Learning 2012 Webinar Series:  “How PS Changes a Learning Organization"        Dr. Conrad Gottfredson                     ...
 How PS Changes a Learning Organization – TODAY!!  (Recorded!!) Success Stories: Examples from those who are making it  ...
EPSS 1.0                  2.0    Embedded Performer Support Solution3
   An “Embedded Performer Support        Solution” provides intuitive, tailored aid to a        person at his or her mome...
Aligned      to deliver ROI and specific business benefit    Embedded      in the workflow and readily available at the mo...
   Which of the following roles can be found in    your learning organization?     CLO – Chief Learning Officer     Tra...
   How do you feel these roles change or are    impacted by the introducing EPSS into your    training offerings?       ...
   Instructional Design approach and EPSS    Engagement Methodology   Classroom and the Trainer’s Role   Instructional ...
EPSS Project Engagement Model                       1. Analyze Organizational Impact (Performance Gap Analysis, Business v...
Copyright Conrad Gottfredson, Bob Mosher 2012
Copyright Conrad Gottfredson, Bob Mosher 2012
Process                                                                          Identified through                       ...
   What is its “new” role in the         Classroom when considering a         “5 Moments of Need” approach and         ad...
   They have to believe that the “support ecosystem” works!         (tools and culture)        Expectation setting Befor...
Instructor Aided Learning                                                                                         Self-Dir...
What are the “ideal” characteristics of a PS Developer/Designer?       Copyright Conrad Gottfredson, Bob Mosher 2012
 A Strong ID Background An Open Mind – They need to demonstrate that they can look at  design differently. A Technology...
Learning Experience and  Instructional Design              Performance (LEaP) DesignThe systematic design of learning     ...
Before the Event             During the Event               After the Event               Prepare for                     ...
20
that’s a sure win and can prove the process – “Don’t Boil the       Pick a Project                         Ocean!!”     Ch...
• Attend a “Team-based Virtual Workshop” on  Building Your Own Embedded Performance  Support Solution – Q2, 2012 – Email i...
b.mosher@ontuitive.com     cgottfredson@ontuitive.com   See you next month!     Success Stories: Examples from those    ...
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How Does Performance Support Change a Learning Organization

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How Does Performance Support Change a Learning Organization

