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Happiness is a work ethic - By Gale Mote
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Happiness is a work ethic - By Gale Mote

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Gale Mote gave this presentation at Metro North Rotary in April 2013. It's published here with her permission. http://galemoteassociates.com/

Gale Mote gave this presentation at Metro North Rotary in April 2013. It's published here with her permission. http://galemoteassociates.com/


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  • 1. Happiness is a Work Ethic!Metro North RotaryApril 11, 2013
  • 2. Tony Hsieh, CEO, Zappos “Businesses often forget about the culture, and ultimately, they suffer for it because you cannot deliver good service from unhappy employees!”
  • 3. Delivering Happiness
  • 4. Zappos Core Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More With Less Be Passionate and Determined Be Humble
  • 5. Happiness Defined  Experience of positive emotions: Pleasure combined with deeper feelings of meaning and purpose. Implies a positive mood in the present and a positive outlook for
  • 6. Benefits of Being Happy atWork Higher productivity  Fewer workman’s Produce higher comp claims sales  Lower healthcare Better leaders $$ Higher  Improve performance communication ratings  Better teamwork Higher pay  Improved creativity More job security and innovation Less absenteeism  Increased Reduced turnover resilience and adaptability
  • 7. The Happiness AdvantageShawn Achor  Happiness fuels success not vice versa  A brain primed to be positive outperforms a brain that is negative or stressed  Overcome the “tetris effect”  Respect for “mirror neurons”
  • 8. Destructive Manager Habits Marshall Goldsmith, What Got You Here Won’t Get You There Making destructive comments Starting with “no,” but,” and “however” Making excuses Not listening Not apologizing Claiming credit they don’t deserve Excessive need to win, be right, have the last word, etc.
  • 9. Top 5 Amygdala Triggers in theWorkplace1.Condescension and lack of respect2.Being treated unfairly3.Being unappreciated4.Feeling that you are not being listened to or heard5.Being held to unrealistic deadlines
  • 10. The Three Signs of a Miserable Job Patrick Lencioni, 2007 Anonymity ◦ People cannot be fulfilled in their work if they are not known. Irrelevance ◦ Everyone needs to know that their job matters, to someone. Immeasurement ◦ People need to be able to gauge their own progress and level of contribution for themselves.
  • 11. 1. Do I know what is expected 7. At work, do my opinions of me at work? seem to count?2. Do I have the equipment 8. Does the mission or and material I need to do purpose of the company my work right? make me feel my work is3. At work, do I have an important? opportunity to do what I do 9. Are my co-workers best every day? committed to doing4. In the last seven days, have quality work? I received recognition or 10. Do I have a best friend at praise for good work? work?5. Does my supervisor or 11. In the last six months, someone at work seem to have I talked with care about me as a person? someone about my6. Is there someone at work progress? who encourages my 12. This last year, have I had development? opportunities at work to learn and to grow? “First, Break All the Rules” Marcus Buckingham and Curt Coffman
  • 12. Maya Angelou People will forget what you said. They will forget what you did. They will never forget how you made them feel.
  • 13. How to Train the Brain to be More Positive Gratitude Exercise Reduce Multi-Tasking Conscious acts of kindness Focus on strengths Admit mistakes and be forgiving Reframe
  • 14. In Conclusion…. Happiness is a choice. Every single business outcome is actually predicted by our level of positivity. Optimism drives opportunity!