https://www.youtube.com/watch?v=dD
TBnsqxZ3k
Angelica Berghoff
What are Psychographics?
• The study of:
 Personality
 Values
 Opinions
 Attitudes
 Interests
 Lifestyle
The 7 Customers
Belonger
• Community
• 40% -- United States
• Not fond of change
• Conservative
• Stick to certain
brands
Achiever
• Workaholic
• 5-7%--United States
• Control 95% of American
money
• Thirst for wealth and
power
• Independence and
Reputation
• Latest tech
Emulator (Wanna-be)
• Tries to be the Achiever
• Buys fake luxury items
• Like to resemble
celebrities
• Low self-esteem
• <30 years old
Socially Concious
• Environmentally-friendly
• Support charities
• Type A
 Optimist about the world's future
• Type B
 No faith in society
Balanced
• Achievers with a socially conscious mind
 Goal is to make the world a better place
• Type A
 Spend money on what makes them feel redeemed
• Type B
 Donate money to charities
Needs-driven
• 'Poor'
• Rational shopping
• Offers/coupons
Determining a Group's Psychographics
Methods
• Personal observation
• Employee observation
• Oral interviews
• Written surveys
• Focus groups
Psychological Marketing
Tactics
• Emotions
• Flaws
• Reposition competition
• Promote exclusivity
• FUD
 Fear
 Uncertainty
 Doubt
Targeting Model
• Bull's-eye (center)
 What relates directly to the target
market
• The Second Tier (middle layer)
 What relates indirectly to the target
market
• The Third Tier (outer layer)
 Not related to target market, yet in
some form is oriented towards it
Online Behavioral Targeting
Changing the Internet...
• Experience becomes more about the consumer
• Change it's appearance for the consumer
• Tapping into social and mobile
Conclusion
• Getting the psychographic data is important, but really
applying it to marketing is how it is made effective
• Going beyond the demographics of the consumer and really
understanding their psychographics will provide valuable
data that can differentiate marketing from the competitors
• Create a deeper connection with your target market
 “Hey, that company really gets me”
Questions/Comments

Psycho