This document is a resume for Matthew Heater. It lists his contact information, objective, profile, skills, certifications, education, and employment history. He has 4 years of experience in customer service in the fast food industry and 1 year of experience in hardware troubleshooting. His skills include exceptional customer service, proficiency in Microsoft Office, and computer troubleshooting abilities. He has obtained several IT certifications and is currently working towards his MCSA certification while attending Tennessee School of Applied Technology. He has been employed at Burger King since 2011, where he currently works as a customer service representative, head cashier, and cook.

1. Matthew Heater
1918 Island Home Ave
Knoxville, TN 37917
(865) 936-1518
Email: mateo2014grad@gmail.com
Objective: To provide quality service and experience to employees and customer alike.
Profile
 4 years’ experience in customer service in fast food industry
 1 Year experience in hardware troubleshooting
 Dependable and punctual worker
 A desire to exceed expectations
Skills
Exceptional Customer Service Skils
 Using my ability to interact with customers and discover the issues that arise and come
up with a way to solve them.
Proficient in Microsoft Office
 Having the ability to incorporate multiple different documents within a completely
different application for example like access graphs and charts to be displayed in a
powerpoint presentation.
Computer Troubleshooting
 Able to diagnose computer power issues by checking to see proper voltage from the
power supply to the motherboard and checking to see if hard drives are going bad.
Certifications
 Microcomputer Specialist Diploma: PC Operator, Desktop Support Specialist, and
Integrated Applications Specialist
 IT Specialist Diploma: Network Support Specialist and IT Security Specialist
 PC Pro, Net Pro, and Server Pro from TestOut Corporation
 A+ ce Comptia ,Net+ ce Comptia, and Security+ ce Comptia
Education
Fulton High School
 High School Diploma 2010 – 2014
Tennessee School of Applied Technology
 Working on my MCSA certification 2016 – Present
Employment History
2011 – Present Burger King 319 Merchants Dr. Customer Service/ Head Cashier/Cook

2. Matthew Heater
1918 Island Home Ave
Knoxville, TN 37902
(865) 936-1518
Email: mateo2014grad@gmail.com
Professional Personal
Helen Powers Rebecca Durfee
Assistant Manager Dental Assistant
Burger King 4908 Winding Oak Dr
319 Merchants Dr Knoxville, TN 37918
Knoxville, TN 37917 rebeccadurfee@yahoo.com
Rosedevil4@yahoo.com 865-293-2022
865-679-6238
Supervisor
Kim Montegomery Nader Sarras
General Manager Construction
Burger King 1512 Picket Ave
319 Merchants Dr Knoxville, TN 37912
Knoxville, TN 37917 nadersarras@gmail.com
Bk5346@fltnrest.dcom 865-244-0099
865-556-2029
Supervisor
Cailey Hamilton David Miller
Assistant Manager 411 E Burwell Ave
Burger King Knoxville, TN 37917
319 Merchants Dr georgia_bulldogs0703@hotmail.com
Knoxville, TN 37317 865-308-3718