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Meeting the Needs of a Rapidly Changing Workforce: the Learning Organization of the 21st Century

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Automation will change the nature of jobs and the training needs of our workforce will change along with them. Technology hasn't just defined how we consume information, it's changing how we learn. It's time to rethink learning at your company starting with re-examining how learning can happen with new attitudes, tools, & technologies..

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Meeting the Needs of a Rapidly Changing Workforce: the Learning Organization of the 21st Century

  1. 1. Building the Learning Organization of Tomorrow Workplace that meets the needs of today’s fast changing market Informal Learning Accessible Resources Just in Time Learning Development Plans Mentoring & Peer Support Real time feedback Culture of “Know How” Download the slide version to view the notes to the slides Learner Generated Content
  2. 2. 2 The robots (and automation) are coming… Good news is they can’t replace: • Decision making requiring emotional intelligence or empathy • Work that requires creativity and ability to think on the fly “For workers to win the race… they will have to acquire creative & social skills.”
  3. 3. Let’s do a little time travel…. Former limitations of digital & mobile are disappearing How has technology changed how we take in information & share it with others? 3 1995 2003 2007 2015 > 2015
  4. 4. 4 Evolve, adapt, change…
  5. 5. The simple equation Learning Culture Learning Environment Lifelong Learners Workplace & Employees Needed Today 5 Can handle rapid change Proactively able to handle a quickly changing market
  6. 6. The simple equation Learning culture Learning environment Lifelong learners Workplace & Employees Needed Today 6 Can handle rapid change Proactively able to handle a quickly changing market
  7. 7. What can we do to build a rich learning culture? Make job roles clear and organizational structure transparent so people will know whom to turn to for process, info, knowledge 7 Support informal work integrated learning Reinforce message that everyone is both a potential teacher & student (managers & peers alike) Leaders from the top model lifelong learning and providing and accepting real-time feedback Facilitate better learning interactions Help staff identify buddies or mentors Learning Culture Is NOW!
  8. 8. