Uploaded byZaana Jaclyn
Developing design thinking practice in complex organisations
The document discusses the development and integration of design thinking practices in complex organizations, focusing on empirical research to understand its application and capability development. It presents a case study methodology involving three cases, including interviews and participatory observations to gather insights on the role of design thinking professionals. Emphasizing the importance of a supportive environment and sustained learning programs, the document highlights the complexities of executing design thinking despite its straightforward concept.
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Developing design thinking practice in complex organisations
- 1. developing design thinkingpractice in complex organisations zaana howard queensland university of technology
- 2. background research question methodology cases designthinking practice developing design thinking capability integrating design thinking in organisatons outline
- 3.
- 4. design thinking is… ahuman centred and collaborative approach to problem solving using a designerly mindset to solve complex problems background
- 5. design thinking practicein complex organisations § for driving innovation and organisational transformation § little empirical research, much bias background
- 6. design thinking practice andcapability § how to build design thinking capability? § how to integrate design thinking practice? background
- 7.
- 8. how is designthinking practiced in complex organisations? research question
- 9. in complex organisations: whatconstitutes the meanings and practices of design thinking? how is design thinking capability developed? what is the role of the design thinking professional in leading complex design projects? research question
- 10.
- 11. a pragmatic approach casestudy methodology ethnographic methods constant comparative method for analysis methodology
- 12.
- 13. three cases: retrospective casestudy of Second Road participatory case study of Deloitte Australia expert interview study cases
- 14. case: Second Road § practicing design thinking for more than a decade § 12 semi structured interviews + retrospective project audit cases
- 15. case: Deloitte Australia § introduced design thinking in early 2011 § 250 hours of participant observation + 30 semi structured interviews cases
- 16. study: expert interviews § academics and practitioners who identify themselves with design thinking § 13 semi structured interviews spread across Australia, USA, UK and Europe cases
- 17.
- 18. design thinking practice = design led professional process & environment methods design thinking practice
- 19. culture environment ‘safe’ physical space design thinking practice
- 20. breadth & depth of toolkit process & methods conversation structure & & sequence visualisation design thinking practice
- 21. skills & knowledge design led professional personal experiences attributes & worldview design thinking practice
- 22. design lead composer & educator director design led facilitator professional ‘cool kid’ as role taker design thinking practice
- 23. developing design thinking capability
- 24. design thinking is… easily understood yet complex in execution design thinking capability
- 25. design thinking capability requires mentoring, experience and skill training alone is insufficient design thinking capability
- 26. developing design thinkingrequires a sustained learning program supported by design led professionals design thinking capability
- 27. integrating design thinking in organisations
- 28. levels of capability aware participant capable specialist integrating design thinking
- 29. integrating design thinking individual to organisational design thinking professional design thinking professional process & environment methods process & environment methods integrating design thinking
- 30. integrating design thinkingrequires long term commitment integrating design thinking
- 31. zaana howard associate lecturer| information systems school queensland university of technology phd candidate | faculty of design swinburne university of technology zaanahoward@gmail.com | zaanahoward.com | @zaana