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Happiness is a Work Ethic!
Metro North Rotary
April 11, 2013
Tony Hsieh, CEO, Zappos
 “Businesses   often forget about
 the culture, and ultimately, they
 suffer for it because you cannot
 deliver good service from
 unhappy employees!”
Delivering Happiness
Zappos Core Values
   Deliver WOW Through Service
   Embrace and Drive Change
   Create Fun and A Little Weirdness
   Be Adventurous, Creative, and Open-Minded
   Pursue Growth and Learning
   Build Open and Honest Relationships With
    Communication
   Build a Positive Team and Family Spirit
   Do More With Less
   Be Passionate and Determined
   Be Humble
Happiness Defined
          Experience  of
          positive emotions:
          Pleasure combined
          with deeper feelings
          of meaning and
          purpose. Implies a
          positive mood in the
          present and a
          positive outlook for
Benefits of Being Happy at
Work
   Higher productivity      Fewer workman’s
   Produce higher            comp claims
    sales                    Lower healthcare
   Better leaders            $$
   Higher                   Improve
    performance               communication
    ratings                  Better teamwork
   Higher pay               Improved creativity
   More job security         and innovation
   Less absenteeism         Increased
   Reduced turnover          resilience and
                              adaptability
The Happiness Advantage
Shawn Achor

                 Happiness fuels
                  success not vice versa
                 A brain primed to be
                  positive outperforms a
                  brain that is negative or
                  stressed
                 Overcome the “tetris
                  effect”
                 Respect for “mirror
                  neurons”
Destructive Manager Habits
    Marshall Goldsmith, What Got You Here Won’t Get You There

 Making destructive comments
 Starting with “no,” but,” and
  “however”
 Making excuses
 Not listening
 Not apologizing
 Claiming credit they don’t deserve
 Excessive need to win, be right,
  have the last word, etc.
Top 5 Amygdala Triggers in the
Workplace
1.Condescension   and lack of
  respect
2.Being treated unfairly
3.Being unappreciated
4.Feeling that you are not being
  listened to or heard
5.Being held to unrealistic
  deadlines
The Three Signs
       of a Miserable Job
            Patrick Lencioni, 2007


 Anonymity
  ◦ People cannot be fulfilled in their work if
    they are not known.
 Irrelevance
  ◦ Everyone needs to know that their job
    matters, to someone.
 Immeasurement
  ◦ People need to be able to gauge their own
    progress and level of contribution for
    themselves.
1.   Do I know what is expected       7.    At work, do my opinions
     of me at work?                         seem to count?
2.   Do I have the equipment          8.    Does the mission or
     and material I need to do              purpose of the company
     my work right?                         make me feel my work is
3.   At work, do I have an                  important?
     opportunity to do what I do      9.    Are my co-workers
     best every day?                        committed to doing
4.   In the last seven days, have           quality work?
     I received recognition or        10.   Do I have a best friend at
     praise for good work?                  work?
5.   Does my supervisor or            11.   In the last six months,
     someone at work seem to                have I talked with
     care about me as a person?             someone about my
6.   Is there someone at work               progress?
     who encourages my                12.   This last year, have I had
     development?                           opportunities at work to
                                            learn and to grow?

 “First, Break All the Rules”
 Marcus Buckingham and Curt Coffman
Maya Angelou

 People will forget
 what you said.
 They will forget
 what you did. They
 will never forget
 how you made
 them feel.
How to Train the
       Brain to be More Positive
   Gratitude
   Exercise
   Reduce Multi-Tasking
   Conscious acts of
    kindness
   Focus on strengths
   Admit mistakes and be
    forgiving
   Reframe
In Conclusion….
   Happiness is a choice.

   Every single business
    outcome is actually
    predicted by our level of
    positivity.

   Optimism drives
    opportunity!

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Happiness is a work ethic - By Gale Mote

  • 1. Happiness is a Work Ethic! Metro North Rotary April 11, 2013
  • 2. Tony Hsieh, CEO, Zappos  “Businesses often forget about the culture, and ultimately, they suffer for it because you cannot deliver good service from unhappy employees!”
  • 4. Zappos Core Values  Deliver WOW Through Service  Embrace and Drive Change  Create Fun and A Little Weirdness  Be Adventurous, Creative, and Open-Minded  Pursue Growth and Learning  Build Open and Honest Relationships With Communication  Build a Positive Team and Family Spirit  Do More With Less  Be Passionate and Determined  Be Humble
  • 5. Happiness Defined  Experience of positive emotions: Pleasure combined with deeper feelings of meaning and purpose. Implies a positive mood in the present and a positive outlook for
  • 6. Benefits of Being Happy at Work  Higher productivity  Fewer workman’s  Produce higher comp claims sales  Lower healthcare  Better leaders $$  Higher  Improve performance communication ratings  Better teamwork  Higher pay  Improved creativity  More job security and innovation  Less absenteeism  Increased  Reduced turnover resilience and adaptability
  • 7. The Happiness Advantage Shawn Achor  Happiness fuels success not vice versa  A brain primed to be positive outperforms a brain that is negative or stressed  Overcome the “tetris effect”  Respect for “mirror neurons”
  • 8. Destructive Manager Habits Marshall Goldsmith, What Got You Here Won’t Get You There  Making destructive comments  Starting with “no,” but,” and “however”  Making excuses  Not listening  Not apologizing  Claiming credit they don’t deserve  Excessive need to win, be right, have the last word, etc.
  • 9. Top 5 Amygdala Triggers in the Workplace 1.Condescension and lack of respect 2.Being treated unfairly 3.Being unappreciated 4.Feeling that you are not being listened to or heard 5.Being held to unrealistic deadlines
  • 10. The Three Signs of a Miserable Job Patrick Lencioni, 2007  Anonymity ◦ People cannot be fulfilled in their work if they are not known.  Irrelevance ◦ Everyone needs to know that their job matters, to someone.  Immeasurement ◦ People need to be able to gauge their own progress and level of contribution for themselves.
  • 11. 1. Do I know what is expected 7. At work, do my opinions of me at work? seem to count? 2. Do I have the equipment 8. Does the mission or and material I need to do purpose of the company my work right? make me feel my work is 3. At work, do I have an important? opportunity to do what I do 9. Are my co-workers best every day? committed to doing 4. In the last seven days, have quality work? I received recognition or 10. Do I have a best friend at praise for good work? work? 5. Does my supervisor or 11. In the last six months, someone at work seem to have I talked with care about me as a person? someone about my 6. Is there someone at work progress? who encourages my 12. This last year, have I had development? opportunities at work to learn and to grow? “First, Break All the Rules” Marcus Buckingham and Curt Coffman
  • 12. Maya Angelou  People will forget what you said. They will forget what you did. They will never forget how you made them feel.
  • 13. How to Train the Brain to be More Positive  Gratitude  Exercise  Reduce Multi-Tasking  Conscious acts of kindness  Focus on strengths  Admit mistakes and be forgiving  Reframe
  • 14. In Conclusion….  Happiness is a choice.  Every single business outcome is actually predicted by our level of positivity.  Optimism drives opportunity!