The document discusses applying design thinking to help students at Universidad Jorge Tadeo Lozano solve unexpected problems. It outlines understanding the problem by having students represent their design process and identifying key variables affecting learning. It will evaluate the representations and brainstorm solutions. Random thoughts further discuss design thinking's human-centric viewpoint, exploring and experimenting to connect past and present to solve problems for the future. Context-based design understands user relationships in their environment. Design and prototyping builds to think through continuous feedback. Reliability and validity in design thinking explores new ideas intuitively and analyzes what is happening analytically.