2. 2
Importance of Listening Skills
In daily communication we spend
our time as follows:
• Writing 9 percent
• Reading 16 percent
• Speaking 30 percent
• Listening 45 percent
3. 3
Problems with Ineffective
Listening
Poor listeners are perceived as
less intelligent.
In some careers, life and death
situations are determined by an
employee’s listening skills.
Ineffective listening costs the
company
4. 4
Hearing
Hearing occurs when your
ears pick up sound waves
being transmitted by a
speaker.
Hearing is an INACTIVE,
INVOLUNTARY process.
7. 7
Goal Setting for Interactive
Listening
Identify Objectives
What must I get out of this message?
What would I like to get out of this situation?
What should others get out of my listening to
them?
Listening Style
Four types of listening: information, enjoyment,
evaluation, and feelings
Listening Approach
Four approaches to listening: Discriminative,
Comprehensive, Critical, Active
8. 8
Communication Competence:
Interactive Listening
Interactive listening is an ongoing,
complex, and dynamic process.
Guidelines to becoming an interactive
listener:
Motivation & Preparedness
Objective
Talk less
Ask questions
Use nonverbal behavior
Avoid boredom
9. 9
Dismantle The Three D’s
Distraction
Focus on the speaker
Take notes to stay on track
Disorientation
Simply information to its basic level
Focus on main points
Defensiveness
Understand that its not about “you”
Ask objective questions to self about content
10. 10
Improve Listening Skills
Challenge:
Calling the subject
uninteresting
Criticizing the
speaker’s delivery
Disagreeing with the
message
Suggestion:
Shift for practical
information
Concentrate on the
Message
Hear the person out
before judging
11. 11
Improve Listening Skills (cont’d)
Challenge:
Listening only for
facts
Trying to outline a
disorganized talk
Suggestion:
Listen for main
ideas
Be flexible in note
taking
12. 12
Tips For Speaker
Empathize
Adjust with delivery
Use Feedback
Clarity
Be Interesting