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M-Support: <br />The Other m-Learning!<br />Bob Mosher<br />Chief Learning & Strategy Evangelist<br />LearningGuide Soluti...
My Goals for Today:<br />Broaden, or possibly even realign, your view of “M-Learning”.<br />Position “Blended Learning” in...
Level Setting:<br />Why mobile and why now?<br />What are your favorite mobile sites or tools?<br />3<br />© LearningGuide...
4<br />Seymour Papert, MIT<br />"You can't teach people everything they need to know…<br />The best you can do is position...
Informal Learning: “What’s in a name?”<br />Allison Rossett<br />“I don’t call it informal learning.  I call it Performanc...
Wikipedia’s Definition:<br />“Learning that happens across locations, or that takes advantage of learning opportunities of...
Acquisition of <br />Knowledge<br />Formal Instruction<br />Application & <br />Maintenance of Knowledge<br />Performance ...
Objective 2: Do we understand those whom we serve?<br />Copyright TRCLARK 2009<br />8<br />© LearningGuide Solutions US, 2...
Knowledge Retention: The Difference Between Mastery and Competency<br />Competency<br />(On-the-Job – Performance Support)...
Designing for a Complete Offering:<br />Sidekicks, Planners, Quick Checks<br />Where Does Mobile Play?<br />Before<br />Du...
Context sensitive help
FAQ’s
Coach/mentor
Helpdesk
Cop’s - Twitter</li></ul>Planners<br /><ul><li>Reference guides
CoP’s – Wiki, Blogs
M-Learning</li></ul>QuickChecks<br /><ul><li>Checklists
Assessment tools
Feedback loop</li></ul>10<br />© LearningGuide Solutions US, 2011<br />
Training<br />(First 2Moments of Need)TEACH<br />Conceptual Practice<br />Deeper Detail<br />Steps<br />    Moment of Need...
What does “Mobile” look like?<br />- Judy Brown (2010)<br />© LearningGuide Solutions US, 2011<br />
Principles of Effective “Moment of Need” Design:<br />Contextual within the workflow<br />Form Factor meets the need of th...
Question 2:<br />What are the biggest challenges learning organizations face today?<br />14<br />© LearningGuide Solutions...
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M support mosher- 0511

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Bob Mosher's presentation on mLearning and Performance Support from ASTD ICE

