(C) Etiquette @ Work


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(C) Etiquette @ Work

  1. 1. E TIQUETTE @ Work By Amit Rastogi Dy. Product Mgr A guide to modern business manners for professionals Wings Biotech Ltd.
  2. 2. “ Etiquette means behaving yourself a little better than is absolutely essential.” – Will Cuppy Wings Biotech Ltd.
  3. 3. Purpose of Etiquette @ Work <ul><li>To make others feel at ease and To build rapport. </li></ul><ul><li>Style and grace will boost your competitive edge. </li></ul>Wings Biotech Ltd.
  4. 4. Greetings <ul><li>When meeting someone… </li></ul><ul><ul><li>rise if you are seated. </li></ul></ul><ul><ul><li>smile and extend your hand. </li></ul></ul><ul><ul><li>repeat the other person’s name in your greeting. </li></ul></ul><ul><li>A good handshake is important —it should be firm and held for three-four seconds. </li></ul><ul><li>In the today’s business world it is not necessary to wait for a female to initiate the handshake. Females & males should both be ready to initiate the handshake. </li></ul><ul><li>Make eye contact as you shake hands </li></ul><ul><li>Who introduces who? </li></ul><ul><ul><li>Traditionally, a man is always introduced to a woman. Not necessarily in business. </li></ul></ul><ul><ul><li>Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.” </li></ul></ul><ul><ul><li>A younger person is always introduced to an older person </li></ul></ul><ul><ul><li>It is helpful to include the persons title </li></ul></ul><ul><ul><li>Always state your name. </li></ul></ul>Wings Biotech Ltd.
  5. 5. Wrong Hand Shakes The Pull-In The Two-Handed Shake The Topper The Finger Squeeze The Bone Crusher The Palm Pinch The Limp Fish Right Way Wings Biotech Ltd.
  6. 6. Making Introductions <ul><li>Approach people who are alone or in groups of three or more people </li></ul><ul><li>Always make introductions when possible </li></ul><ul><li>When introducing people, offer a memorable piece of information about each person to spark conversation </li></ul><ul><li>Base business introductions on hierarchy: Introduce a mid-level manager to a senior officer, for example </li></ul>Wings Biotech Ltd.
  7. 7. Business Card Basics <ul><li>Always distribute your card with the typed side up </li></ul><ul><li>Be selective when handing out your card </li></ul><ul><li>Thank those who give you their cards by name </li></ul><ul><li>Keep your own cards carefully </li></ul><ul><li>Jot down information about new contacts on their business cards </li></ul><ul><li>Keep your business cards with you at all times </li></ul>Wings Biotech Ltd.
  8. 8. Navigating Politics <ul><li>What is meant by “politics”? </li></ul><ul><li>Pay attention to political undercurrents </li></ul><ul><li>Know standards of behavior </li></ul><ul><ul><li>Be courteous and treat everyone equally </li></ul></ul><ul><ul><li>Take pride in your work </li></ul></ul><ul><ul><li>Be responsive to coworkers </li></ul></ul>Wings Biotech Ltd.
  9. 9. Sharing Credit <ul><li>Remember you’re part of a team </li></ul><ul><li>Always acknowledge the contributions of others </li></ul><ul><li>Never dismiss all responsibility for failures </li></ul><ul><li>Only promise what you can deliver </li></ul>Wings Biotech Ltd.
  10. 10. Knowing Your Customer <ul><li>What is his or her style? </li></ul><ul><li>What sort of update does he or she prefer? </li></ul><ul><li>What level of communication is necessary? </li></ul>Wings Biotech Ltd.
  11. 11. Conflict Resolution <ul><li>Deal directly with the person before going to your supervisor </li></ul><ul><li>Focus on the facts </li></ul><ul><li>Be receptive to the other person’s story </li></ul>Wings Biotech Ltd.
  12. 12. Conflict Resolution <ul><li>DO: </li></ul><ul><li>Make the first move </li></ul><ul><li>Choose the right time </li></ul><ul><li>Adopt a conciliatory stance </li></ul><ul><li>Take corrective action </li></ul><ul><li>DON’T: </li></ul><ul><li>Jump to conclusions </li></ul><ul><li>Show frustration </li></ul><ul><li>Point fingers </li></ul><ul><li>Criticize </li></ul><ul><li>Take it personally </li></ul>Wings Biotech Ltd.
  13. 13. Meeting Etiquette <ul><li>Be attentive & participative </li></ul><ul><li>Keep your mobile on silence mode don’t send SMS </li></ul><ul><li>Go Prepared with all the data required </li></ul><ul><li>Listen carefully & answer to the point (no beating around the bush) Curb excessive discussion </li></ul><ul><li>Don’t Criticize others for your failure exert responsibility </li></ul><ul><li>Talk Positive to the best of company’s interest </li></ul><ul><li>Note down all the relevant information </li></ul><ul><li>Make eye contact with speakers </li></ul>Wings Biotech Ltd.
