Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Listening skills

3,247 views

Published on

Listening skills

Published in: Technology, Business

Listening skills

  1. 1. 1 Listening Skills
  2. 2. 2 Importance of Listening Skills In daily communication we spend our time as follows: • Writing 9 percent • Reading 16 percent • Speaking 30 percent • Listening 45 percent
  3. 3. 3 Problems with Ineffective Listening  Poor listeners are perceived as less intelligent.  In some careers, life and death situations are determined by an employee’s listening skills.  Ineffective listening costs the company
  4. 4. 4 Hearing  Hearing occurs when your ears pick up sound waves being transmitted by a speaker.  Hearing is an INACTIVE, INVOLUNTARY process.
  5. 5. 5 Listening  Listening involves recognizing, understanding and accurately interpreting messages received.  Listening is an ACTIVE, VOLUNTARY process which requires ENERGY.
  6. 6. 6 BARRIERS  Physiological  Hearing Impairment  Speaking-Thinking rate  Environment  Physical  Message Overload  Attitudinal  Prejudices  Pre occupation  Casual attitude  Egocentrism
  7. 7. 7 Goal Setting for Interactive Listening  Identify Objectives  What must I get out of this message?  What would I like to get out of this situation?  What should others get out of my listening to them?  Listening Style  Four types of listening: information, enjoyment, evaluation, and feelings  Listening Approach  Four approaches to listening: Discriminative, Comprehensive, Critical, Active
  8. 8. 8 Communication Competence: Interactive Listening  Interactive listening is an ongoing, complex, and dynamic process.  Guidelines to becoming an interactive listener:  Motivation & Preparedness  Objective  Talk less  Ask questions  Use nonverbal behavior  Avoid boredom
  9. 9. 9 Dismantle The Three D’s  Distraction  Focus on the speaker  Take notes to stay on track  Disorientation  Simply information to its basic level  Focus on main points  Defensiveness  Understand that its not about “you”  Ask objective questions to self about content
  10. 10. 10 Improve Listening Skills Challenge: Calling the subject uninteresting Criticizing the speaker’s delivery Disagreeing with the message Suggestion: Shift for practical information Concentrate on the Message Hear the person out before judging
  11. 11. 11 Improve Listening Skills (cont’d) Challenge: Listening only for facts Trying to outline a disorganized talk Suggestion: Listen for main ideas Be flexible in note taking
  12. 12. 12 Tips For Speaker  Empathize  Adjust with delivery  Use Feedback  Clarity  Be Interesting

×