Tokopedia established principles like "just start" and "stay curious" to nurture a growth mindset culture and prepare for Industry 4.0. A growth mindset believes abilities can change with effort, views failure as learning, and prefers improvement over performance. It was discussed how growth mindset and OKRs were implemented in one company's infrastructure team to improve reliability and build strong operations. Examples were given of cultivating a growth mindset through improving English, learning piano, and embracing criticism.

1. Do we really need growth
mindset?
Ridwan Fadjar Septian @SenseHealth B.V.
September 24th, 2020

2. It was started from this
article:
https://bisnis.tempo.co/rea
d/1260129/tokopedia-tera
pkan-growth-mindset-hada
pi-revolusi-industri-4-0

3. Based from that article, Tokopedia established these principles to nurture growth
mindset culture:
1. Practice make perfect
2. “Mulai aja dulu” (Just start it)
3. Stay curious
4. Improve soft skills and hard skills
https://bisnis.tempo.co/read/1260129/tokopedia-terapkan-growth-mindset-hadapi
-revolusi-industri-4-0
Tokopedia’s Growth Mindset

4. Mindset
A mindset is :
- a belief that orients the way we handle situations
- the way we sort out what is going on and what we should do.
- help us spot opportunities,
- but they can also trap us in self-defeating cycles.
Garry Klein, Ph.D. - https://www.psychologytoday.com/us/blog/seeing-what-others-dont/201605/mindsets

5. Basic Abilities
Communication
Etiquette
Language
Math
Etc.
Personality
Engineering
Art
Sports
Managements
Science

6. Fixed Mindset
One of the most basic beliefs we carry about ourselves, Dweck found in her
research, has to do with how we view and inhabit what we consider to be our
personality. A “fixed mindset” assumes that:
● our character, intelligence, and creative ability are static givens which we
can’t change in any meaningful way
● success is the affirmation of that inherent intelligence,
● an assessment of how those givens measure up against an equally fixed
standard;
● striving for success and avoiding failure at all costs become a way of
maintaining the sense of being smart or skilled.
https://www.brainpickings.org/2014/01/29/carol-dweck-mindset/

7. Growth Mindset

8. Growth
Mindset
https://www.brainpickings.org/2014/01/29/carol-dweck-mindset/

9. Growth Mindset
https://www.brainpickings.org/2014/01/29/carol-dweck-mindset/
One of the most basic beliefs we carry about ourselves, Dweck found in her research,
a “growth mindset,” on the other hand:
● thrives on challenge and sees failure not as evidence of unintelligence but as a
heartening springboard for growth and for stretching our existing abilities.
● based on the belief that your basic qualities are things you can cultivate through
your efforts.
● the mindset that allows people to thrive during some of the most challenging
times in their lives.
● help them expand their existing knowledge and skill, regardless of whether
they’d gotten the question right or wrong — in other words, their priority was
learning, not the binary trap of success and failure.
● preferred a partner who would recognize their faults and lovingly help
improve them, someone who would encourage them to learn new things
and become a better person

10. Growth Mindset
https://medium.com/@ariya114/liku-liku-menjalin-sebuah-unicorn-7f4aa086674
For over 4 years at Shape Security, Ariya Hidayat (Phantom.js creator) was
challenged by his Co-founder to:
1. recruit talented and world-class engineers
2. tackle overbudgeting
3. become a mediator among conflicts within the team, start from
performance review to conflict between engineers
4. career coaching for his colleagues
5. Improve his public speaking
6. spend time and effort for mentoring his team
7. gain another expertises that he have never thinked before

11. Growth Mindset
https://medium.com/@gofrendiasgard/how-i-become-a-back-end-engineer-at-kata-a
nd-what-i-learned-from-it-a69d512897ab
Frendhi Gunawan, Machine Learning Engineer at Kata.ai:
● University degree is not an important part anymore for doing jobs in IT industry. Do
we have a required capability?
● Do we have a learning attitude?
● Support someone who faced problem or mistake and learn from it
○ Keep improving to prevent same mistake
● As Hawking said, “Perfection is simply never exists”. The most important thing is
how we improve ourselves.

