ppt.

1. 1
listening
Dr:Islam Mazen
Senior med. Rep
North Sini &Ism.2

2. Ground roles for the presentation
2
 Switch off mobiles.
 Stop side talking.
 No smoking.
 Be positive.
 Discussion at the end of each slide.

3. Agenda
3
 Facts.
 Listening and hearing.
 Importance of listening.
 Why be A good listener.
 Reasons why we do not listen.
 Types of listening.
 Barriers, bad habits to listening
 Active listening.
 Conclusion.

4. Facts
4
 More than 35% of businesses think
listening is a top skill for success.
 Less than 2% of people have had
formal education with listening.

5. Total Communication Process
Writing
9% Speaking
30%
Reading
16%
Listening
45%
5

6.  Listening & Hearing
6
 Hearing: Hearing is With the Senses.
Ears pick up sound waves which are
then transported to your brain.
 Listening: Listening Is With the Mind.
Communication process and, to be
successful, is an active process

7. Importance Of Listening
7
 Listening to others is an elegant art.
 Good listening reflects courtesy and good
manners.
 Listening carefully to the instructions of
superiors improve competence and
performance.

8. Importance Of Listening
8
 Listening is the most powerful form of
acknowledgment.
 Listening reduces stress and tension.
 Listening creates acceptance and
openness.
 Listening promotes being heard.
 Listening builds stronger relationships.

9. Importance Of Listening
9
 Good listening skill can improve social
relations and conversation.
 Listening is a positive activity rather than a
passive or negative activity.

10. Why Be A Good Listener?
10
Needs of the Speaker…
 To be recognized and remembered.
 To feel valued.
 To feel appreciated.
 To feel respected.
 To feel understood.
 To feel comfortable about a want or
need.

11. 5 Basic Reasons why (We Do Not Listen)
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 Listening is hard work.
 Competition.
 The rush for action.
 Speed differences (125 wpm v/s 1000 wpm).
 Lack of training.

12. Silence Models
12
 Anger and frustration silence.
 Silence to listen to a lecture
or study.
 Silence of boredom.
 Silence of the inability to
understand the topic.
 silence of appreciation or
respect.

13. Barriers To Effective Listening
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 1. Physiological Barriers Hearing problems,
Rapid thought
 2. Environmental Barriers Physical
distractions.

14. Barriers To Effective Listening
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 3. Attitudinal Barriers Preoccupation, egocentrism,
fear of appearing ignorant, faulty assumptions
 4. Sociocultural Barriers Cultural differences,
gender differences
 5. Lack of Training

15. Bad Listening Habits
15
 Criticizing the subject or the speaker.
 Getting over-stimulated.
 Listening only for facts.
 Not taking notes or outlining everything.
 Letting emotional words block message.

16. Types Of Listeners
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 Active listener.
 Demonstrator listener.
 Self-listener or selfish listener.
 limited attention listener.
 curious listener.

17. Types Of Listening
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 In terms of size: can be divided into
self-listening
between two individuals
hear mass.
 In terms of the confrontation
Direct
Indirect
 In terms of purpose:
exhibitor, Educational, directive, Recreational

18. Types Of Listening
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 In term of listener action;
Ignoring listening
Selective listening
Empathetic listening
Active listening

19. Ignoring Listening
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 Ignoring what the speaker say completely.
 It is the worst type of listening.

20. Selective Listening
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 Listen only the portions of talk you want to listen and
don’t listen the other portions.

21. Empathetic Listening
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 It based on empathy.
 Here the listener share the speaker his emotions and
feelings and problems.

22. Active Listening
22
 The important type of listening.
 In active listening, the receiver tries to
understand what feelings, thoughts, & beliefs
are being communicated and accepts it as the
person’s own.
 Go inside the heart and the mind of the
speaker.

23. Active Listening
23
 Active listening is an important feature of
successful persons.
 In active listening, meaning and evaluation of
a message must take place before a listener
can respond to a speaker.
 Our thought speed is much faster than speech
speed.

24. Active Listening (4 Steps)
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 Encouraging.
 Restating.
 Reflecting.
 Summarizing.

25. Step 1:encouraging
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 The purpose is to convey interest and to keep
the person talking.
 To do this don’t agree or disagree. Use
noncommittal words in a positive tone of
voice.
 Be aware of your body language!

26. Step 2:restating
26
 The purpose is to show that you are listening and
understanding.
 To do this, restate the other’s basic ideas using your
own words.
 “If I understand you, you are saying…”
 Be aware of your body language!

27. Step 3:reflecting
27
 Reflect what is said (in your words).
 Reflect feelings.
 Reframe
 Move toward problem solving.

28. Step 4:summarizing
28
 The purpose is to pull important ideas, facts, etc. together,
 To do this restate, reflect and summarize major ideas and
feelings.
 “These seem to be the key ideas you have expressed…,
 Be aware of your body language!

29. Brief of listening
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L ook
I nquire
S ummarize
T ake notes
E ncourage
Neutralize

30. Conclusion
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 Importance Of Listening.
 Types Of Listening.
 Barriers To Effective Listening.
 How To Be Active Listeners.

31. 31
Thank you