The document provides advice for handling different classroom management situations: 1) For a boasting student undermining others, address it privately by explaining how it affects group dynamics and confidence. 2) A disrespectful male student told a female lecturer "women don't teach men," she should assert her authority as the teacher while also addressing cultural differences respectfully. 3) When a student rudely called the lesson "crap," the lecturer should deal with it firmly while still building rapport, perhaps by discussing expectations of respect and how to provide constructive feedback.

1. Classroom Environment & Management

2. You are teaching a language course. The learners are aged 25 - 65 years. Ellen is one of the more mature learners. You sense that the other learners are becoming increasingly irritated by her continual boasting. It is obvious that she is undermining the self-confidence of the less able members of the group. What do you do?

3. May is a Language lecturer. In her class are 30 male students, almost all of whom come from the Middle-East. Very often, May is shown disrespect. One of the boys even told her that, “In my country, women don’t have the right to teach men” What would you do if you were in May’s position?

4. Joanne is giving a Business lecture. Halfway through the class, a student puts up his hand and says, “This is crap!” This is a new class, so Joanne is keen on building rapport and is thus reluctant to appear too harsh. Still, what the student said was rude, uncalled for and must be dealt with. What’s your advice to Joanne? What would you do?

5. Some broad tactics…

6. Be conscious of class Infrastructure and Seating

13. Bored/ Lazy students Least Effective . The teacher attempts to maintain one-way communication with students in the class.

14. Students do not learn from friends More Effective . The teacher tries to develop two-way communication with students in the class.

15. Good outcomes for students and teacher Even More Effective . The teacher maintains two-way communication with students and permits some communication among students on a formal basis

16. Best potential for excellent outcomes: NOISE? Most Effective . The teacher becomes a participant in the group and encourages two-way communication among all members of the group

19. Be sure of your Lesson Plan

20. Conduct Occasional Class Meetings

21. Always Include Stories

22. Use Humour Often

23. Never Neglect the Students’ Self-Esteem

24. To discipline Or Not ? (that is the question)

25. Teach Personal Development spontaneously and informally