Gale Mote gave this presentation at Metro North Rotary in April 2013. It's published here with her permission. http://galemoteassociates.com/

1. Happiness is a Work Ethic!
Metro North Rotary
April 11, 2013

2. Tony Hsieh, CEO, Zappos
 “Businesses often forget about
the culture, and ultimately, they
suffer for it because you cannot
deliver good service from
unhappy employees!”

3. Delivering Happiness

4. Zappos Core Values
 Deliver WOW Through Service
 Embrace and Drive Change
 Create Fun and A Little Weirdness
 Be Adventurous, Creative, and Open-Minded
 Pursue Growth and Learning
 Build Open and Honest Relationships With
Communication
 Build a Positive Team and Family Spirit
 Do More With Less
 Be Passionate and Determined
 Be Humble

5. Happiness Defined
 Experience of
positive emotions:
Pleasure combined
with deeper feelings
of meaning and
purpose. Implies a
positive mood in the
present and a
positive outlook for

6. Benefits of Being Happy at
Work
 Higher productivity  Fewer workman’s
 Produce higher comp claims
sales  Lower healthcare
 Better leaders $$
 Higher  Improve
performance communication
ratings  Better teamwork
 Higher pay  Improved creativity
 More job security and innovation
 Less absenteeism  Increased
 Reduced turnover resilience and
adaptability

7. The Happiness Advantage
Shawn Achor
 Happiness fuels
success not vice versa
 A brain primed to be
positive outperforms a
brain that is negative or
stressed
 Overcome the “tetris
effect”
 Respect for “mirror
neurons”

8. Destructive Manager Habits
Marshall Goldsmith, What Got You Here Won’t Get You There
 Making destructive comments
 Starting with “no,” but,” and
“however”
 Making excuses
 Not listening
 Not apologizing
 Claiming credit they don’t deserve
 Excessive need to win, be right,
have the last word, etc.

9. Top 5 Amygdala Triggers in the
Workplace
1.Condescension and lack of
respect
2.Being treated unfairly
3.Being unappreciated
4.Feeling that you are not being
listened to or heard
5.Being held to unrealistic
deadlines

10. The Three Signs
of a Miserable Job
Patrick Lencioni, 2007
 Anonymity
◦ People cannot be fulfilled in their work if
they are not known.
 Irrelevance
◦ Everyone needs to know that their job
matters, to someone.
 Immeasurement
◦ People need to be able to gauge their own
progress and level of contribution for
themselves.

11. 1. Do I know what is expected 7. At work, do my opinions
of me at work? seem to count?
2. Do I have the equipment 8. Does the mission or
and material I need to do purpose of the company
my work right? make me feel my work is
3. At work, do I have an important?
opportunity to do what I do 9. Are my co-workers
best every day? committed to doing
4. In the last seven days, have quality work?
I received recognition or 10. Do I have a best friend at
praise for good work? work?
5. Does my supervisor or 11. In the last six months,
someone at work seem to have I talked with
care about me as a person? someone about my
6. Is there someone at work progress?
who encourages my 12. This last year, have I had
development? opportunities at work to
learn and to grow?
“First, Break All the Rules”
Marcus Buckingham and Curt Coffman

12. Maya Angelou
 People will forget
what you said.
They will forget
what you did. They
will never forget
how you made
them feel.

13. How to Train the
Brain to be More Positive
 Gratitude
 Exercise
 Reduce Multi-Tasking
 Conscious acts of
kindness
 Focus on strengths
 Admit mistakes and be
forgiving
 Reframe

14. In Conclusion….
 Happiness is a choice.
 Every single business
outcome is actually
predicted by our level of
positivity.
 Optimism drives
opportunity!