Resume

1. HELANA RUSSELL
Snellville, GA Phone: 770.380.0817
Linkedin.com/in/helanarussell Email: helana.russell@gmail.com
CAREER PROFILE
A top-performing, versatile, self-directed professional with diverse experience in healthcare finance, change
management, accounting, and administration, seeks to bring talent and performance to an organization that values
drive, energy, and dedication to achieve results. Exceptional provider of solutions combined with proven ability to
perform an array of program development initiatives and coordination functions that improve efficiency and reduce
cost. Outstanding performer distinguished for proven leadership and high-performance team-building skills with
excellent analytics and coaching abilities. Accomplished in all areas of employee relations with keen ability to identify,
build, and maintain intra-organization and external relationships.
AREAS OF EXPERTISE
 Revenue Cycle/Reimbursement
 A/R; Aged Accounts
 Process & Procedure Improvement
 Training & Coaching
 Informatics & Applications
 MS Office
 SOX & HIPAA Compliance
 Crystal Reports; Oracle
 Healthcare Financial Operations
 Change Management
 Customer Service
 Document Scanning/Imaging
PROFESSIONAL EXPERIENCE
PEDIATRIC SERVICES OF AMERICA, NORCROSS, GA 1999 – 2013
REVENUE CYCLE MANAGER, (2011 – 2013)
Actively led as Manager with $20M+ per month operations and oversight of systemic improvement initiatives,
training, month end posting, reconciliations, billings, claims, and patient records.
Key Accomplishments:
 Directed and coordinated key initiatives to eliminate operational redundancies which led to 50% increase in cash
application production and improved accuracy.
 Created employee incentive program to integrate Lean Six Sigma principles for improving daily operations with
process and procedure streamlining.
 Streamlined resources required for daily operations to reduce overtime leading to savings of $5k+ in monthly
payroll and $60k annually.
 Performed restructuring to tracking and accounting systems to reduced time for reimbursement of service
receipts, and outstanding account receivables.
 Developed and implemented optimal SOPs for universal company-wide records storage, access, and retrieval of
billing, collections, imaging, and cash reporting.
 Reviewed and identified revenue cycle issues and collaborated with IT and A/R management for resolution.
REVENUE CYCLE SUPERVISOR, (2004 – 2011)
Charged with supervision over A/R imaging., patient accounts, customer resolution with insurance denials and
service, month end reconciliations, SOX, and HIPAA compliance.
Key Accomplishments:
 Developed and implemented SOX compliant process and procedures for accurate reporting of revenues and
HIPAA initiatives to further safeguards for patient information.
 Created productivity metrics reporting to identify weekly, month, and quarter end contribution of cash.
 Trained and coached new hires and staff with operating systems, procedures, and processes to maintain quality
assurance protocols.
 Actively participated in the implementation of new audit and posting procedures.
CASH REIMBURSEMENT ASSISTANT SUPERVISOR, (2002 – 2004)
Performed as Assistant Supervisor over daily operations, scanning issues, billing, claims, customer service and
training initiatives for staff, new hires, and related employees to improve quality and productivity.
Key Accomplishments:

2. HELANA RUSSELL Resume, Page 2
 Collaborated with management to train Cash Applications Department staff and fill gaps in skills with process,
procedures, and quality initiatives.
 Resolved customer billing and related issues with problem accounts while maintaining high-quality service.
BOOKKEEPER, (2001 – 2002)
Provided Bookkeeper functions with oversight of medical insurance payments, electronic payment processing, funds
transfers, credits, debits, and reconciliations.
Key Accomplishments:
 Monitored, processed and recorded intra-company payment transfers and refunds utilizing Encore software tool.
 Balanced medical insurance payments leveraging Excel spreadsheets and reconciled patient payments with
Encore software.
 Acquired and processed relevant documents for electronic payments.
A/R CASHIER, (1999 – 2001)
Served as Cashier over accounts receivable with posting cash, receipt generation, deposit preparation, log entries, and
check verifications prior to processing.
Key Accomplishments:
 Reviewed and verified questionable checks for cash-keyers utilizing Encore and Docutrieve imaging software.
 Confirmed receipts with logging, entries, and transfers into corporate accounts.
 Sorted and balanced monies from lockbox prior to cash posting.
EDUCATION & TRAINING
Master of Health Administration, Informatics Concentration, University of Phoenix, Atlanta, GA (2015)
Bachelor of Science, Business Accounting, University of Phoenix, Atlanta, GA (2005)
AWARDS & DISTINCTIONS
Breast Cancer Awareness, Volunteer, Dekalb Medical Center (2015)
Fundraiser, Volunteer, Lawrenceville Elementary School (2009 - 2012)
March of Dimes, Participant, Walk-A-Thon (2006 - 2012)
Fundraiser, Volunteer, Girl Scouts (2002 - 2008)
Holiday Secret Santa Program, Volunteer, PSA Patients (2001 - 2006)