very important information on hotels

1. HOSPITALITY
INDUSTRY

2. WHAT IS HOSPITALITY INDUSTRY
Hospitality industry can be defined and understood as an industry which
provides facility for stay, food and complete related services for the comfort
and leisure of the travelers and visitors. The Hospitality Industry is part of the
service industry and is comprised of 5 major sub-sectors which
include Accommodation service (hotels, DOWNTOWN, resorts, hostels,
motels, etc.), food and beverage service, events, tourism &
transportation and Entertainment. At its core, the Hospitality Industry
concerns itself with providing products and services to people which
assist in recreation and supporting the well-being of people. It includes
different activities, which the main goal is to provide service and customer’s
satisfaction.
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3. SEGMENTS OF HOSPITALITY INDUSTRY
The hospitality industry is vast and can be broken down into separate
sectors. The top four sectors are
• Lodging-Accommodation
• Food and Beverage
• Travel and Tourism
• Entertainment Industry
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4. ACCOMMODATION SECTOR
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The accommodation industry and the segment of hospitality is mainly associated
with providing a temporary place for guests, visitors, tourists and travelers to stay.
Accommodation is the most basic and fundamental aspect of hospitality as a
industry. There are various sub segments within this which are according to the
type of accommodation and services associated with these.
Lodging: When people travel from one place to the other, they need a place to
sleep. A shelter which will keep them safe from the atrocities of nature. This
results in people booking lodges and rooms for their stay.
Suites: Apart from general lodges to stay, hotel sector offers luxury suites for the
stay as well. Generally, suites are suitable for formal sorts of staying and are much
expensive compared to regular room services.
Hotels
This is the first and the most prominent part of the accommodation and also of the
hospitality industry. Hotels are the most preferred place to stay for the travelers
and tourists. This is to much extent due to the range of services, quality and
comfort provided by the hotels.

5. ACCOMMODATION SECTOR
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Motels
Motels can be called as a subdued version of hotels. These are places which people or
overnight travelers use primarily to spend the night. These also do not provide or offer
the range of services or the comfort which hotels provide.
Bed &Breakfasts
Bed & breakfasts or B&Bs, as they are called, are small places mainly for overnight
stays but come with breakfast in the morning. Most of these B&Bs are located or
established within a house premise with the owners also living there. They have
separate private rooms especially for the guests.
Resorts
Resorts are a full service accommodation specifically meant for tourists. They offer
complete or as much of the services and amenities which a tourist needs. One will
mostly find resorts near tourist destinations. These resorts usually offer all the basic
amnesties for a comfortable stay with well serviced rooms. They also provide food,
room services, and also leisure and recreation facilities.

6. FOOD AND BEVERAGESSECTOR
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Restaurants
Restaurants provide range of food, drinks and services along with a place to eat within the
same premise. While restaurants are mainly meant for customers to come, order and eat,
some also provide take away food services.
Hotels
Hotels also provide restaurant like site, order and eat facility. This is separate from the
accommodation and its services.
Catering
Catering services are food services provided within a particular site, or in a more remote
location, where food and drink are not necessarily the main service provided. Examples of
this include catering provided at parks, arenas, stadiums, hotels, event venues and on
certain forms of public transport.
Bars
Bars are places where people come to drink, food, spent some time and. Bars usually
provide a variety of alcoholic drinks, as well soft drinks and juices. They also provide light
food or snacks to be take with the drinks. Some bars also provide entertainment for the
guests while they are enjoying their drinks.
Cafes
Cafes provide hot drinks like tea and coffee along with soft drinks and light food or snacks.

7. FOOD AND BEVERAGESSECTOR
There are a lot of sub-sectors within the food service industry.
Some of these are:
Restaurants
Fast food chains
Retail and food stores
Takeaways
Business and industrial catering
Leisure and outdoor catering
Hotels
Casinos
Bars and pubs
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8. TRAVEL&TOURISM SECTOR
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A lot consider tourism synonymous with hospitality and not as a different
sector of the hospitality industry. Travel and tourism industry is a vast
sector of the hospitality industry with several key players across the
globe. Most of them include trains, airlines, cruise ships, and several crew
members in their service.
On the whole, players in the travel and tourism segment are in the
business of moving people from one destination to another. It would not
be an exaggeration if we make a statement that the most important
segment of the hospitality industry is travel and tourism as others
depend on it. Without profound levels of travelling and tourism in a
region, the hospitality industry of the region won’t grow. So, the Travel
and tourism domain makes the backbone of our hospitality industry.
It is a huge domain which demands innovation, strategy, and novelty at
each step.