  1. 1. Learning 2012 Webinar Series: “How PS Changes a Learning Organization" Dr. Conrad Gottfredson Bob Mosher Chief Learning Strategist Chief Learning &Strategy Evangelist Ontuitive, US Ontuitive, USc.gottfredson@ontuitive.com b.mosher@ontuitive.com Copyright Conrad Gottfredson, Bob Mosher 2012
  2. 2.  How PS Changes a Learning Organization – TODAY!! (Recorded!!) Success Stories: Examples from those who are making it WORD! – Feb. 29th, 1-2 PM EST Picking the RIGHT first Project – Mar, 2012 MSupport: The REAL Mobile Learning – Apr, 2012 Measuring the Business Impact of Performance Support – May, 2012 Multi Channel Publishing/ Single Source Authoring: Authoring Once Outputting to Many – June, 2012 Is the ADDIE model dead when designing Performance Support – Sept,20122 Copyright Conrad Gottfredson, Bob Mosher 2012
  3. 3. EPSS 1.0 2.0 Embedded Performer Support Solution3
  4. 4.  An “Embedded Performer Support Solution” provides intuitive, tailored aid to a person at his or her moment of need to ensure the most effective performance.”4
  5. 5. Aligned to deliver ROI and specific business benefit Embedded in the workflow and readily available at the moment of apply. According to specific roles and varying access needs (role and Contextual circumstance) Only what’s needed in the form needed to effectively perform Just enough inside the business process with formal learning to compliment and extend current learning Integrated investments Trusted and current in every place. Scalable to all audiences and for the lifecycle of the outcome5 Copyright Conrad Gottfredson, Bob Mosher 2012
  6. 6.  Which of the following roles can be found in your learning organization?  CLO – Chief Learning Officer  Training Manager  Trainers  Instructional Designers  E-Learning Developers  Other Copyright Conrad Gottfredson, Bob Mosher 2012
  7. 7.  How do you feel these roles change or are impacted by the introducing EPSS into your training offerings?  CLO – Chief Learning Officer  Training Manager  Trainers  Instructional Designers  E-Learning Developers  Other Copyright Conrad Gottfredson, Bob Mosher 2012
  8. 8.  Instructional Design approach and EPSS Engagement Methodology Classroom and the Trainer’s Role Instructional Designer’s Role Copyright Conrad Gottfredson, Bob Mosher 2012
  9. 9. EPSS Project Engagement Model 1. Analyze Organizational Impact (Performance Gap Analysis, Business valueInitiate the project alignment, change impact Analysis) 2. Initiate the project plan (change leadership/management planning, stakeholder/governance analysis, ) 1. Map the workflow (Rapid Task Analysis, Audience Analysis, Process Analysis)Scope and proof the 2. Define the Pyramid (Learning & Reference Asset Analysis) 3. Determine key contexts (Access analysis) Project 4. Establish a LEaP Blueprint (CSA,5 decisions, Deliverables Analysis) 5. Proof the Project (Incorporate fundamental principles of PS Design) 1. Set a detailed project plan Produce the 2. Prototype and Assess Solution 3. Author collaboratively within structure 4. Conduct milestone checks 1. Rollout the Solution (following the change management plan) Implement the 2. Train to independence (Ramp-up/Ramp-down) SolutionMeasure & Optimize 1. Monitor with metrics 2. CroudSource for maintenance and enrichment the Solution Copyright Conrad Gottfredson, Bob Mosher 2012
  10. 10. Copyright Conrad Gottfredson, Bob Mosher 2012
  11. 11. Copyright Conrad Gottfredson, Bob Mosher 2012
  12. 12. Process Identified through Steps (quick/ Rapid Task detailed) Analysis (RTA) ConceptsBrokering these Reference Resources (Documents, Policies, JobLearning assets need Aids, FAQs, Tools, Data, Cato be identified & tegory Search.) Learning Resourcesbrokered (Simulations, Learning Bursts, eLearning Topics, Quickappropriately based Checks)on the task they are Human Resourcessupporting (Wikis, Blogs, Chat, Social Networks) Copyright Conrad Gottfredson, Bob Mosher 2012
  13. 13.  What is its “new” role in the Classroom when considering a “5 Moments of Need” approach and adding PS to your offerings?13 Copyright Conrad Gottfredson, Bob Mosher 2012
  14. 14.  They have to believe that the “support ecosystem” works! (tools and culture)  Expectation setting Before and EARLY in class  Emails and Prework  Scripted setup as part of orientation to class  Provide a Support Framework in class that’s is posted, taught and modeled in class  Post Pyramid/framework – (steps, deeper reference, Related Resources, Peers/TL)  Teach effective coaching skills (Post this)  Activities support the model moving from guided to unguided  Support Materials that match the need/context  Cognitive Apprenticeship  Effective guiding questions  Rampup and Rampdown methodology14 Copyright Conrad Gottfredson, Bob Mosher 2012
  15. 15. Instructor Aided Learning Self-Directed Learning EPSS Informal Deliverables Learning Support Material Peers Instructional Time Copyright Conrad Gottfredson, Bob Mosher 2012
  16. 16. What are the “ideal” characteristics of a PS Developer/Designer? Copyright Conrad Gottfredson, Bob Mosher 2012
  17. 17.  A Strong ID Background An Open Mind – They need to demonstrate that they can look at design differently. A Technology Background - specifically around XML. We use XML a lot in our PS software because of the design issues, resuse, and maintenance involved in PS work - as well as multiple modality/output issues Consulting/Communication Skills - PS is new for many so they will have to play a coaching and consulting role with your customer as they educate and guide them through this new discipline. Strong Project Management Skills - Since they will be working with more stakeholders then these ID"s are typically used to because of the reuse issue and implementation AFTER the training, being a good PM is key. Copyright Conrad Gottfredson, Bob Mosher 2012
  18. 18. Learning Experience and Instructional Design Performance (LEaP) DesignThe systematic design of learning The systematic design of learning events experiences that may include multiple learning events and the support infrastructure to sustain effective performance 18
  19. 19. Before the Event During the Event After the Event Prepare for Support eLearning transfer (or bypass) learning during & Coaching Blogs events after lrng events PerfPrescriptive Support Assmt Problem-Based Learning Authentic job situations Collaborative learning Perf On the job resourcesSupport Vodcasts Performance-based assmt Team Activities Performance Support Reinforcement 19
  20. 20. 20
  21. 21. that’s a sure win and can prove the process – “Don’t Boil the Pick a Project Ocean!!” Choose Software that brokers, publishes, maintains and scales. Proof the Concept to show what it can be and do. Seeing is believing!!! Get a Budget so you can see it through. Commitment follows dollars Check your to optimize development of true blended learning. The Methodology pyramid’s the game changer. Shift Ownership and governance to the lines of business.21 Copyright Conrad Gottfredson, Bob Mosher 2012
  22. 22. • Attend a “Team-based Virtual Workshop” on Building Your Own Embedded Performance Support Solution – Q2, 2012 – Email if interested• Join the PS blog and contribute a comment Send us an email and we’ll send you and invitation• Follow-up with us regarding any specific project help you may need Copyright Conrad Gottfredson, Bob Mosher 2012
  23. 23. b.mosher@ontuitive.com cgottfredson@ontuitive.com See you next month!  Success Stories: Examples from those who are making it WORK! ▪ Feb 29th, 1-2 PM EST 23 Copyright Conrad Gottfredson, Bob Mosher 2012

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