Presentation given by Ben Ganney to the SWWE branch on 12 March 2019 in Bristol

1. 1
Benefits
Management in
TfL
MAR 2019
Ben Ganney
Professional Lead forValue & Continuous
Improvement
Transport for London

2. 2
Who are we?
BENEFITS MANAGEMENT
• Transport for London (TfL) is the integrated
transport authority responsible for delivering
the Mayor’s strategy and commitments on
transport.
• We run the day-to-day operation of the
Capital’s public transport network and
manage London’s main roads.
• Every day more than 31 million journeys are
made across our network. We do all we can to
keep London moving, working and growing
and to make life better
• 80% of all journeys will be made on
foot, by cycle or using public
transport by 2041.

3. 3
Interesting facts
BENEFITS MANAGEMENT
Interesting Facts
• The proportion of the
underground network in tunnels is
actually only 45%
• Ball point pen caps, coins,
newspapers and bottle tops
preventing doors from closing are
a regular cause of trains being
unable to move
• London’s buses carry around 6.5m
passengers a day – that’s more
than the whole population of
Scotland
• The DLR currently has 45 stations
and 149 vehicles, but it originally
opened with just 15 stations and
11 vehicles
• The shortest escalator is at
Stratford 4.1 metres

4. 4
Why is Benefits &Value important?
BENEFITS & VALUE
• TfL faces unprecedented pressure to continue to deliver value for
money and at the same time improve services within available
resources
• Questions are increasingly being asked by both internal and external
stakeholders in terms of how successful our investments have been
and to what extent they have delivered their strategic step changes
and benefits to transport users and the community of London as a
whole.
• The current political landscape (London Mayor, North/South,
Devolution...) has raised the profile of TfL investments and in
particular value for money (VfM)
• The operating grant from the Department of Transport finished at the
end of the 2017/18 fiscal year so TfL needs to achieve more financial
independence.

5. 5
Key Challenges to effective Benefits Management
BENEFITS MANAGEMENT
• The focus on delivery of the capability rather than the realisation of
benefits
• Can consume considerable time and resources to measure all benefits
at the frequency required;
• Lots of appetite at the beginning (appraisal) but interest declines over
time (evaluation);
• It is more difficult to measure social benefits than financial cashable
savings;
• The length of time required to deliver improvements and then long term
realisation of benefits especially when considering the time to get
business cases approved, 60-100 year assets or 10 year development
plans;
• Ownership and ultimate accountability for measuring benefits;
• Maintaining an effective line of sight from strategy to objectives to
benefits to requirements and procured items in all decisions aligned to
effective change control and impact analysis.

6. 6 6
Pathway Project
Management
Methodology

7. 7
Pathway – Benefits Management
BENEFITS MANAGEMENT
• Pathway is a consistent ‘product’ based
framework designed to support the assured
delivery of theTfL Investment Programme;
• Pathway is aligned with industry best practice
but requires ongoing refinement, in particular
to meetTfL’s new financial realities and the
continued drive to improve our maturity as a
delivery organisation;
• Pathway is part of theTfL Management
System and its use is mandatory for all
projects and programmes atTfL through the
entirety of the lifecycle.
Launched in
2013

8. 8
TfL ‘Pathway’ approach
BENEFITS MANAGEMENT
Benefits Handbook
Provide a high level overview
Answers the ‘What?’ and ‘Why?’
Provides navigation to other
documents
Provides more detailed information
Answers the ‘How?’
Provides reference to other
documents
Provides specific help to assist the
practitioner
Provides examples of what good looks
like
Guidance
Templates
&
Tools
Case Studies
&
Good practice examples
Special
Interest
Groups (SIG)
Learning &
Development
Measures
Dictionary

9. 9
Project Lifecycle
BENEFITS MANAGEMENT

10. 10
Headlines
BENEFITS MANAGEMENT
• A Benefits Management Strategy is not a ‘core’ or ‘mandatory’
Pathway document but every change initiative should have a strategy
for how they’re going to manage benefits
• The scope of the benefits process will vary according to the size
and type of project, programme or delivery portfolio under
consideration and the business area where it is being implemented.
There is however a set of 15 fundamental principles and guidelines
that will apply to all investments – these are contained within the
benefits handbook
• The Sponsor is accountable for benefits realisation, ensuring that the
investment delivers the required outcomes for TfL, its customers and
London.
• During the delivery the sponsor maintains oversight of the project and
retains accountability for the business case ensuring that the business
case remains valid and achievable and that the benefits are realised.

11. 11
Benefits Management –
a lesson in expectations
management,
mediation and
negotiation
11

12. 12
ExampleTfL projects
BENEFITS MANAGEMENT
The Bunhill project in
Islington captures
waste heat from
London Underground
tunnels to help warm
home and cut energy
bills

13. 13
Balancing Benefits for the organisation
BENEFITS MANAGEMENT

14. 14
Evolution - Buses
AEC Routemaster 1956-
2005
Bendy bus 2001-2011 New Routemaster 2012-
Hybrid Electric Hydrogen
BENEFITS MANAGEMENT

15. 15
Balancing Benefits for customers
BENEFITS MANAGEMENT

16. 16
Changing customer expectations
BENEFITS MANAGEMENT
Air
conditioning
(ambience)
• Walkthrough
(security)
• Modern design
• Greater
capacity
• Better facilities
e.g. passenger
information

17. 17
The future of benefits is here now - GIS, merging spatial and
transport planning data
Legible, simple, accessible
analysis across to a diverse
range of overlapping spatial
data sets at the
neighbourhood level for quick
and simple area prioritisation,
area appraisal and spatial
policy analysis.Each hexagon is 350m across

18. 18
Contact details
BENEFITS MANAGEMENT
BenGanney@tfl.gov.uk
Mobile: 07525 220037