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Small Shop Social
Strategies
John W. Dawe, MNA, CNP, CFRE
Decision Making
• What is my goal?
• Who is my audience?
• Does it serve those goals?
• How much is it?
• What skills do I need?
Small Shop Goals
• Build awareness
• Increase engagement
• Trigger action
The Audience
• Demographics
• Age, Generation, Culture, Gender, Defining
Factors
• Stereotyping vs. Targeting
• Psychographics
• Job/Career Goal
• Sociopolitical (Social/Fiscal)
• Religion/Faith/Belief System
• Hobbies/Interests/ “Bookshelf at B&N” Test
/ “Movie” Test
The Audience
• Other Influencers
• Income
• Consumer history (“drives a hybrid”)
• “Morning person” vs. Night owl
• “Coffee Addict”
• “Computer Gamer”
• “Star Trek Fan”
• Has the latest iPhone
• Etc.
Outcomes
• Tied to Goals
• Awareness = Retention
• Engagement = Small Action
• Like, Join, Follow, Add
• Action = Committed Action
• Invite, Attend, Buy, etc.
Outcomes
• Tied to Goals
• Awareness = Retention
• Engagement = Small Action
• Like, Join, Follow, Add
• Action = Committed Action
• Invite, Attend, Buy, etc.
Tool Selection
Tool Selection
• Design Software for Non-Designers
• Canva.com
• MolDIV App
• Distribution
• Buffer
• Dropbox (the paid version!) w/ Mobile App
• Google Apps/Drive
• Slideshare / Issuu / FuzeMeeting / Anymeeting
Tool Selection
• Engagement
• Hootsuite
• Canned Response
• Analysis
• Google Analytics
• Facebook Insights
• Twitter Stats
Roadmap/Plan
ABSTRACT GOAL (Pick ONE)
___ Build Brand/Awareness
___ Increase Engagement
___ Trigger Action
AUDIENCE THE MESSAGE
Distribution:
COPY
Engagement:
CHANNELS TOOLS Analytics:
Timeline:
THANK YOU!

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Small Shop Social Strategies

  • 1. Small Shop Social Strategies John W. Dawe, MNA, CNP, CFRE
  • 2. Decision Making • What is my goal? • Who is my audience? • Does it serve those goals? • How much is it? • What skills do I need?
  • 3. Small Shop Goals • Build awareness • Increase engagement • Trigger action
  • 4. The Audience • Demographics • Age, Generation, Culture, Gender, Defining Factors • Stereotyping vs. Targeting • Psychographics • Job/Career Goal • Sociopolitical (Social/Fiscal) • Religion/Faith/Belief System • Hobbies/Interests/ “Bookshelf at B&N” Test / “Movie” Test
  • 5. The Audience • Other Influencers • Income • Consumer history (“drives a hybrid”) • “Morning person” vs. Night owl • “Coffee Addict” • “Computer Gamer” • “Star Trek Fan” • Has the latest iPhone • Etc.
  • 6.
  • 7. Outcomes • Tied to Goals • Awareness = Retention • Engagement = Small Action • Like, Join, Follow, Add • Action = Committed Action • Invite, Attend, Buy, etc.
  • 8. Outcomes • Tied to Goals • Awareness = Retention • Engagement = Small Action • Like, Join, Follow, Add • Action = Committed Action • Invite, Attend, Buy, etc.
  • 10. Tool Selection • Design Software for Non-Designers • Canva.com • MolDIV App • Distribution • Buffer • Dropbox (the paid version!) w/ Mobile App • Google Apps/Drive • Slideshare / Issuu / FuzeMeeting / Anymeeting
  • 11. Tool Selection • Engagement • Hootsuite • Canned Response • Analysis • Google Analytics • Facebook Insights • Twitter Stats
  • 12. Roadmap/Plan ABSTRACT GOAL (Pick ONE) ___ Build Brand/Awareness ___ Increase Engagement ___ Trigger Action AUDIENCE THE MESSAGE Distribution: COPY Engagement: CHANNELS TOOLS Analytics: Timeline: