1. 1 1 5 3 ME A DOW CR E E K DR . , LA NC ASTE R TX 7 5 1 4 6
PHONE 2 1 4 -6 0 3 9 4 2 5 • E -MA IL KEA THA C RE W@ GMA IL. C OM
K E A T H A C R E W
OBJECTIVE
Goal oriented, self motivated individual seeking the opportunity to use my
strong customer service skills in an exciting, diverse environment where
there are opportunities for advancement.
EDUCATION
1993-1996 Wilmer Hutchins High School Dallas, TX
Diploma of general studies
 National Honor Society, Who’s Who among American High School
Students
1996-1998 Prairie View A&M University
Cedar Valley Community College
56 completed college hours
WORK EXPERIENCE
2001-Current Vantiv Dallas, TX
Customer Service Lead
Responsibilities include, but are not limited to the following:
• Active management of daily queue performance
• Acting as supervisor on duty when necessary
• Provide floor presence, being available to employees to answer
questions and assist with work problems
• First level contact for cardholder issues and escalations with the ability
to identify the problem and provide a solution
• Coaching and/or training of CS associates as required
• Working with external clients and internal departments to resolve
customer issues
• Resolving support requests from the CS floor in a timely manner
• Timely completion of ongoing projects as assigned by management
• Backing up the phone queues during call volume spikes
• Customer/Client Service by e-mail
• Create System Letters for Clients

2. WORK EXPERIENCE
1999-2001 Bank of America Dallas, TX
Online Banking Representative
• Customer Service/Support in inbound call center
• Technical support for account holders using online banking products
to maintain & reconcile checking and savings accounts
WORK EXPERIENCE
1998-1999 TRC Staffing/F T Mortgage Dallas, TX
• Data Entry, Loan Auditing
SKILLS - WordPerfect, Microsoft Word, Microsoft Works, Microsoft
Outlook, Excel, FDR , Excellent Communication Skills- Oral and
Written, 10key, 40 WPM +