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M support mosher- 0511

  1. 1. M-Support: <br />The Other m-Learning!<br />Bob Mosher<br />Chief Learning & Strategy Evangelist<br />LearningGuide Solutions, US<br />b.mosher@learningguide.us<br />Tweet: bmosh, fivemoments<br />© LearningGuide Solutions US, 2011<br />
  2. 2. My Goals for Today:<br />Broaden, or possibly even realign, your view of “M-Learning”.<br />Position “Blended Learning” in a different light.<br />Give you resources to take this beyond the conference. – www.thefivemoments.com<br />Have a dialogue NOT a monologue.<br />2<br />Copyright LearningGuide Solutions 2010<br />
  3. 3. Level Setting:<br />Why mobile and why now?<br />What are your favorite mobile sites or tools?<br />3<br />© LearningGuide Solutions US, 2011<br />
  4. 4. 4<br />Seymour Papert, MIT<br />"You can't teach people everything they need to know…<br />The best you can do is position them where they can find what they need to know when they need to know it."<br />Copyright LearningGuide Solutions 2011<br />
  5. 5. Informal Learning: “What’s in a name?”<br />Allison Rossett<br />“I don’t call it informal learning. I call it Performance Support…”<br />“…Try and get a CFO to PAY for informal learning!”<br />5<br />Copyright LearningGuide Solutions 2011<br />
  6. 6. Wikipedia’s Definition:<br />“Learning that happens across locations, or that takes advantage of learning opportunities offered by portable devices”<br />Copyright LearningGuide Solutions 2010<br />6<br />
  7. 7. Acquisition of <br />Knowledge<br />Formal Instruction<br />Application & <br />Maintenance of Knowledge<br />Performance Support<br />Question/ Objective 1: Are we addressing ALL learning needs?<br />The Five Moments of Need:<br />BlendedLearning?<br />BlendedTraining!<br />BlendedLearning!<br />When Learning for the First Time<br />When Wanting to Learn More<br />When Trying to Remember and/or Apply<br />When Things Change<br />When Something Goes Wrong<br />- Dr. Conrad Gottfredson - BYU<br />7<br />© LearningGuide Solutions US, 2011<br />
  8. 8. Objective 2: Do we understand those whom we serve?<br />Copyright TRCLARK 2009<br />8<br />© LearningGuide Solutions US, 2011<br />
  9. 9. Knowledge Retention: The Difference Between Mastery and Competency<br />Competency<br />(On-the-Job – Performance Support)<br />Mastery<br />(Training Event/<br />E-Learning)<br />100%<br />What best <br />enables this?<br />80%<br />58%<br />60%<br />33%<br />40%<br />20%<br />0%<br />3 weeks<br />48<br />Hrs.<br />30<br />Min.<br />Time after course completion<br />9<br />Source: Research Institute of America<br />© LearningGuide Solutions US, 2011<br />
  10. 10. Designing for a Complete Offering:<br />Sidekicks, Planners, Quick Checks<br />Where Does Mobile Play?<br />Before<br />During<br />After<br />Sidekicks<br /><ul><li>Job aids
  11. 11. Context sensitive help
  12. 12. FAQ’s
  13. 13. Coach/mentor
  14. 14. Helpdesk
  15. 15. Cop’s - Twitter</li></ul>Planners<br /><ul><li>Reference guides
  16. 16. CoP’s – Wiki, Blogs
  17. 17. M-Learning</li></ul>QuickChecks<br /><ul><li>Checklists
  18. 18. Assessment tools
  19. 19. Feedback loop</li></ul>10<br />© LearningGuide Solutions US, 2011<br />
  20. 20. Training<br />(First 2Moments of Need)TEACH<br />Conceptual Practice<br />Deeper Detail<br />Steps<br /> Moment of Need<br />Performance<br />Support<br />(Last 3Moments ofNeed)DO<br />Deeper Details (Sidekicks/Planners)<br />Practice/Demos (Planners)<br />Other Resources – E-Learning & CoP’s<br />Formal Training vs. Targeted Performance Support<br />Components:<br />Training Objectives<br />A PS Broker!<br />Steps (Sidekicks)<br />11<br />Copyright LearningGuide Solutions 2011<br />
  21. 21. What does “Mobile” look like?<br />- Judy Brown (2010)<br />© LearningGuide Solutions US, 2011<br />
  22. 22. Principles of Effective “Moment of Need” Design:<br />Contextual within the workflow<br />Form Factor meets the need of the learner<br />Visually decodes learning and recall<br />Supports the ENTIRE learning process beginning in formal instruction<br />NOT JIT – JET – “Just Enough Training”<br />13<br />Copyright LearningGuide Solutions 2011<br />
  23. 23. Question 2:<br />What are the biggest challenges learning organizations face today?<br />14<br />© LearningGuide Solutions US, 2011<br />
  24. 24. Why we should look at “Reusable Learning Objects”... AGAIN!!! <br />Time<br />Maintenance<br />Consistent Learning Experience<br />Needing fewer tools<br />Supporting learners across the “5 moments of need” based on the appropriate type of output<br />© LearningGuide Solutions US, 2011<br />
  25. 25. Then and Now:<br />“e-Learning<br />One”<br />“Modality<br />One”<br />“Modality<br />Two”<br />“Learning<br />Object”<br />“Learning<br />Object”<br />“e-Learning<br />Two”<br />“e-Learning<br />Three”<br />“Modality<br />Three”<br />16<br />© LearningGuide Solutions US, 2011<br />
  26. 26. Why is “Single-Source Authoring” FINALLY working? <br />Tools (Who remembers Word Perfect??)<br />XML (Extensible Markup Language)<br />Our design models have matured<br />Our learning needs have matured<br />We’ve learned that “Reusable” works across form factors and not just in other e-Learning tutorials<br />© LearningGuide Solutions US, 2011<br />
  27. 27. Herman Miller: A Case Study<br />Business Drivers:<br />Low usage and ROI of WBT and help desk staffing concerns<br />Simultaneous product launches and requests for ‘on demand’ learning/ information to keep the users current<br />Duplicate content and economic pressures<br />Product - Competencies<br />© LearningGuide Solutions US, 2011<br />
  28. 28. Herman Miller: Single Source Solutions – Mastery – Moments 1-2<br />User Guide and Course Material<br />E-Learning for review or new hires<br />© LearningGuide Solutions US, 2011<br />
  29. 29. Herman Miller: Single Source Solutions – Competency – Moments 3-5<br />Mobile Support Tool<br />Electronic Performance Support Tool<br />© LearningGuide Solutions US, 2011<br />
  30. 30. US Marines: Proof of Concept<br />Business Drivers:<br />Poor retention rate over time<br />Highly dynamic content<br />Real time context is key<br />Highly mobile workforce<br />
  31. 31. Final Perspective…<br />“A ship in a harbor is safe, but that’s not what ships are built for…”<br />22<br />Copyright LearningGuide Solutions 2011<br />
  32. 32. What next?<br /> Thank you for participating!!<br />www.thefivemoments.com<br />Join the PS Community<br />Copies of the slides<br />See other examples<br />Help you get started…<br />Let’s Tweet! - bmosh<br />23<br />Copyright LearningGuide Solutions 2011<br />

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