12. False Growth Mindset
https://www.kqed.org/mindshift/47160/carol-dweck-explains-the-false-growth-mindset-that-worries-her
False growth mindset is:
● saying you have growth mindset when you don't really have it or you don’t really understand [what it is].
● It’s also false in the sense that nobody has a growth mindset in everything all the time.
○ Everyone is a mixture of fixed and growth mindsets.
○ You could have a predominant growth mindset in an area
○ but there can still be things that trigger you into a fixed mindset trait.
● Doesn’t want to take long and difficult journey which could help you to nurture your ability
○ If we want to be a good researcher, we have to perform many researches for years with progressive results

13. Growth Mindset Factors
Time Empowerement
Environment Effort

14. Do and Dont’s for Growth Mindset
Do
● Welcome challenges as opportunities to
improve
● Believing that their abilities can change with
focused effort
● Create planning and goals. OKR?
● You might have fixed-mindset partially for
some purposes
● Find partner who can support us
● Be patient. It’s need long term processes
● Never give up!
● etc.

15. Do and Dont’s for Growth Mindset
Don’t
● 100% growth mindset. At certain point
we still have our limit
● Think that no one can support us. We
are not alone
● Should achieve something in short
periode
● Think that other people can’t have
growth mindset while we have it
● Give up easily
● etc.

16. Growth Mindset
By Personal Example

17. Growth Mindset and OKR
Process
based
Ambitious
Results
Accept
mistakes
Measurable
metrics
Focus on
desired
objective
More
collaboration

18. OKR implementation at Infrastructure Team
● Provide reliable infrastructure and service for NiceDay ecosystem
○ Uptime 99.99% for NiceDay production services
○ Uptime 99.95% for NiceDay non-production services
○ APDEX for All NiceDay services > 0.95
● Build professional operational team
○ Mean Time to Acknowledge (MTTA) < 5 minutes
○ Mean Time to Resolve (MTTR) < 1 hours
○ Mean Time Between Failure (MTBF) 7 days
Are those objectives possible to be implemented?

19. OKR implementation at Infrastructure Team
We have passed 3 quarters to use those OKR’s in infrastructure team. Here are the latest
result for last week (2020-09-06 until 2020-09-12):
● Provide reliable infrastructure and service for NiceDay ecosystem
○ Uptime 99.99% for NiceDay production services = 100% for all services
○ Uptime 99.95% for NiceDay non-production services = 100% for all services
○ APDEX for All NiceDay services > 0.95 = NiceDay Alpha and Kibana has bad
APDEX score but rest of services are above 0.95
● Build professional operational team
○ Mean Time to Acknowledge (MTTA) < 5 minutes = 1 minutes 10 seconds
○ Mean Time to Resolve (MTTR) < 1 hours = 9 minutes 17 seconds
○ Mean Time Between Failure (MTBF) 7 days = 2 days 26 hours 39 minutes

20. Improving English fluency
● 2018, Jorge gave me suggestions to learn English both for grammar or communication
(speaking, listening and writing)
● First 360 degree review from Umar, he suggested me to Improve my writing skill in English
● In the fact, I am still not fluent enough in English. But, I am not stopping to learn English.
● Early 2020, Pambo told me that I have a bad usage of basic English grammar
○ Therefore, I accepted challenge from Pambo to write some articles in Medium.
○ He reviewed my articles in many sides.
○ I feel improved once he showed my weakness in writing skill.
○ Sometime I edited my sent messages when talked with someone (in Slack).
● Mid 2020, I met my former CTO. He need my help to write some advance technical
articles on his website. Then, he reviewed me a lot in different writing style.
○ I feel more improved and I have to keep this progress.

21. Play Keyboard (Piano) for 1 year
● Since September 2019
○ Rika and Panji taught me some basic chords on keyboards
○ Keep practicing my fingering and chords
○ Try to listen to my favorite songs frequently
○ Try to find chords from particular song without help from chords websites
● September 2020, I could play these songs with Keyboard:
○ Yiruma - River flows in you
○ Yiruma - Kiss the rain
○ Trivium - Built to fall
● But it still need a lot of improvements
○ Maybe, I will find a chance to find a proper music course

22. Embrace “bad” reviews
● Everyone has their own standards
○ Company has their own agreed standards inherited from top level
management
○ Team lead might use their best standards for the team’s sake
● Avoid and affraid bad reviews?
● Accept and try to reflect the bad review to find our weaknesses
● Accept bad reviews first
○ Sometime it might be offensive for us. As long it improve us, we should
consider it as a constructive feedback
● How could we improve if we don’t know our weaknesses?

23. Conclusion
● Growth mindset is needed when you want to break your stagnant ability in some
aspects. Try to challenge yourself.
● Growth mindset need some internal and external factors to cultivate your ability
● Growth mindset is a personal choice. That’s why, someone could be a mix of
fixed-mindset + growth-mindset for some situation

24. Thanks everyone!
Q & A