  14. 14. Body Language at meeting <ul><li>Do’s </li></ul><ul><li>Make frequent eye contact </li></ul><ul><li>Smile </li></ul><ul><li>Take notes </li></ul><ul><li>Smile </li></ul><ul><li>Nod frequently </li></ul><ul><li>Smile </li></ul><ul><li>Keep you hands out of your pocket </li></ul><ul><li>Don’ts </li></ul><ul><li>Slouch </li></ul><ul><li>Cross you arms </li></ul><ul><li>Tap your feet </li></ul><ul><li>Clear your throat repeatedly </li></ul><ul><li>Bite your lips or nails </li></ul>Wings Biotech Ltd.
  15. 15. Netiquette <ul><li>DON’T: </li></ul><ul><li>Send chain letters or links to questionable websites </li></ul><ul><li>Overuse emoticons ;-) </li></ul><ul><li>WRITE IN ALL CAPS </li></ul><ul><li>Use the “reply all” function carelessly </li></ul><ul><li>Forward e-mail without the author’s approval </li></ul><ul><li>DO: </li></ul><ul><li>Pay attention to grammar and punctuation </li></ul><ul><li>Use proper salutations </li></ul><ul><li>Write specific subject lines </li></ul><ul><li>Respond to e-mail within 24 hours </li></ul><ul><li>Avoid anything you wouldn’t say aloud </li></ul><ul><li>Comply with your company’s e-mail policy </li></ul>Wings Biotech Ltd.
  16. 16. Cell Phone Etiquette <ul><li>Nearly 7 out of 10 Indians say they observe poor cell phone etiquette at least once a day Source: Synovate </li></ul><ul><li>Tips for using cell phones: </li></ul><ul><ul><li>Be aware of ring tones </li></ul></ul><ul><ul><li>Know how to silence your phone </li></ul></ul><ul><ul><li>Keep a distance & no loud talks </li></ul></ul><ul><ul><li>Avoid using on conference calls </li></ul></ul>Wings Biotech Ltd.
  17. 17. Clothing Tips <ul><li>Conservative 2-piece dark suit, navy blue or medium to dark gray. </li></ul><ul><li>Long sleeved blue or white shirt. </li></ul><ul><li>Silk tie complimenting in color or style </li></ul><ul><li>Black dress socks </li></ul><ul><li>Dark polished shoes and matching belt </li></ul><ul><li>Jewelry – No bracelets, earrings or large rings. </li></ul><ul><li>Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt. </li></ul><ul><li>White or light colored long sleeved blouse that is not low cut or sheer. </li></ul><ul><li>Black well polished shoes with 1 to 1½ inch heels. </li></ul><ul><li>Natural tone or sheer black pantyhose. </li></ul><ul><li>Limited conservative jewelry. </li></ul>For Women For Men Wings Biotech Ltd.
  18. 18. Dining Etiquette <ul><li>Napkin on lap before everyone is seated. </li></ul><ul><li>Blowing or stirring soup. </li></ul><ul><li>Eating ice cubes. </li></ul><ul><li>Eating before everyone is served. </li></ul><ul><li>Breaking dinner roll in half rather than tearing a bite-size piece. </li></ul><ul><li>Talking with food in your mouth. </li></ul><ul><li>Chewing with mouth open. </li></ul><ul><li>Eating a larger than bite-size piece of food. </li></ul><ul><li>Blowing your nose at table, Turn your head from the table when you cough or sneeze.. </li></ul><ul><li>Pushing your plate away. </li></ul><ul><li>Stacking dishes. </li></ul>Don'ts Wings Biotech Ltd.
  19. 19. Posture and Elbows <ul><li>Sit straight and try not to lean on the table. </li></ul><ul><li>Keep your elbows off the table and close to the body when you are eating. </li></ul><ul><li>However, when you stop to talk, it is okay to rest your elbows on the table and lean forward. </li></ul>Wings Biotech Ltd.
  20. 20. Interview Etiquette <ul><li>Acknowledge your acceptance. </li></ul><ul><li>Do your homework on the company. </li></ul><ul><li>Prepare your questions. </li></ul><ul><li>Make sure you know how to get to the interview location </li></ul><ul><li>Coordinate your wardrobe and portfolio. </li></ul><ul><li>Look your best. </li></ul><ul><li>Be 10 minutes early. </li></ul>Wings Biotech Ltd.
  21. 21. Any Questions? Thank you. Wings Biotech Ltd.