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Methodology
National survey conducted
by Sensis & Think Now
Hispanic
White
African American
Asian
Total
11-21 y/o
N = 351
N =349
N = 217
N =348
N = 1,263
Mass market
Gen X
Cross-cultural
Gen Z
General market
18-24 Gen Y
Non-Hispanic
White, 53%
Hispanic, 23%
African-
American, 14%
Asian, 5%
Mixed, 5%
25% of total US population
The largest and last white
majority generation
BoomersGen XMillennialsGen Z Silent Gen
01
Relationships
Family, friends
media, influencers,
and brands
02
Culture & heritage
Cross-cultural
definitions and
attitudes
Success and
education’s role
achieving it
03
Success
“What’s your
favorite brand?”
01
74%
Hispanic
Will save up
money to buy
something
expensive
63%
Asian
Wait until there’s a
sale to go
shopping
Our findings didn’t quiet
match Google’s
Some major players are
missing…
How do they afford these
expensive brands?
Secondary markets & sales
74%
Hispanic
Will save up
money to buy
something
expensive
63%
Asian
Wait until there’s
a sale to go
shopping
Personal branding
Gen Z are aware of their
personal brand
60%
Everyday people
can be brands
12%
Only
Think celebrities
are good role
models
“I would describe
my culture as…”
02
Cultural pride
“I am proud of my cultural
heritage”
63%
Hispanic
53%
Asian
47%
White
73%
African American
African Americans
Why they’re confident,
optimistic, ambitious
64%
+6% Optimistic
Are hopeful
about their
future.
56%
+15% Confident
67%
+17% Ambitious
Say they’re
confident people.
Say they can be
famous if they
want to be.
Ethnic food
Enjoy trying food outside
their culture
75%
African American
72%
White
70%
Hispanic
77%
Asian
4 CROSS-
CULTURAL
THEMES
Diversity
Culture, beliefs, identity,
ethnicity.
82%
It’s important not
to offend other
cultures &
ethnicities
78% 66%
Want to learn
more about other
cultures
Like to be
surrounded by
people different
to them
Digital Detox
Digital natives value
physical experiences
45% 41%
Only
27%
Only
Would rather
hang out online
than in person
Said social media
improves their
relationships
Buy products
they discover on
social media
Only
Justice
Cross-cultural Gen Z
aren’t afraid of making
their beliefs known
91% 80% 61%
Use social media
as a social reform
tool
Think people
their age can
make a
difference in the
world
Think people
should help each
other
Nationality
Many cultures under
one nation
61%
Only speak
English at home
83% 72%
Consider
themselves
American
Want to maintain
their cultural
heritage
P
A
G
E
2
7
Traditional marketing
Marketing segmented and
applied separately by ethnicity.
P
A
G
E
2
8
Cross-cultural marketing
Marketing that applies cross-
culturally to all segments
including the general market
HOW TO
CROSS-
CULTURAL
Brand “me”
Co-creation
Retail
Monday, July 03
@ 10am PST

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