Giving feedback can be tricky at times for an Agile Team Facilitator. Harsh words might damage relationships also behavior or performance fails to improve. COIN model helps to facilitate an effective conversation to give feedback in a constructive, non-confrontational manner

1. COIN
CONVERSATION

2. Remember C.O.I.N formula to ensure that the
feedbacks are accepted in a positive way that
will help the recipients to improve their
performance.
In absence of COIN formula the feedback can
be :-
“ Jacob why do you have such a high ego and
always pretend to be the busiest person in
office “
How to give a constructive feedback?
COIN Conversation helps here to avoid any conflict !
😊

3. Coin Conversation - An approach to
lead a difficult conversation.
Context/Connect: Connect with the person, welcome
them and set the context that you want to discuss.
Observation: Introduce specific factual descriptions
of your observation which you want to change.
Impact: Show the impact of the event, issue, or
behaviours on others.
Next steps: Help the individual for a clear agreement
on the changes or improvements.

4. "I noticed that you could n't guide
Alen on her query - 'How to handle
a particular client' "
"Jacob, I feel your juniors need
mentoring"
CONTEXT OBSERVATION
IMPACT NEXT
Define the Situation Describe the Behaviour
Clarify the Impact
"It looks Alen is upset as she didn't get
the confidence and that may result in
losing the deal"
Make the Suggestion
"I'd like you to work with Alen, fix
a dedicated timeslot with her
and team to discuss issues and
concerns so they can work
effectively on the deal"

5. Jacob has attitude problem. He either gives short answers or
pretend to be busy when his junior asks for the guidance.
I noticed when Alen came to discuss with you about the
challenge faced in handling the client query, you answered her
in a short sentence as if it’s very basic question . It seemed you
were quite busy with your work.
After your answer Alen felt very low and confused. If you are not
going to share your experience with the juniors then they can’t
be skilled enough to handle client’s query which would result in
losing the clients and finally the business.
Maybe next time you could give Alen a timeslot to come
up with her queries so that you are also focused to
understand her challenges. You can share your knowledge
& experience that would give her confidence and learning to
handle the situation effectively.
CONTEXT
OBSERVATION
NEXT
IMPACT

6. LIVE!
Online
Giving the constructive feedback is one of the Facilitator skill .
Learn the art of Facilitation to foster collaboration and enable
the self-organizing teams
Facilitation
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