1. Vaibhav Kumar
Mob +919899455986 Plot No.16, Mohit Nagar
Dwarka, New Delhi, Delhi 110078
vaibhav.roy87@gmail.com
OBJECTIVE
• To become a member of a cross functional, globally integrated team empowered to achieve best results in
the field of Human Resource Operations & other related support functions by using my strengths and
blending them with business needs.
SUMMARY
• More than 5 year of strong experience in various functions of Human Resource Operations & customer
service industry.
• Strong experience in customer handling, resolving queries maintaining SOPs and meeting SLAs.
• Have been exposed to handling a team and working under object driven environment.
• Experienced in using PeopleSoft (CRM), Siebel (ERP), Panama BOUI, IBM Content Manager, HPQC,
HR Maestro, Advanced Query Tool, myHR®, HR WorkWays®
, ADP, MS Office, Outlook and Lotus
Notes
• Constantly rewarded for excellent performances and achieved X-tra Miller and Platinum awards for the
current role.
PROFESSIONAL WORK EXPERIENCE
Currently working with AONHEWITT from 17th Feb 2011 till today.
About the Organization:
AON Hewitt is a Global Outsourcing and Consulting firm delivering a complete range of Human Capital
Management Services to companies, including HR, Payroll and Benefits Outsourcing, Health Care, Retirement and
Financial Management and Talent and Organizational Change. Today the client roster includes more than half of
FORTUNE 500 Companies and more than a third of FORTUNE Global 500 Companies. It is the Largest Multi-
Service HR Delivery Provider in the world.
Position: Delivery Specialist Advance
Current Profile: WFA – Currently working as a Delivery Specialist Advance (HRMS/HRIS)
Part of Pilot Batch and we have streamlined all process. Part of Workday Trasition.
PeopleSoft Workforce Administration Implementation
• Manage all aspects of functional specifications and implementation of specifications into the PeopleSoft
product line including daily interaction with client staff for functional analysis, review and application
training.
• Manage product development, entry and integration testing. Manage legacy data analysis, conversion,
inspection and validation. Balance all source data to PeopleSoft application.
• Manage development of reporting requirements, analysis of inbound/outbound custom interfaces, training
administration programs for clients performing upgrades.Completing processing of allocated clients
(Termination, Rehire, U.S Tax, New hire, Death, Severance) within the TAT.
• Conducting Quality Audits for the team
• Run Query in PeopleSoft for pay confirm to get all error, so that can be fixed
• Engaged in queue management for all the processes owned.

2. • Completing processing all WFA reports and confirms Pay reports.
• Back up creation, identifies Training needs of the Associates especially for New Hires and provide training
for New Hire, Termination, Job Data change etc.
• Documenting different process level SOPs & metrics setup.
A. Special and Unique Project Assignments
• Functional testing of PeopleSoft modules.
• Data and integration testing for US based Client.
B. Training Development / BRD / SOP / Documentation Ownership / Assessment
• Sustain the quality of training for all new TM’s / Analysts and manage SOP / BRD’s related to the
processes and activities/ participate in gathering of client’s policies and procedures and creation of client
specific requirements documentation .Create a consistent and structured approach in the facilitation of
training.
• Training Materials Organization: Create, organize, and maintain documentation related to training and the
process. To ensure consistent and effective training is delivered. The Advanced Business Analysts will
create/maintain a Table of Contents for each process that will identify all the areas that need to be covered
and what order they should be covered in. Training materials will be created and updated to match the table
of contents.
• Assessment Developments: Create, organize, and maintain documentation related to the assessment. To
ensure consistent and effective services are delivered to the client. Assessment materials will be created and
updated to match the table of contents.
• Documentation: The Advanced Business Analysts are responsible for all documentation related to each
process. This includes SOP’s, BRDs, Process Flows, Training materials, Assessment materials, etc. Also
responsible for ensuring that the most up to date and accurate documents are stored in the Database /
eRoom. In addition, are responsible for creating a structure in Database / eRoom that allows for easy access
to the most current version of each document.
C. Ongoing Client Issues/Case Management:
• Escalation /Facilitation: Be responsible for training, delivery of work, acting as a resource, identifying
process improvements, documentation, etc. The Advanced Business Analysts will provide oversight of
inquiry management and HR Operations Mailbox to ensure all items are being addressed in a timely and
accurate fashion. They will provide assistance to BA’s and OCP on complex and escalated items, and they
will identify and review process improvement ideas. The Advanced Business Analysts will coordinate with
the US team and the leadership for assistance, critical issue notification, transition, planning etc.
• Case Management & Contributes to Process Improvements Efforts: Be responsible for case management
and solution of issues – provide resolution to complex, escalated issues and problems/ Taken on ongoing
delivery and quality check, troubleshoot issues, and drive improvements. Recommends changes to SOP,
templates and other materials that could result in improved efficiencies when working with client issues.
• Audit Process Management: Conduct Periodic Audits on Issues /Research done by Advanced Business
Analysts and establish training programs to cover opportunity areas identified through Audits.
• Testing: Develop testing specifications using the requirements documentation, participate in configuration,
integration and acceptance testing – creating, documenting and executing test plans.
D. Productivity & Utilization:

