Zappos Core Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More With Less Be Passionate and Determined Be Humble
Happiness Defined Experience of positive emotions: Pleasure combined with deeper feelings of meaning and purpose. Implies a positive mood in the present and a positive outlook for
Benefits of Being Happy atWork Higher productivity Fewer workman’s Produce higher comp claims sales Lower healthcare Better leaders $$ Higher Improve performance communication ratings Better teamwork Higher pay Improved creativity More job security and innovation Less absenteeism Increased Reduced turnover resilience and adaptability
The Happiness AdvantageShawn Achor Happiness fuels success not vice versa A brain primed to be positive outperforms a brain that is negative or stressed Overcome the “tetris effect” Respect for “mirror neurons”
Destructive Manager Habits Marshall Goldsmith, What Got You Here Won’t Get You There Making destructive comments Starting with “no,” but,” and “however” Making excuses Not listening Not apologizing Claiming credit they don’t deserve Excessive need to win, be right, have the last word, etc.
Top 5 Amygdala Triggers in theWorkplace1.Condescension and lack of respect2.Being treated unfairly3.Being unappreciated4.Feeling that you are not being listened to or heard5.Being held to unrealistic deadlines
The Three Signs of a Miserable Job Patrick Lencioni, 2007 Anonymity ◦ People cannot be fulfilled in their work if they are not known. Irrelevance ◦ Everyone needs to know that their job matters, to someone. Immeasurement ◦ People need to be able to gauge their own progress and level of contribution for themselves.
1. Do I know what is expected 7. At work, do my opinions of me at work? seem to count?2. Do I have the equipment 8. Does the mission or and material I need to do purpose of the company my work right? make me feel my work is3. At work, do I have an important? opportunity to do what I do 9. Are my co-workers best every day? committed to doing4. In the last seven days, have quality work? I received recognition or 10. Do I have a best friend at praise for good work? work?5. Does my supervisor or 11. In the last six months, someone at work seem to have I talked with care about me as a person? someone about my6. Is there someone at work progress? who encourages my 12. This last year, have I had development? opportunities at work to learn and to grow? “First, Break All the Rules” Marcus Buckingham and Curt Coffman
Maya Angelou People will forget what you said. They will forget what you did. They will never forget how you made them feel.
How to Train the Brain to be More Positive Gratitude Exercise Reduce Multi-Tasking Conscious acts of kindness Focus on strengths Admit mistakes and be forgiving Reframe
In Conclusion…. Happiness is a choice. Every single business outcome is actually predicted by our level of positivity. Optimism drives opportunity!