According to British law “Place where bonafide traveler can receive food and shelter, provided he is in a position to pay for it.” According to Nykiel Ronald A. (1983) ‘Hospitality Industry’, as a group of interrelated organizations providing personal services to customer away from home. According to him the industry include lodging, eating, entertainment, recreation and gaming facilities. A hotel must provide: Food and Beverage and Lodging to the travelers against payment Origin: Very old industry First hotel was established in 6th century BC. Earlier hotels were ventures by husband and wife teams

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Introduction to Hospitality Industry

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Definition:
• According to British law “Place where bonafide traveler can
receive food and shelter, provided he is in a position to
pay for it.”
• According to Nykiel Ronald A. (1983) ‘Hospitality Industry’,
as a group of interrelated organizations providing personal
services to customer away from home. According to him
the industry include lodging, eating, entertainment,
recreation and gaming facilities.
 A hotel must provide:
 Food and Beverage and
 Lodging to the travelers against payment
 Origin:
 Very old industry
 First hotel was established in 6th century BC.
 Earlier hotels were ventures by husband and wife teams

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 Provided large halls for travellers to make their own beds
and sleep on the floor.
 They also provided food and beverages to the customers
 The entire cooking service, and recreation was provided by
husband and wife team and his family.
 After the development of railways and steamships the concept of
hotel industry became little changed.
 Europe is the birth place of an organized hotel industry in the
shape of chalets and small hotels.
 INN:
 In early England, public houses were normally called “Inns”
 The word “HOTEL” was first used in England in about 1760.
(Inns / Coffee Houses / Taverns / Pensions)

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Typesof accommodation
 The statistical office of the European community has
defined two types of accommodation
1. Hotel and similar establishments: which comprise:
 Hotels including hotel, motel, roadside inns,
beach hotels, residence clubs and similar
establishments providing hotel services.
 Similar establishments, including rooming and
boarding houses, hostels, tourist residents and
similar accommodation arranged in rooms and
providing limited hotel services.

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2. Supplementary accommodation
establishments
 This is divided into four categories:
 Holiday dwelling, apartment hotels and cluster of houses or
bungalows arranged as dwellings – type accommodation and
providing limited hotel services.
 Tourist camping establishments, in enclosed areas for tents,
caravans, trailers and mobile homes and boating harbours.
 Social tourism accommodation establishments, including
youth hostels, tourist dormitories, group accommodation,
holiday homes for elderly, holiday accommodation for
employees and workers hotels, halls of residence and school
dormitories and other similar facilities, which are generally
subsidized under common management and of social
interest.
 Other types; health establishments, holiday work camps,
accommodation in collective means of transport.

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HOTEL MEANS: A HOME AWAY FROM HOME
Categories of Accommodation
 According to HICB (Hotel and Industrial Catering Board in Europe),
hospitality industry is divided into two groups:
Commercial Industrial and Public services
Accommodation Industrial
Meals Public services
Licensed trade Hospital and Residential
homes
Travel and tourism
Accommodation or Hotels can be categorised upon different factors
such as:
 Location
 Number of rooms
 Type of plan room rates that are quoted
 Type of clientele

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Categorisationby Locations
Locations / Situations
 The followings are the types of hotels according to their
locations.
 Suburban hotel:
 Located in suburbs
 Advantage of quieter surroundings
 Guest who choose to stay here are mainly those who want to be
away for few days from the city environment.
 Downtown hotel or Business hotels:
 Situated in the heart of the town.
 Short distance of the business centres, shopping areas,
theatres, public buildings, etc.
 also called as city hotels.
 Rates normally high due to their location
 Normally business clientele prefer such hotels.

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 Motels:
 Motel = Motor Hotel
 Situated normally on the highways.
 The length of stay in these types of hotels is usually short
(over night).
 Rates quoted are on European Plan, i.e. room only
 Resort Hotels:
 situated near a sea, river, and beach or in the hilly/mountain
regions
 Mainly customers are vacationers
 All the basic facilities
 American Plan (Room plus all meals)
 Airport Hotel or Transit Hotels:
 Situated at the airport
 Ideal for transit passengers
 Downtown hotel
 Length of stay is normally………
 European Plan (Room Charge)
 Flotel:

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Categorisation by Number of Rooms
 Capacity of a hotel in terms of the number of rooms
 The following are the categories of hotels as per size:
 A hotel with less than 25 rooms – small hotel
 A hotel with rooms between 25 to 99 – Medium hotel
 A hotel with rooms between 100-299 rooms – Large
hotel
 A hotel with more than 299 rooms – Very large hotel

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Categorisation by Type of Plan
 Hotels can be categorised according to the types of
plan, they offer.
 E.P. – Room Only
 C.P. – Room + Continental Breakfast
 M.A.P. – Room + Breakfast + Lunch or Dinner (2 Meals)
 A.P. - Room + Breakfast + Lunch and Dinners (3 meals)
 B.P. – Room Tariff + some breakfast

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Categorisation by length of Stay
 In this category hotels can be divided into
three categories:
 Transient Hotels: Guest can register for a day or
less than that (Airport Hotels/ Motels/ Downtown/
Business Hotels)
 Residential Hotels: Minimum period of one month.
Lease signing between hotel and customer (Resort
/ Flotels).
 Semi-residential: incorporate the features of both
– Transient and Residential Hotel.

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Categorisation by Facilities the hotel offers
 Facilities offered by hotels may be the most important criteria
for classifying hotels.
 Star Classification: Stars are often used as symbols for
classification purposes. In particular, a set of one to five stars is
employed to categorize hotels.
 Roughly, hotels could be divided into five categories:
 * (one star) -- low budget hotel
 ** (two stars) -- budget hotel
 *** (three stars) -- middle class hotel
 **** (four stars) -- first class hotel
 ***** (five stars) -- luxury hotel
 A five star hotel is always associated with luxury and high prices.

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Facilities which a five star hotel offers:
 Five Star:
 Central Air-conditioning,
 Attached bathrooms with 24 hours hot and cold running
water,
• Channel music, Car parking
 Door to door carpet, Beauty parlor
 Shopping arcade,
 Health club, Banquet hall
 Swimming pool, Travel agency
 Sports facilities, Laundry
 A variety of bars and restaurants, including coffee shop,
speciality restaurant
 Business lounge with secretarial services
 House doctor or doctor on call
 Sports facilities
 Recreational facilities

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Categorisationby Facilitiesthe hotel offers
Classification can also be made
according to the different types of clients
visiting the hotel. For example
businessmen usually stay in business or
commercial hotel or down town hotel,
tourist or holidaymaker stay in resort,
floatels, etc.

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Private or special tourist accommodation
 Rented rooms in homes;
 Here the tourist stays with the family that usually lives in the homes and
for the same he pays rent.
 Paying Guest facility
 Separate rooms or block for individual or for family.
 Homes rented from private individuals;
 Apartments,
 Villas and
 Houses rented or leased as entire units between households on a
temporary basis.
 Accommodation provided without charge by relatives or friends;
 Tourists allowed by relatives or friends to use all or part of their
homes without charge, (VFR).
 Own dwellings;
 Apartments, villas, houses and chalets that are the visitors
second home and are used by them during their tourist trips.
 Other private accommodation;
 includes such accommodations as tents at non-organized sites.