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Customer Focus and an Agile Mindset to Navigate in Complexity

Organizations today need to find new ways to organize to faster deliver customer and business value. In this presentation I share with you some of the symptoms you might see if your'e not organized for complexity and without a customer focus, why this happens and what you can do about it. Discover how you can get organized around customer value instead of in silos and around systems and how much more value and happiness you can create then. I also share some examples of activities and results from the clients we at Dandy People have been coaching the past years to do this transformation. Target group: Curious Leaders, Management and Change Makers This presentation in English was originally held at Agile Days Istanbul, April 2018, but its based on a Swedish presentation first presented at Sundsvall 42 in September 2017.

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Customer Focus
and an Agile
Mindset
mia.kolmodin@dandypeople.com
to navigate in complexity
Customer Focus and an Agile Mindset to Navigate in Complexity
What are
the tells?
We keep missing
the target. It´s
difficult to deliver
customer and
business value.
It’s more important
to follow the plan
instead of acting on
new learning's.
There are plans and
projects that are
leading us in
different directions.

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Customer Focus and an Agile Mindset to Navigate in Complexity