3. • Drive Transactional productivity of more than 90 %
• Do periodic reviews of existing process and identify possible opportunities on system enhancement to
create more capacity for Business Analyst.
• Identify Process/Activities which can further moved to OCP level of associates by ensuring robust
documentation (SOP’s/Audit Checklist/FMEA
Roles in Trainings Plan and Delivery:
• Received training from Onshore and have conducted the same for the new joiner’s on below mentioned
WFA processes
o Job and Compensation Changes
o Employment Verification,
o Termination or Separation - Vol/Invol,
o Personal Data Change
o Death
o Severance
• Complete all the trainings on tools and applications on time during On Job Training and shared the same
among the team for better understanding.
• Took complete ownership of the activities, shared info/knowledge with team regarding it that are aligned to
me and provide quality resolutions to the client.
• Shared the knowledge of domain among the team which helps each of us to process effectively and more
efficiently.
• Have provided and received constructive feedback ongoing among the team to enhance my skills so that as
a team we achieve our organization goals
Roles in Interpersonal relationship:
• Having regular interactions with Onshore via Call, an Email and Sometime and built healthy interpersonal
relationship with them.
• Ongoing proactively share suggestions, updates, ideas, opinions, and information with Onshore team.
• Took complete ownership of the activities, shared info/knowledge with team regarding it that are aligned to
me and provide quality resolutions to the Onshore/Client
• Respond the Onshore team promptly and received ongoing appreciation on serving quality work.
Achievements:
• Suggested and implemented various process improvement ideas (Quest) which resulted in time and cost
saving for the company.
• Received Tier 2 Award for performing well along with additional responsibilities
• Received Recognition (points) from Manager for better allocation of work.
• Part of Quality improvement project and get certified for that.
• Recived Gold Award Twice for succesfull Vitual process transition and Work Transition.
PREVIOUS COMPANY
Genpact
• Duration -Dec 2009 to Feb. 2011
• Location -Gurgaon – Silokhera Facility
• Process - UK - AP-Invoice Processing
• Status -Process Associate
• Reporting - Front Line Manager

4. Key Responsibilities:
• Processing of all Types of Invoices (PO Based - Service & Material type, NON-PO)
• Posting of Invoices into SAP.
• Vendor Management including Creation and updating of Vendor Account in SAP.
• Liaising and coordinating with vendors.
• Reconciliation of Vendor Account in SAP.
SOFTWARE ACQUAINTANCE
• Microsoft Office
• Internet Explorer, etc.
• PeopleSoft.
• Siebel
• Workday
• Maestro
• HPQC
• BOUI
Summary of Qualifications
• Attention to details and strong follow through
• Enthusiastic, creative and willing to assume increased responsibility
• Positive attitude with a pleasing disposition
• Decisive and direct, yet flexible in responding to constantly changing assignments
Skills
• Good communication and networking skills
• Eager to learn
• Confident enough of my abilities
• Hard working and responsible for the deliverables
Academic Qualification
B. Com (Accounts Hons) Patna university, 2009
XII C.B.S.E, 2006
X C.B.S.E, 2004
Personal
Date of Birth - 27/11/1989
Gender - Male
Father’s Name - Mr. Hari Shankar Rai
Languages known - English, Hindi
Passport - Yes
Address - Plot No- 16, Mohit Nagar, Behind shulakul
Dwarka sector -14, New Delhi 110078
Hobbies - Reading articles, Driving, Outing etc.
Disclaimer
I hereby ascertain that the above details are true to the best of my knowledge.
VAIBHAV KUMAR