1. KATHY HALL 2901 Live Oak Dr. #204Mesquite, TX 75150Manager82.2009@live.comHome: 972-686-5772Cell: 972-484-1459Alternative contact: 972-294-9506 I am seeking a company that is built on success and has room for growth. I love a challenge and I learn extremely fast. I am dedicated and willing to work 55+ hours weekly. I am a strong leader, assertive, and have high expectations for employees willing to work hard and move up the ladder to success. Dedicated customer service manager with 5+ years of experience in restaurant retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Areas of Expertise Customer Service ManagementComplaint Handling & ResolutionRetail Operations ManagementCustomer Satisfaction Enhancement Front-End SupervisionSales & Margin ImprovementTeambuilding & TrainingCost-Reduction StrategiesOrder Fulfillment Professional Experience SUBWAY FRANCHISE Manager, Subway 2005-2009 Supervisor Mark Sijec 214-535-0072 Promoted to manager position to recruit, train and supervise 10+ artists and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions: Won “Service Excellence Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #5 by 2008. Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. Elevated store’s guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Served on special taskforce charged with turning around under-performing stores. Trained new employees to improve quality of three struggling stores, and contributed to significant improvements in guest satisfaction and sales. Garland Health Department Certification .Additionally I am a very fast learner and I give my all in every thing I do. I appreciate challenge for it is what has made me who I am today. Dedicated to serving who ever is willing to put me to work Ranch House Café Kay Burton Owner 903-342-3886 Area Supervisor- responsible for overseeing 5 restaurants, payroll, staff meeting coordinator, swift resolution of customer issues to preserve customer loyalty complying with customer policies, trained management recruits, and contributed to reoccurring compliance with no point deductions. Company went bankrupt resulting in my leave in good standing. Private Endeavors- Still active in counseling, legal advice, and mediation. 972-207-0739 Trisha Card, Mesquite Social Services, operations manager will serve as a reference in regards to this private position References upon requst. Education and Training KAPLAN UNIVERSITY Training: Associates Degree Psychology 2007, pursuing, BA in the future
