1. Resume
Abhishek Sharma
Contact No: +91- 9999082989
E-mail: abhishek_uva@yahoo.com
Career Objective
Looking for an opportunity where I can utilize my skills, knowledge and experience to contribute to the
progress of the organization. Therefore, would like to work as a Team Developer / Leader now. My
hardworking, positive and sincere professional attitude is my strength and I am ready to take up any
challenging project.
Ameriprise Financial Services (June 2013 to Present):
Onshore Visit (June’ 2015)
• Been to Minneapolis (Ameriprise HQ) for meeting the leaders of different LOBs and
other fulfilment teams
• Internal database clean up. Identified fields not being used and can be eliminated
• Desk phone fulfilment process overview with leads to discuss current gaps and
improvement in SLAs
• Involved in testing of an application (Service Now) to discuss the utilization of existing
reporting functionality with the application to replace current database
• Training the team in sorting daily reports & systems access requirements in preparation
for a new LOB
• Provided a way which eliminated the gap between our process and the fulfilment team
• Had touch-bases with our and different LOB Business Partners
Centralized Onboarding
• Do Quality check (QC) for the team and provide results to the leaders along with the action plan
• Analysis of the QC results
• Process Onboarding and Off-boarding for the employees and Contingent Workers
• Initiate hardware, software, Space request for the new and internally moving resources (includes
resources moving from Offshore to Onshore)
• Help Administrative Assistants to complete the Onboarding and Off-boarding process for the
resources
• Keep a track of the ongoing processing and send Final Sign Off to the Administrative Assistants
upon completion of Onboarding or Off-boarding
• Helping other team members in process related questions
• Give training to the new hires in the team
• Handle bulk hires and schedule meetings with Directors and VP to discuss any gaps or flaws in the
hiring
HR Service
• Working as an HR Coordinator
• Process Leader changes, Cost Center, Location Code for Contingent Workers

2. • Leader Changes for Employees
• Update Personal Information (DOB, Contact Information, Address, Legal name) for Contingent
Workers
Additional Tasks
• Index Benefits documents (Beneficiary Designation, Tuition Assistance, Enrollment Forms, Benefits
Exception Forms)
• Index Payroll documents (W-4, Garnishment, Timesheet Adjustments)
• Move the Benefits related document to the Benefits queue and Payroll related document to the
Payroll queue
AON Hewitt Associates (Feb 2011 to June 2013)
Work Experience & Job Description
Worked as an HR Benefits Administrator for the client ‘Bank of America’
Have been the part of the implementation of the client ‘Canadian Imperial Bank of Commerce’
Merged the Service Centres for two clients ‘CIBC’ and ‘The Coca Cola Company’
Currently working as an HR Benefits Administrator for the client ‘Canadian Imperial Bank of Commerce’ and
‘The Coca Cola Company’
• Resolving BAC associates query regarding their HR benefits through calls, live web chat and
eServices
• Handling US HR Benefits & Payroll which includes Health & Welfare, Payroll Administration,
Workforce Administration, Time and Labor, Performance Management, Talent management and
Learning
• Handling Team query and assisting them on live web chats by giving constructive feedback
• Preparing Team Performance Report which includes ‘Daily & Monthly Team C-Sat’ and ‘AST
analysis report’
• Taking Team huddles to discuss client updates and news on daily basis
• Drive accuracy in team
• Mentor and train new hires on Domain knowledge, Customer Service skills etc.
• Creating training plan and provide trainings for new hire
• Creating various SOPs for the process/client
• Managing team Siebel activities by giving proper feedback and guidance
• Taking care of Schedule Adherence of the team members, provide feedback and coaching
Domain Knowledge
• US Health & Welfare: Employee Benefits, Leave of Absence, Employee returning back from LOA,
COBRA, Annual Enrolment, and Qualified Change in Status
• US Payroll: Payroll processing/ denial, Garnishment order processing, Direct Deposit, Tax Levis
processing which includes W2 and W4

3. • HR Administration: Joining and Termination of an associate, processing final pay cheque,
Transferring between managers, and processing the Job & Pay rate related changes on People
soft and on myHR
• Timekeeping Management: Administering Timekeeping related data of Bank associates
• Learning: Enrolling and removing associates from different learning courses provided by Bank
• Performance Management: Administering Mid year and year end review for the bank
associates.
• Staffing (Resourcing): Requisition Management and Candidate Management, New Hire and
Quick Hire process
Certifications & Achievements
• Won Quest Award in Hewitt for the client BAC within six months of production
• Lean Trained from AON Hewitt
• Compliance and Data Privacy, HIPPA certified from AON Hewitt
• Trained on Business writing skills from Aon Hewitt
• Won Leave Planner Attendance Award for a quarter in Aon Hewitt
• 2 times ‘Customer Says, you win’ winner in EXL
EXL Services.com (May 2010 to Dec 2010)
Worked as a Process Associate for the US Insurance process All State
• Handling Team query
• Resolving customer queries regarding their insurance bills
Technical Skills
• Well trained in CITRIX, Lotus Notes, Agent Console, People Soft, CS-Pro, Genesys, Cognos Report
Studio, HRO Maestro, MS Office, Global Service Desk, Work brain, Documentum, Bridge, Siebel,
NICE etc.
• Basic knowledge of MS Powerpoint, Excel, Word
• Can create Web mailers and Business presentations
Academic Qualification
• B.Sc. from Guru Nanak Dev University in 2008
• Intermediate in Science from KV School in 2005
• High School in 2003

4. Personal Details
Full Name: Abhishek Sharma
Father’s Name: Lt. Sh. Nand Kishore Sharma
Date of Birth: Aug 12, 1987
Gender: Male
Nationality: Indian
Marital Status: Single
Religion: Hindu
Languages Known: English, Hindi and Punjabi
Hobbies: Cooking, Dancing, watching movies, playing Cricket
Current Address: F - 96, Sarojini Nagar, New Delhi- 110023
Permanent Address: Same as current (as of now)
Visa: B1/B2
I hereby solemnly affirm that all the information provided above is true to the best of my knowledge and
belief.
Date: Abhishek Sharma