Maseer Ahamed is seeking a challenging career opportunity with growth. He has over 2.8 years of experience in UNIX, Autosys, Informatica, Sybase databases, and IT service management. Currently working as a Support Engineer at Tata Consultancy Services for Morgan Stanley, his responsibilities include incident management, resource scheduling, knowledge sharing, and relationship building. He aims to contribute his skills in technologies like UNIX, databases, ETL tools, and ITIL-based support.

1. Maseer Ahamed V.J Mail:maseer_ahmed2001@yahoo.com
Mobile: +91
9003221298
CAREER OBJECTIVE
To be a part of well reputed company with scope for challenging career, opportunity for learning
excellence and continuous improvement coupled with growth and individual development. Also I
would like to work in new emerging technologies where the growth of organization and self can be
enhanced mutually.
CAREER SYNOPSIS
• With around 2.8 years of experience in UNIX, Autosys, Basic Informatica 8.6/Informatica
9, Sybase 12.5.4 & 15.
• Experienced in Sybase as database administrator ( Create , Manage , migrate and
Decommision of database resources )
• Involved in migrating the resources in sybase 12.5 to 15.7 version
• Experienced in Informatica 8.6 as admin ( Manage users and also create , migrate and
deco of informatica components)
• Experienced in many applications (Ex: CSOD , corner stone on demand , which manages
the morganstanley employees courses information)
• Experienced in production go live releases (Change Management process)
• Experienced in Autosys, Incident Management(Update,Track,report and maintain incident
status and Escalate/route incidents according to SOP).
• Responsible for proactive problem identification and resolution of failed processes or jobs
and assisted customers in troubleshooting issues with their applications.
• Having involved in reducing the number of alerts by identifying the cause which reduces
the cost , time and resources.
• Having ability to work under tight timelines and interact with different stakeholders and
Ability to write scripts to automate mundane daily BAU tasks
• Certified in Information Technology Infrastructure Library (ITIL).
• Experienced in UNIX work environment, file transfers and job scheduling.
• Concrete experience in Incident Management, Problem Management and Change &
Release Management provided with support tool.
• Innovative professional with proven ability to identify, analyze and solve problems to
improve business satisfaction.
• Strong conceptual and analytical abilities, identifying opportunities for improvement
through analysis and creative thinking.
• Hard working, focused, team player capabilities and good communication skills.
• Would adhere to new environment/changes and new technology.
• Highly motivated with the ability to work well independently and within a team
• Strong time management and organizational skills, attention to detail.

2. SKILLS
Technology Tools
Technologies UNIX
Databases SQL, Sybase
Platforms Linux, Windows
ETL Basic Informatica 8.6/Informatica 9
Experience Summary
Tata Consultancy Services Nov 2013 – Till Date
Support Engineer 2.5 year experience
Professional Experience
Tata Consultancy Services
Morgan Stanley
HRIT [Human Resource Information Technologies] Apr 2014 – Till date
Chennai
Support Engineer
Morgan Stanley is a leading Investment banking in USA. As part of this project, the team has been
engaged to support the Morgan Stanley applications such as People management applications,
Learning managements, Talent managements, Payroll and Compensation details and Entitlements
etc. The Production Management team has delivered stability to the customers by being cost
effective and providing high quality service to run the RTB ( Run the Bank ) & CTB ( Change the
Bank ) services like Support model, Engineering, Release & Deployment activities in the
production environments.
Roles and Responsibilities:
• Ensures Project Issues, Work stream level project plan completions, Action Items, Risks
are up to date.
• Performing as the SHIFTLEAD in the team and managing 4-5 people in the shift.
• Have always exhibited leadership qualities by providing knowledge transfers and guiding
new joiners/trainees.
• Experienced in Autosys, Incident Management (Update,Track,report and maintain
incident status and Escalate/route incidents according to SOP).
• Interacting with clients on daily / weekly status meetings and share the current status,
research progress for customer queries and issues/concerns.

3. • Scheduling and managing resource allocations for the shift in a week with 24/7 approach
for applications support.
• Analyzing and assigning the offshore tickets to the respective resource and tracking the
complete progress till closure.
• Planning resource effort hours for a week, tracking closely to ensure that productive hours
utilized and conduct review meeting with manager.
• Have taken the team into higher level and assisted the team members in Support activities.
• Excellent client presence and proven client relationship building capability.
• Coordinating with offshore team on various aspects.
• Create Excel/PowerPoint scenarios and charts based on various plans/forecasts.
• Responsible for delivery / workload planning, tracking and controlling.
• Identify the knowledge gap and initiated the cross training to fill the gap and reduce the
dependencies.
• Received the "BEST TEAM" Award from clients.
• Received “Outstanding performance in the team” ( On the spot) Award
• Received Client Appreciation 5 times
• Created periodic knowledge articles to ensure continuous productivity and tangible
results.
Environment: Informatica 8.6, Sybase 12.5.4 & 15, Business Intelligence, UNIX
Academic Qualification
• B.E. in Computer Science (IT) from Easwari Engineering College(SRM) , Chennai
[Completion - April 2013]
Personal Details
First Name Maseer
Last Name Ahamed V.J
Passport Number L3796357
Pan Number ATMPV4367Q
Address No 50 , m.B street,Ellis Raod,
Chennai – 600002
DOB 30-April-1992
Mobile Number +91-9003221298
Email maseer_ahmed2001@yahoo.com
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Maseer Ahamed V.J.