations
• Ensure that aircraft is loaded/unloaded and maintains clearance
Customer Service Representative, (September 2009-January 2013)
First Tennessee Bank, Memphis, TN
• Expedited over hundred’s of inbound calls daily and assisted customers with
request regarding personal banking accounts and banking online profiles.
• Completed paperwork accurately and efficiently
• Trained new employees side by side on various operating systems,
skills and procedures
• Maintained outstanding service levels while continuously exceeding
company quality goals
Processor I, (December 2007-June 2009)
First Tennessee Bank, Memphis, TN
• Updated the customer statement information into the company’s database system
• Expedited inbound calls daily from external and internal customers
• Expedited faxes and emails from external and internal customers

2. Chernetta S. Golden
1539 Haverwood
Memphis, TN 38116
(901) 649-1772
CSGolden32@yahoo.com
Lundy Operator (February 2003-December 2007)
First Tennessee Bank, Memphis, TN
• Processed bank transactions into the company’s operating system to reflect
payments made by customers
• Reconciled rejected NSF checks
• Trained new employees
WORK EXPERIENCE:
Automation Clerk (April 2000- February 2003)
Internal Revenue Service, Memphis, TN
• Entered taxpayer’s information into the company’s database system
• Gathered correct tax forms for customers and mailed them out
SKILLS and ABILITIES:
• Models effective oral and written communication skills
• Develop and coordinate projects/programs for diverse population
• Work productively and efficiently
• Strong organizational and planning skills
• Demonstrated PC skills to include spreadsheet, database and word processing
• Excellent communication skills
Computer Skills:
Competent in the use of Apple Mac and IBM PCs, Lotus Notes, WordPerfect 5.1- 6.0,
Microsoft Word, PowerPoint, Excel, SAP, Access, Publisher, Internet and E-mail.

3. Chernetta S. Golden
1539 Haverwood
Memphis, TN 38116
(901) 649-1772
CSGolden32@yahoo.com
REFERENCES AVAILABLE UPON REQUEST
References:
Wendy Malone - Personal reference
4331 Jamaica Ave
Memphis, TN 38117
(901) 201-3796
Jackie Meeks - Professional Reference Lead at First TN Bank Lundy operator
3451 Prescott Rd.
Memphis, TN 38111
(901) 517-7784
Tangee Patterson - Professional Reference Manager at First TN Bank Customer Service I
1555 Lynnfield bldg. C
Memphis, TN 38117
(901) 643-5159
Shirley Baxter - Professional Reference Team Lead at First TN Bank Customer Service I
1555 Lynnfield bldg. C
Memphis, TN 38117
(901) 205-7163