Tracy Smith has over 15 years of experience in administrative, customer service, sales, and project coordination roles. She is currently a Spare Parts Analyst at Source Pro, where she reviews part requests, ensures requirements are met, and updates and publishes metrics. Previously, she worked as a Machine Try-Out Coordinator at Ford, driving acquisition of prototype parts. She also has experience as a Project Administrator coordinating activities of project managers.

1. TMIXONLEWI@AOL.COM 1-313 410-4040 LINKEDIN URL
TS
OBJECTIVE
To become a vital
member of a work
group and provide
excellent service to
both internal and
external customers.
SKILLS
Administrative
Customer Srvc.
Sales
Microsoft Word
Excel
Power Point
Outlook
TRACY E. SMITH
15821 WHITCOMB STREET. DETROIT, MI. 48227
EXPERIENCE
SPARE PARTS ANALYST • SOURCE PRO • OCT 2017 – PRESENT
Review all CPARS Part Specification (1295) requests. Ensure all requisitions meet
approval. Liaison between Spare Parts Suppliers and Customer Engineering
Community. Update and publish metrics. Coordinate activities of Original Equipment
Manufacturers (OEM) and Commodity Management Suppliers (CMS) to ensure all
requirements of Customer relevant to Program Timing and customer expectations.
Analyze data. Coordinate resolutions. Coordinate and attend plant & program
meetings
MACHINE TRY-OUT COORDINATOR • MAR 2017 – OCT 2017
Drive and support the acquisition of prototype transmission parts
To support runoffs at equipment supplier and Ford. Gather, analyze, and interpret
data. Populate forms for submittal to India. Coordinate resolutions. Ensure timely
delivery. Confirm delivery. Update and publish metrics. Coordinate Parts
Manufacturer to ensure requirements of Ford Motor Company to Program Timing.
PROJECT ADMINISTRTOR • FEDERATED SERVICE SOLUTIONS •
APR 2012 – MAR 2017
Coordinate activities of six Project Managers. Daily coordination of field personnel.
Upload deliverables. Handle various tasks around the office independently and see
them to completion. Verify accuracy of information. Allocate charges and request
details regarding discrepancies. Maintain database. Provide service to internal and
external clients
MEDICARE ADVANTAGE CUSTOMER SERVICE • BLUE CROSS BLUE SHIELD •
NOV 2007 – JAN 2012
Handle inbound calls regarding Medicare inquiries. Provide adequate product
information to clarify all issues. Analyze, evaluate, resolve and respond to provider

2. TS TRACY SMITH
COMPANY 15821 WHITCOMB STREET. DETROIT, MI. 48227
TMIXONLEWI@AOL.COM 1-313 410-4040 LINKEDIN URL
2
inquiries via phone and mail. Establish and maintain records with minimal assistance.
Process tape wire-off and output reports.
FINANCIAL SERVICE REPRESENTIVE • VERIZON WIRELESS • 2003 - 2007
Handle inbound and outbound calls regarding financial inquiries. Negotiations and
Collections in a high volume call center. Focus and understand issues in cellular
environment. Brought in more than $100,000 each month. Strong problem solving
and math skills. Train new employees.
EDUCATION
CENTRAL MICHIGAN UNIVERSITY • MASTER OF SCIENCE - ADMINISTRATION
MICHIGAN STATE UNIVERSITY • PACKAGING ENGINEERING
AMERICAN INSTITUE FOR PARALEGAL STUDIES • PARALEGAL
LICENSES & QUALIFICATIONS
 State of Michigan Driver License
 US Visa and Passport
RELEVANT ACHIEVEMENTS & EXPERIENCES
 Cass Technical Alumni Association Board Member
 Big Brother Big Sister Mentor
 Volunteer worker for Habitat for Humanity
 Former Salvation Army Volunteer