hospitality Industry

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hospitality Industry

  1. 1. Presentation on hospitality & tourism
  2. 2. Hospitality industry The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion Dollar industry that mostly depends on the availability of Leisure time and disposable income. A hospitality unit such as Restaurant, Hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), marketing, management, and human resources.
  3. 3. Accommodation A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks ,and facilities for making tea and coffee. Luxury features include bathrobes and slippers , a pillow menu , twin-sink vanities , and jacuzzi bathtubs . larger hotels may provide additional guest facilities such as a swimming pool , fitness center , business center , childcare , conference facilities and social function service.
  4. 4. Hotel operations vary in size, function and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following:
  5. 5. Types Upscale luxury An upscale full service hotel facility that offers luxury amenities, full service accommodations, on-site full service restaurant, and the highest level of personalized and professional service. Luxury hotels are normally classified with at least a Four Diamond or Five Diamond status or a Four or Five Star rating depending on the country and local classification standards. Examples may include: Waldorf Astoria, Four seasons, and Conrad.
  6. 6. Full service Full service hotels often contain upscale full service facilities with a large volume of full service accommodations, on-site full service restaurant, and a variety of on-site amenities such as swimming pools, a health club, children`s activities, ballrooms, on-site conference facilities, and other amenities. Examples may include: Intercontinental, Starwood Westin, Hilton, and Marriott.
  7. 7. Historic inns and Boutique hotels Smaller independent non- branded hotels that often contain upscale facilities of varying size in unique settings with full service accommodations. Some historic inns and boutique hotels may be classified as luxury hotels.
  8. 8. Focused or select service Small to medium-sized hotel establishments that offer a limited amount of on-site amenities that only cater and market to a specific demographic of travelers. Most focused or select service hotels may still offer full service accommodations but may lack leisure amenities such as an on-site restaurant or a swimming pool. Examples include Courtyard by Marriott and Hilton Garden inn.
  9. 9. Economy and limited service Small to medium-sized hotel establishments that offer a very limited amount of on-site amenities and often only offer basic accommodations with little to no services, these facilities normally only cater and market to a specific demographic of travelers, such as the budget-minded traveler seeking a “no frills” accommodation. Limited service hotels often lack an onsite restaurant but in return may offer a limited complimentary food and beverage amenity such as on-site continental breakfast service. Examples include Hampton Inn, Holiday Inn express, and Days Inn.
  10. 10. Extended stay Small to medium-sized hotels that offer longer term full service accommodation compared to a traditional hotel. Extended stay hotels may offer non –traditional pricing methods such as a weekly rate that cater towards travelers in need of short –term accommodation for an extended period of time .similar to limited and select service hotels , on –site amenities are normally limited and most extended stay hotels lack on an on-site restaurant. Example include stay bridge suited , Homewood suites by Hilton , residence inn by Marriott , element , and extended stay hotels.
  11. 11. Timeshare and destination clubs A form of property ownership also referred to as a vacation ownership of an individual units of accommodation for seasonal usage during a specified period of time. Timeshare resorts often offer amenities similar that of a full service hotel with on-site restaurant grounds, and other leisure –oriented amenities. Destination clubs on the other hand may offer more exclusive private accommodation such as private house in a neighborhood-style setting. Example of timeshare brands include Hilton grand vacations, Marriott vacation club international, Westgate resorts , Starwood vacation ownership and Disney vacation club.
  12. 12. Motel A small-sized low-rise lodging establishment similar to that of a limited service hotel but not referred to as a hotel , motel are often consist of exterior –entrance rooms using outdoor walk ways. Motels are often consider the “lowest classification” type of a lodging accommodation and often operate with minimal staffing levels.
  13. 13. Resorts A resort is a place used for relaxation or recreation, attracting visitors for vacations and /or tourism. Resorts are places, towns or sometimes commercial establishment operated by a single company.
  14. 14. Restaurants and Bars Coffee shop Coffeehouse and coffee shop are related terms for an establishment which primarily serves prepared coffee and other hot beverages. Café or Cafe may refer to a coffeehouse, bar, tea room, small and cheap restaurant, transport café, or other casual eating and drinking place, depending on the culture. As the name suggests, coffeehouses focus on providing coffee and tea as well as light snacks.
  15. 15. Night clubs A nightclub (also known as a discotheque, or simply a club or disco) is an entertainment venue which usually operates late into the night. A night club is generally distinguished from bars, pubs or taverns by the inclusion of a dance floor and a DJ booth, where a DJ plays recorded electronic music, disco, hip hop, rock, pop and other forms of dance music. The music in nightclubs is either live bands or more commonly, a mix of songs played by a DJ through a powerful PA system.
  16. 16. Public houses A pub, formally public houses, is a drinking establishment fundamental to the culture of Britain, Ireland, Canada and New Zealand.
  17. 17. Restaurants A restaurant is a business establishment which prepares and serves food and drink to customers in return for money, either paid before the meal, after the meal or with a running tab. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services.
  18. 18. Bars A bar is a retail business establishment that serves alcoholic drinks- beers, wine, liquor and cocktails- for consumption on the premises.
  19. 19. TRAVEL AND TOURISM Tourism is travel for recreational, leisure, or business purposes. The World Tourism Organization defines tourists as people “travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes.”
  20. 20. Tourism has become a popular global leisure activity. After slowly recovering from the contraction resulting from the late-2000s recession, where tourism suffered a strong slowdown form the second half of 2008 through the end of 2009,and the outbreak of the h1n1 influenza virus, international tourist arrivals surpassed the milestone 1 billion tourists globally for first time in history in2012. International tourism receipts (the travel items of the balance of payments)grew to us$1.03trillion in 2011, corresponding to an increase in real terms of 3.8%from 2010. In2012, china became the largest spender in international tourism globally with US$102 billion, surpassing Germany and United States. China and emerging markets significantly increase their spending over the past decade, with Russia and brazil as note worthy examples.
  21. 21. The end

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