Open Innovation Process
Service Designers


It’s important now;
80% of the world’s companies believe
they are doing a good job.

Only 8% of their ...
Discover      Definition       Design          Delivery
Interviews      Synthesis          Ideas          Film
Observation...
Snook Rules

       People are at the heart of what we do

            We don’t consult, we listen

We encourage everyone ...
ALISS Design Process

  Glasgow/Edinburgh/Perth   Glasgow/Edinburgh/Perth      Glasgow
        January 2010             Fe...
ALISS Design Process

  Glasgow/Edinburgh/Perth   Glasgow/Edinburgh/Perth      Glasgow
        January 2010             Fe...
Tell us about                How did that
  your journey..               make you feel?



Discover      Definition       ...
Interviews
Listening is key
Cultural Probes
See into people’s lives
Feelings...
What does all                Are there recurring
  this mean?                   patterns?



Discover      Definition     ...
Mapping Journeys
What staff think...
What does it all mean?
                   How can we recognise people as information hubs?




                     How ca...
ALISS Design Process

  Glasgow/Edinburgh/Perth   Glasgow/Edinburgh/Perth      Glasgow
        January 2010             Fe...
How can we                   Does this work for
  solve this?                  you?



Discover      Definition        Des...
The workshop (Glasgow)
Codesigning
Personas
Idea Generation
Generative Tools
Creating Storyboards
Future Visioning
Empowerment
ALISS Design Process

  Glasgow/Edinburgh/Perth   Glasgow/Edinburgh/Perth      Glasgow
        January 2010             Fe...
Edinburgh Workshop
Storyboarding


Julies’ friends are finding it hard to understand   She sees an advert for ‘myperfectfriend’ on      Adam’...
Communicating Ideas


Harry spots a billboard that catches his                 Harry decides to investigate. He asks at hi...
Developing Ideas
ALISS Design Process

  Glasgow/Edinburgh/Perth   Glasgow/Edinburgh/Perth      Glasgow
        January 2010             Fe...
Perth Workshop
Developing Ideas
Idea Cards
ALISS Design Process

  Glasgow/Edinburgh/Perth   Glasgow/Edinburgh/Perth      Glasgow
        January 2010             Fe...
Innovation Camp
Designers as facilitators
Building Proposals
Bringing the engine to life
Presenting back
Evolution
                                   When you’re
                                   diagnosed, you feel
 They don’...
Evolution              “We can tell you what it is
                       like to live with Lupus, a
                     ...
Evolution



                 How can we recognise the importance of timing?




    Discovery/                     Design...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
Evolution




    Discovery/         Design      Design/Develop
    Definition                       Innovation Camp
     ...
This is how it               Here are all the
  might look                   options



Discover      Definition        De...
Thank you from Snook
We are in the foyer, come and talk to us
            We can show you the ideas

             More abo...
Nhsconferencepresentation
Nhsconferencepresentation
Nhsconferencepresentation
Upcoming SlideShare
Loading in...5
×

Nhsconferencepresentation

803

Published on

A presentation to show at Edinburgh's NHS Conference in June 2010.

It showcases the process of the ALISS project and how http://wearesnook.com were involved.

Published in: Design, Business, Travel
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
803
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
19
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Nhsconferencepresentation

  1. 1. Open Innovation Process
  2. 2. Service Designers It’s important now; 80% of the world’s companies believe they are doing a good job. Only 8% of their customers agree
  3. 3. Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint
  4. 4. Snook Rules People are at the heart of what we do We don’t consult, we listen We encourage everyone to be involved in the process (staff and patients)
  5. 5. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  6. 6. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  7. 7. Tell us about How did that your journey.. make you feel? Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint
  8. 8. Interviews
  9. 9. Listening is key
  10. 10. Cultural Probes
  11. 11. See into people’s lives
  12. 12. Feelings...
  13. 13. What does all Are there recurring this mean? patterns? Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint
  14. 14. Mapping Journeys
  15. 15. What staff think...
  16. 16. What does it all mean? How can we recognise people as information hubs? How can we improve self confidence of people? How can we improve family and friend’s understanding? Is there a way of sharing all the learnings in a non condition specific way? Is there a way of sharing these activities in a non condition specific way?
  17. 17. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  18. 18. How can we Does this work for solve this? you? Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint
  19. 19. The workshop (Glasgow)
  20. 20. Codesigning
  21. 21. Personas
  22. 22. Idea Generation
  23. 23. Generative Tools
  24. 24. Creating Storyboards
  25. 25. Future Visioning
  26. 26. Empowerment
  27. 27. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  28. 28. Edinburgh Workshop
  29. 29. Storyboarding Julies’ friends are finding it hard to understand She sees an advert for ‘myperfectfriend’ on Adam’s mum has the same condition as Julie her condition bebo They have skype chats most nights, sometimes Adam helps Julie deal with the way her friends Adam sends Julie words of encouragement during the day they video call react on her blackberry using the Myperfectfriend application
  30. 30. Communicating Ideas Harry spots a billboard that catches his Harry decides to investigate. He asks at his Time Capital is a new and exciting way for people with local library and they find him the website long term conditions to come together to help others attention and help themselves at the same time He makes a profile on the site explaining he has short Harry gets an email to tell him there is a ‘meet up# in He gains 20 credits which are logged to his account, term memory problems but loves gardening his area. He goes to help take Mrs Foster to the garden allowing him to use these at any time centre in his car
  31. 31. Developing Ideas
  32. 32. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  33. 33. Perth Workshop
  34. 34. Developing Ideas
  35. 35. Idea Cards
  36. 36. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  37. 37. Innovation Camp
  38. 38. Designers as facilitators
  39. 39. Building Proposals
  40. 40. Bringing the engine to life
  41. 41. Presenting back
  42. 42. Evolution When you’re diagnosed, you feel They don’t see lost...after leaving you living on hospital, you’ve takeaways got nothing Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  43. 43. Evolution “We can tell you what it is like to live with Lupus, a book or website will just tell you that you’re going to die” “When you’re diagnosed, you just want to find out more information. You go straight on the web and find out the worst. It’s not true...” Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  44. 44. Evolution How can we recognise the importance of timing? Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  45. 45. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  46. 46. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  47. 47. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  48. 48. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  49. 49. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  50. 50. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  51. 51. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  52. 52. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise
  53. 53. This is how it Here are all the might look options Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint
  54. 54. Thank you from Snook We are in the foyer, come and talk to us We can show you the ideas More about the process And how this might work for you
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×