•One of the fastest growing sectors of
the economy of our time today.
• A multi-billion dollar enterprise.
• Diverse enough for people to work in
different areas of interest and still be
employed within the industry.
CHARACTERISTICS OF THE
• Hospitality business are open 365 days a year and
twenty-four hours a day.
• It depends heavily on shift work (morning and
• Has a graveyard shift (starts from 10:00 pm and
until 6:00 am)
• Produce guest satisfaction
• Products of the hospitality business are intangible
SCOPE OF THE HOSPITALITY
• LODGING SEGMENT
• FOOD AND
• TRAVEL AND
Until the late 1950’s, management
personnel in the hospitality industry were
not normally college educated. Those who
are interested in hospitality management
typically began their careers by taking
lower-level jobs to learn the business and
eventually worked their way up through the
• Formal education should be obtained.
• Have earned certificates, diplomas or
degrees at the associate,
baccalaureate, or graduate level.
• Have studied formally to prepare
them for their chosen careers.
Still important consideration
top many employers, and a number
of students have found that good
work experience gained while
attending classes has been
instrumental in their finding good
jobs after graduation.
• ATTITUDE AND CHARACTER
• COMMUNICATION SKILLS
• SKILLS AND EXPERIENCE
DEFINITION OF TERMS
HOSPITALITY- derived from the Latin word hospitare,
meaning “to receive as a guest”.
HOSPITALITY MANAGEMENT- involves the planning,
organizing, directing and
controlling of human and
material resources within
lodging, restaurants, travel and
HOSPITALITY INDUSTRY- comprises of business that provide
accommodation, travel, food and
beverage and entertainment to the
HOTEL INDUSTRY- refers to business that offer lodging or
accommodation in conjunction with food
DELUXE HOTEL- is upscale and typically costs more than
the average accommodation
STANDARD- means the most basic room, standard
amenities and furnishings
ECONOMY- with affordable and basic needs of staying in a
FRONT OF THE HOUSE- refers to the department or
personnel that works with direct
contact with guest
BACK OF THE HOUSE- refers to the department or
personnel that performs behind the