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Learn how informal learning and performance support can impact your organization!

Learn how informal learning and performance support can impact your organization!

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  • Performance Support Lab and Seminar 05/15/11 Copyright Conrad Gottfredson, Bob Mosher 2009
  • Performance Support Lab and Seminar 05/15/11 Copyright Conrad Gottfredson, Bob Mosher 2009
  • Examples for bottom triangle Steps – Task steps Deeper Reference – Job aids Practice/Demos – Captivate, RoboHelp, other Sims Training – Skillsoft, etc.
  • 05/15/11 Copyright Conrad Gottfredson, Bob Mosher 2009 Performance Support Lab and Seminar

Transcript

  • 1. Informal Learning: Are we missing a HUGE Opportunity? Bob Mosher Chief Learning & Strategy Evangelist LearningGuide Solutions, US Copyright LearningGuide Solutions 2010
  • 2.
      • How has the learning landscape changed over the past few years here at Vanguard?
    • Learners??
    • Technology??
    • Needs??
    • Our Learning Offerings?
    Copyright LearningGuide Solutions 2010
  • 3. "You can't teach people everything they need to know… The best you can do is position them where they can find what they need to know when they need to know it ." Copyright LearningGuide Solutions 2010
  • 4.
    • Have a dialogue NOT a monologue
    • Introduce to you the fundamental principles and practices of “Informal Learning”.
    • Help you begin the journey of applying them.
    • To inspire you to go back to your organizations and help establish a holistic learning ecosystem which fosters dynamic learning.
    Copyright LearningGuide Solutions 2010
  • 5.
      • What do you think I mean by an “Holistic Learning Ecosystem?”
    Copyright LearningGuide Solutions 2010
  • 6. Copyright LearningGuide Solutions 2010
  • 7.
    • Allison Rossett
      • “ I don’t call it informal learning. I call it Performance Support…”
      • “… Try and get a CFO to PAY for informal learning!”
    © LearningGuide Solutions US, 2010
  • 8.
    • “ The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”
    • - Rethinking the Future by Alvin Toffler
    Copyright LearningGuide Solutions 2010
  • 9.
    • When Learning for the First Time
    • When Wanting to Learn More
    • When Trying to Remember and/or Apply
    • When Things Change
    • When Something Goes Wrong
    Copyright LearningGuide Solutions 2010 Blended Learning? Blended Training! Blended Learning! Application & Maintenance of Knowledge Performance Support Acquisition of Knowledge Formal Instruction
  • 10.
      • Job Aids
      • CoP’s
        • Wiki, Blog, Forums
      • Learning Portal
      • Reference Materials
      • FAQ’s
      • Help Desk
      • SIMS
      • Pod Casts
      • Coaching
      • E-Reference
      • Webinars
      • Recorded Webinars
      • Instant Messenger
    Copyright LearningGuide Solutions 2010
  • 11.
    • Sidekicks
      • Job aids
      • Context sensitive help
      • FAQ’s
      • Coach/mentor
      • Helpdesk
      • Cop’s - Twitter
    Copyright LearningGuide Solutions 2010 Designing for a Complete PS Offering: Planners, Sidekicks, Quick Checks & PS Brokers
    • PS Broker
      • Manages the Experience
    • Planners
      • Reference guides
      • CoP’s – Wiki, Blogs
      • E-Learning
    • Quick Checks
      • Checklists
      • Assessment tools
      • Feedback loop
    Before During After
  • 12. Steps (Sidekicks) Training Objectives Components: Copyright LearningGuide Solutions 2010 Training (First 2 Moments of Need) TEACH Other Resources – E-Learning! Practice/Demos (Planners) Deeper Details (Sidekicks/Planners) Conceptual Practice Deeper Detail Steps Performance Support (Last 3 Moments of Need) DO Training Objectives Conceptual Practice Deeper Detail Steps Moment of Need A Broker!
  • 13. © LearningGuide Solutions US, 2010
  • 14. “ A person who carries a cat by the tail learns something about cats they can learn in no other way….” Mark Twain
  • 15. Self-Directed Learning Instructor Aided Learning Copyright Conrad Gottfredson, Bob Mosher 2009 Instructional Time Peers Support Materials Technology Aided Learning
  • 16.
    • “ The first step in effective change management is understanding what NOT to change”
    • - Peter Senge
    Copyright LearningGuide Solutions 2010
  • 17.
    • Conduct a Learning Asset (LA) Analysis
      • Know your current state – What LA’s currently exist across your enterprise?
      • Group LA’s by the 5 moments of need
      • Rank them by their effectiveness
      • Fill in the gaps and balance your Learning scorecard
    © LearningGuide Solutions US, 2010
  • 18. New More Apply Change Break/fix © LearningGuide Solutions US, 2010 Legend: EL – E-Learning ILT – Instructor-led Training HD – Help Desk CW – Courseware 1 4 2/3 Acquisition of Knowledge Formal Instruction Application & Maintenance of Knowledge Performance Support ILT Learning Asset ILT Learning Asset EL Learning Asset EL Learning Asset ILT Learning Asset ILT Learning Asset ILT Learning Asset CW Learning Asset EL Learning Asset HD Learning Asset HD Learning Asset EL Learning Asset PS Learning Asset PS Learning Asset PS Learning Asset EL Learning Asset ILT Learning Asset
  • 19. Copyright LearningGuide Solutions 2010
  • 20.
    • “ A ship in a harbor is safe, but that’s not what ships are built for…”
    Copyright LearningGuide Solutions 2010
  • 21.
    • Thank you for participating!!
    • Please contact me!
    • [email_address]
    • I can make suggestions on how you can get started with
    • Performance Support
    Copyright LearningGuide Solutions 2010