In most of our coaching sessions we spend good time exploring how to ask powerful question. In this webinar Saket shared some of the insights related to asking powerful questions. To know more about our upcoming coaching sessions , please visit : http://www.izenbridge.com/agile-coaching/certified-agile-coach/

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How to Ask Powerful
Questions?
Saket Bansal ,
Lead Trainer , iZenBridge

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© 2016 Scaled Agile, Inc. All Rights Reserved.
In Sprint Review, Product Owner shows
high dissatisfaction from the demo, as a
Scrum Master what question would you
ask?
Powerful Questioning
1
min

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Why do we ask questions?
1
min

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We usually ask questions to
Investigation
Giving Advice
Getting Details
Make Coachee Think
Make Coachee Plan

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What is my role
here ?

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Which types of questions are suitable for
Problem Solver?

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Which types of questions are suitable for
Coach?

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© 2016 Scaled Agile, Inc. All Rights Reserved.
In Sprint Review, Product Owner shows
high dissatisfaction from the demo, as a
Scrum Master what question would you
ask?
Map your Questions
1
min

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Investigation Questions
 Why it was not determined earlier?
 Is it not as per acceptance Criteria?
 Why are you not satisfied?

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Investigation Questions Results in
Coachee
Let me prove the
problem
I will find the
solution
Coach

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Giving Advice
 Why don’t you revisit DoD and
Acceptance Criteria?
 Did you define the definition of
done correctly?
 Why don’t you tell this when the
team was marking Story Done?

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Giving Advice Questions Results in
Coachee
This solution
does not work
here
I know the
solution
Coach

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Getting Details
 Tell me more about your dissatisfaction

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Detail Path
Details
Investigation Advice
Thinking Planning

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Thinking Questions
 What do you think we should do to ensure
aligned with your expectations?
 How can we work differently to ensure
aligned with your expectations?
 What ideas have crossed your mind about
improving this situation?

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Thinking Questions Results in
Coachee
I need to think of
solution
I need to make
him think
Coach

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Planning Questions
 What are your options?
 What are you prepared to do for
ensuring alignment?
 What will you complete by next week?

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Planning Questions Results in
Coachee
I need to identify
action plan
I need to facilitate
planning
Coach

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Powerful Questions
Is my Question ?
Takes Coachee forward
Makes Coachee think
Makes Coachee owns his issue
Reflect active listening

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Questions less likely to Generate Insight
 “Why” questions that try to get more details
 Loaded questions that tell people what to think about
 Questions that force people into action
 Questions too focused on investigating the problem

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Coaching is…
 Igniting growth by improving thinking
 Facilitate positive change by improving thinking
 Creates self awareness by showing blind spots
 Showing the mirror
 Providing structure and process to help identify goals and actions
towards them

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Which question would you like to ask?
 Why was it not determined earlier?
 Did you define the definition of done correctly?
 How can we ensure alignment between you and team?
 What is different from what you expected?

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Quick Introduction
of
ICP-ACC (Certified Agile Coach) Program

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Facts
 It’s a Certification Program by ICAgile.com
 Most popular knowledge based Certificate on Agile Coaching
 Requires Attending 3 Days In-person classroom session
 Certification is with Life Long Validity
 No written exam

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Program Focus
 Coaching Mindset
 Coaching Conversations
 Coaching Agreements
 Setting up work environment
 Building Agile Teams
 Coaching Agile Teams
 Coaching Agile Roles
 Agile Transformations

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Upcoming Sessions
City Dates
Chennai 02-Dec-2016 to 04 –Dec-2016
Bangalore 16-Dec-2016 – 18-Dec-2016
Delhi 23-Dec-2016 - 25-Dec-2016

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DiscussAgile

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Questions?