The document is a resume for Joanna Webb applying for a receptionist/customer service position. Some key experiences include over 8 years as a leasing consultant establishing comfortable customer relationships and handling communications, and 18 years of experience as a real estate title abstractor researching land records and communicating with clients. The applicant aims to help increase company revenue and streamline savings in the new role.

1. OBJECTIVE
To be hired for the position of Receptionist/Customer Service
Representative, where I can lead and build a great team of company
players. I want to help increase company revenue and streamline savings
by eliminating wasteful spending on supplies and office trivia.
ACCOMPLISHMENTS
Establishing comfortable customer service relationships.
Excellent communication skills both oral and written which have
been sharpened by my years of composing letters and emails for
management.
Self-taught computer skills including Outlook, Microsoft Word and
Adobe which I learned on the job with previous employers.
SPECIAL SKILLS
Self-starter, used to working without supervision
Excellent communication skills. Composing business letters and
emails and responding to phone calls with information pertinent to
business at hand.
Proficient with Outlook, Microsoft Word and Adobe applications
EMPLOYMENT HISTORY
LEASING CONSULTANT: MARYLAND MANAGEMENT COMPANY (2006 -
2014) Responsible for phone and email contact with prospective
lessees. Composing and placing ads online for community.
Establishing a comfortable customer service relationship during
showing of available inventory. Qualifying prospects, taking
applications, deposits and transmitting completed applications
electronically to main office for approval, and email contact with
prospective lessees. Composing and placing ads online for
community. Establishing comfortable customer service relationship
during showing of available inventory and also with current residents
in calls for service, collecting rents, etc., qualifying prospects, taking
completed applications, deposits and transmitting electronically to
main office for approval.
REAL ESTATE TITLE ABSTRACTOR: COMPASS RESEARCH GROUP, LLC
(2005 - 1/14) Responsible for researching County Land records in
the courthouse, reporting findings and transferring same to a
database that is assembled into a title search portfolio for legal
clients to review and use for settlement of escrow on purchases or
lending of commercial and residential properties. Responsible for
ordering supplies for branch office and keeping track of the
inventory. Communicating with clients in regard to work deadlines,
title questions, criteria required for work submissions, etc.
REAL ESTATE TITLE ABSTRACTOR: ABSTRACT ASSOCIATES, INC. (1996 -
2005) Same duties as listed for #1. This company was purchased by
Compass Research in 2005
JOANNA M. WEBB
WEBB
410-991-4457
2900 SHIPMASTER WAY,
APT 317
ANNAPOLIS, MARYLAND
21401
joannawebb8504@comcast
.net

2. EDUCATION
MARYLAND MANAGEMENT CO.
CERTIFICATION IN FAIR HOUSING LAW (2013 - 2013)
PRINCE GEORGE'S COMMUNITY COLLEGE, LARGO, MD.
CERTIFICATION, ART STUDIES, GENERAL (1974 - 1974)
ST. VINCENT PALLOTTI HIGH SCHOLL, LAUREL, MD.
HIGH SCHOOL DIPLOMA (1960 - 1964)
ADDED VALUE
 Created forms for employee use for Compass Research to help
complete title research. (2005 - 2014)
Participated in school art projects and school flyers during
high school. Winner of several art awards in school. (1960 - 1964)