9. ENTERTAINMENT
SECTOR
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Entertainment is a significant part of our travel these days. If your travelling
experience lacks fun and entertainment then you might not be able to enjoy your
time up to the fullest. So, for the successful running of hospitality businesses, it is
important to have in the kitty as many entertainment activities as possible.
Some of the activities which can elevate your experience when it comes to
entertainment are:
Marinas: Marinas are one of the most popular places to go when it comes to
partying. You can get along with your friends on a private yacht where you can
dance, play games, and enjoy the best of your life.
Sports and Gaming: Sports and gaming is a basic thing which people are looking for
on their travel. As a result, Casinos, swimming pools, and other similar activities
are becoming an indispensable part of the hospitality sector.
Cruise: Apart from marinas, cruise services are also becoming an
essential component of the hospitality industry. Now, people like to spend
their days on luxury ships which sail across the blue oceans under the clear sky.
Nightclubs: Who doesn’t love to dance to their favourite song when on a break? We
all do. This is why hotels have nightclubs services in them.
Bars: Sitting around a table and having a couple of drinks with your friends is always
a refreshing experience. This is why bars make an important part of the
entertainment sector of the hospitality industry.

10. GROWTH AND REVENUEDRIVERSOF
HOSPITALITYINDUSTRY
• Travel and tourism
• Economic growth
• Leisure time
• Business trips
• Income growth
• High disposable income
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11. ETIQUETTESOF HOSPITALITYCREWS
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1. Communication
• Communicating clearly and professionally through your speech, writing, and
body language is essential to good customer service in hospitality. In a
customer-facing and team-oriented role, everything you say and do must
communicate a positive, constructive message that enhances the customer’s
experience and enables your team to work together efficiently.
2. Resilience
• You need to be at peace with any challenges you face, and in fact use them to
improve yourself. You should recognise that a lot of what happens is
probably out of your control and you are not responsible for the way others
behave – you can only control your own actions. This mindset is very freeing
and in fact improves productivity. You’ll spend less time worrying about things
you can’t control and focus on what you can. Resilience is not only important
for making things easier on yourself, but also for maintaining a professional
image. Customers and colleagues respect those who can remain calm and
constructive during adversity.

12. ETIQUETTESOF HOSPITALITYCREWS
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3. Initiative
• In hospitality, initiative means actively responding to customers’ needs
and pulling your own weight, and it’s a skill that both impresses
customers and makes work easier for everyone. You’ll need to rely on
your own instincts and knowledge to handle unfamiliar situations or
tasks, rather than depend on others or decide that you can’t help.
Responding in proactive way shows willingness to go above and
beyond and that you’re competent in your role, which instils trust.
4. Multitasking
• The best way to hone your multitasking abilities is through practice.
It’ll help you gauge your limits and understand how to divide your
time wisely. However, the way you put it into practice is up to you. You
may benefit from a notepad to write things down or by mentally
visualising the order in which you’re going to do things. You should also
communicate with others, as teamwork can alleviate some of the
pressure of multitasking.

13. ETIQUETTESOF HOSPITALITYCREWS
SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
5.Adaptability
• A career in hospitality often involves dealing with unpredictability. Your
shifts may regularly change, customers may have requests or attitudes
that you don’t know how to handle, and odd jobs around the place
may constantly need doing. Your ability to adapt is closely connected to
your multitasking capabilities, resilience, and initiative, so if you work to
train those up, you’ll find yourself adapting with ease. Most importantly,
you should constantly maintain a can-do attitude at work. Doing so will
help you see unpredictable situations as welcome challenges that
are satisfying to overcome.
6. Attention to detail
• Whatever role you occupy, attention to detail involves maximising your
time to make everything the best it can be. It means, whenever you’re not
doing something, you use that bit of time for small maintenance tasks
around the workplace. This could involve glancing around the room to
see if anything is out of place or missing. It may involve checking whether
dishes or equipment need moving elsewhere to clean and whether
anything needs putting away. Good attention to detail will keep
service flowing smoothly and customers pleased with the environment.
Before long, it’ll become habit for you to keep yourself busy and never
leave or enter a room without your hands full.

14. ETIQUETTESOF HOSPITALITYCREWS
SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
7. Cultural awareness
• In hospitality, you’re going to have customers and colleagues from all
walks of life – people who have different beliefs, values, personalities,
expectations, and more. If you’re accommodating and accepting of these
differences, word will quickly spread and your workplace’s reputation
will become exceptional. People will feel comfortable visiting or
working at your business, which in turn will make your job much easier.
Like most of these skills, cultural sensitivity won’t develop overnight.
However, as long as you’re willing to learn and have true respect for
others, you’ll quickly pick up on things. You should also spend your
own time learning about the different cultures that you commonly
encounter at work. Follow the news, read books, and search online
to learn about current events and general cultural knowledge.
8. Compliance training
• No matter how skilful you are in other areas, if you want to work in
hospitality you need to receive certain types of training to comply with
the law. The good news is that the law requires workplaces to provide
you with this training, but it’s your responsibility to learn from it and
properly apply it to your role. Doing so will not only ensure your
business meets its legal requirements, but also keeps everyone’s best
interests in mind at all times. Furthermore, you’ll feel confident and
qualified in your role, which customers and colleagues will pick up on

15. HOSPITALITYINDUSTRY
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