Happiness is a Work Ethic!Metro North RotaryApril 11, 2013
Tony Hsieh, CEO, Zappos “Businesses   often forget about the culture, and ultimately, they suffer for it because you cann...
Delivering Happiness
Zappos Core Values   Deliver WOW Through Service   Embrace and Drive Change   Create Fun and A Little Weirdness   Be A...
Happiness Defined          Experience  of          positive emotions:          Pleasure combined          with deeper fee...
Benefits of Being Happy atWork   Higher productivity      Fewer workman’s   Produce higher            comp claims    sa...
The Happiness AdvantageShawn Achor                 Happiness fuels                  success not vice versa              ...
Destructive Manager Habits    Marshall Goldsmith, What Got You Here Won’t Get You There Making destructive comments Star...
Top 5 Amygdala Triggers in theWorkplace1.Condescension   and lack of  respect2.Being treated unfairly3.Being unappreciated...
The Three Signs       of a Miserable Job            Patrick Lencioni, 2007 Anonymity  ◦ People cannot be fulfilled in the...
1.   Do I know what is expected       7.    At work, do my opinions     of me at work?                         seem to cou...
Maya Angelou People will forget what you said. They will forget what you did. They will never forget how you made them fe...
How to Train the       Brain to be More Positive   Gratitude   Exercise   Reduce Multi-Tasking   Conscious acts of    ...
In Conclusion….   Happiness is a choice.   Every single business    outcome is actually    predicted by our level of    ...
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Happiness is a work ethic - By Gale Mote

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Gale Mote gave this presentation at Metro North Rotary in April 2013. It's published here with her permission. http://galemoteassociates.com/

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Happiness is a work ethic - By Gale Mote

  1. 1. Happiness is a Work Ethic!Metro North RotaryApril 11, 2013
  2. 2. Tony Hsieh, CEO, Zappos “Businesses often forget about the culture, and ultimately, they suffer for it because you cannot deliver good service from unhappy employees!”
  3. 3. Delivering Happiness
  4. 4. Zappos Core Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More With Less Be Passionate and Determined Be Humble
  5. 5. Happiness Defined  Experience of positive emotions: Pleasure combined with deeper feelings of meaning and purpose. Implies a positive mood in the present and a positive outlook for
  6. 6. Benefits of Being Happy atWork Higher productivity  Fewer workman’s Produce higher comp claims sales  Lower healthcare Better leaders $$ Higher  Improve performance communication ratings  Better teamwork Higher pay  Improved creativity More job security and innovation Less absenteeism  Increased Reduced turnover resilience and adaptability
  7. 7. The Happiness AdvantageShawn Achor  Happiness fuels success not vice versa  A brain primed to be positive outperforms a brain that is negative or stressed  Overcome the “tetris effect”  Respect for “mirror neurons”
  8. 8. Destructive Manager Habits Marshall Goldsmith, What Got You Here Won’t Get You There Making destructive comments Starting with “no,” but,” and “however” Making excuses Not listening Not apologizing Claiming credit they don’t deserve Excessive need to win, be right, have the last word, etc.
  9. 9. Top 5 Amygdala Triggers in theWorkplace1.Condescension and lack of respect2.Being treated unfairly3.Being unappreciated4.Feeling that you are not being listened to or heard5.Being held to unrealistic deadlines
  10. 10. The Three Signs of a Miserable Job Patrick Lencioni, 2007 Anonymity ◦ People cannot be fulfilled in their work if they are not known. Irrelevance ◦ Everyone needs to know that their job matters, to someone. Immeasurement ◦ People need to be able to gauge their own progress and level of contribution for themselves.
  11. 11. 1. Do I know what is expected 7. At work, do my opinions of me at work? seem to count?2. Do I have the equipment 8. Does the mission or and material I need to do purpose of the company my work right? make me feel my work is3. At work, do I have an important? opportunity to do what I do 9. Are my co-workers best every day? committed to doing4. In the last seven days, have quality work? I received recognition or 10. Do I have a best friend at praise for good work? work?5. Does my supervisor or 11. In the last six months, someone at work seem to have I talked with care about me as a person? someone about my6. Is there someone at work progress? who encourages my 12. This last year, have I had development? opportunities at work to learn and to grow? “First, Break All the Rules” Marcus Buckingham and Curt Coffman
  12. 12. Maya Angelou People will forget what you said. They will forget what you did. They will never forget how you made them feel.
  13. 13. How to Train the Brain to be More Positive Gratitude Exercise Reduce Multi-Tasking Conscious acts of kindness Focus on strengths Admit mistakes and be forgiving Reframe
  14. 14. In Conclusion…. Happiness is a choice. Every single business outcome is actually predicted by our level of positivity. Optimism drives opportunity!

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