Improve Comms with Effective Listening & Speaking

Listening and Speaking Lesson 3 : Guidelines to Listening and Speaking

Lesson 3 Guidelines to Listening and Speaking

Before I tell you what it is… Allow me tell you what it is not. Lesson 3 Guidelines to Listening and Speaking

Communication is NOT Lesson 3 Guidelines to Listening and Speaking

Communication is: 7%  What you say (words) 38%  How you say it (volume, pitch, rhythm, etc.) 55%  Your body language (facial expressions, posture, etc.) Lesson 3 Guidelines to Listening and Speaking

The Details Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors There are four major factors that come into play in any form of communication. These four factors should be present to have effective communication. Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors The Speaker Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors The Listener Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors The Message Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors The Delivery Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors The Speaker The Listener The Message The Delivery Lesson 3 Guidelines to Listening and Speaking

Who is the Speaker? The speaker is the anchor of any form conversation He is the one who delivers the package- the message Lesson 3 Guidelines to Listening and Speaking

Who is the Speaker? The speaker must have complete understanding of the message that has to be delivered. The speaker must have the physical ability to deliver the message Lesson 3 Guidelines to Listening and Speaking

Tips for a Speaker Lesson 3 Guidelines to Listening and Speaking

Tips for a Speaker Know what you want to say Be direct to the point Speak at a moderate pace Look at the listener in the eye Lesson 3 Guidelines to Listening and Speaking

Why is listening important? Lesson 3 Guidelines to Listening and Speaking

Why is listening important? 1. Since the rise of the radio and the development of television, the spoken word has regained much of its lost stature. 2. Being listened to means we are taken seriously, our ideas and feelings are known, and, ultimately, what we have to say matters. Lesson 3 Guidelines to Listening and Speaking

Why is listening important? 3. Generous listening enhances our own well-being and is the natural perspective of psychology, in which all human behavior is seen as motivated by the agendas of the self. 4. We learn our culture largely through listening; we learn to think by listening; we learn to love by listening; we learn about ourselves by listening. Lesson 3 Guidelines to Listening and Speaking

Why is listening important? 5. Being listened to spells the difference between feeling accepted and feeling isolated. 6. In our society, listening is essential to the development and survival of the individual. 7. Most people will not really listen or pay attention to your point of view until they become convinced you have heard and appreciate theirs. Lesson 3 Guidelines to Listening and Speaking

Statistics Lesson 3 Guidelines to Listening and Speaking

Statistics 1. Some studies indicate that we may be listening at only a 25 percent comprehension rate. 2. How much of what we know that we have learned by listening? 85%. 3. Amount of the time we are distracted, preoccupied or forgetful? 75% Lesson 3 Guidelines to Listening and Speaking

Statistics 4. How much we usually recall immediately after we listen to someone talk? 50% 5. Amount of time we spend listening? 45% 6. How much we remember of what we hear? 20% Lesson 3 Guidelines to Listening and Speaking

Statistics 7. Amount of us who have had formal educational experience with listening? less than 2% 8. We listen at 125-250 words per minute, but think at 1000-3000 words per minute. 9. Number of business studies that indicate that listening is a top skill needed for success in business? Lesson 3 Guidelines to Listening and Speaking

10 Irritating Listening Habits: Lesson 3 Guidelines to Listening and Speaking

10 Irritating Listening Habits: 1. Interrupting the speaker. 2. Not looking at the speaker. 3. Rushing the speaker and making him feel that he’s wasting the listener’s time. 4. Showing interest in something other than the conversation. 5. Getting ahead of the speaker and finishing her thoughts. Lesson 3 Guidelines to Listening and Speaking

10 Irritating Listening Habits: 6. Not responding to the speaker’s requests. 7. Saying, “Yes, but . . .,” as if the listener has made up his mind. 8. Topping the speaker’s story with “That reminds me. . .” or “That’s nothing, let me tell you about. . .” 9. Forgetting what was talked about previously. 10. Asking too many questions about details. Lesson 3 Guidelines to Listening and Speaking

10 Poor Listening Habits Lesson 3 Guidelines to Listening and Speaking

10 Poor Listening Habits Effective listeners do their best to avoid these habits: 1. Calling the subject uninteresting 2. Criticizing the speaker &/or delivery 3. Getting over-stimulated 4. Listening only for facts (bottom line) 5. Not taking notes or outlining everything Lesson 3 Guidelines to Listening and Speaking

10 Poor Listening Habits 6. Faking attention 7. Tolerating or creating distractions 8. Tuning out difficult material 9. Letting emotional words or ideas block the message or get us of track 10. Wasting the time difference between speed of speech and speed of thought Lesson 3 Guidelines to Listening and Speaking

Reasons for poor listening 1. Not focusing on the message. 2. Passive listeners. 3. A physical communication setting that works against listening. 4. Listener’s own needs that may compete with the speaker’s ideas. 5. Unfamiliar language. 6. Preset ideas about the topic, the speaker, or the occasion Lesson 3 Guidelines to Listening and Speaking

The Message The message is the essence of communication. It is the package that the speaker delivers. The message should be, of all things, clear and easy to understand It should be delivered in a language that can be understood by the listener The message should be pure and free of unnecessary mumbo-jumbo Lesson 3 Guidelines to Listening and Speaking

OPENINGS. Stay away from the predictable (Good morning..., Today, I'm here to talk about...). Instead: Begin with a provocative question, anecdote, or current event—and how it relates to the content. Ask the audience a question Set up a problem—and promise that they'll have all the tools for a solution by the end of the class. Lesson 3 Guidelines to Listening and Speaking

CLOSINGS. Many speakers simply talk until the end of the time or beyond it—and say, "I see we're out of time." Instead: Plan a rhythm for your speaking—plan to end with content 5 minutes early, so you can summarize, raise questions. Set aside a time for questions—and structure that time. Lesson 3 Guidelines to Listening and Speaking

Delivery Be conversational; speak naturally; be yourself (or your best self). Vary your pacing and voice. Use gestures to emphasize points. Look at the audience. Use language to create pictures. Observe the techniques of others. Lesson 3 Guidelines to Listening and Speaking

The Four Major Factors Put all these factors together Lesson 3 Guidelines to Listening and Speaking

Going Shopping! Going Shopping!

Improve Comms with Effective Listening & Speaking

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (20)

Similar to Improve Comms with Effective Listening & Speaking

Similar to Improve Comms with Effective Listening & Speaking (20)

Recently uploaded

Recently uploaded (20)

Improve Comms with Effective Listening & Speaking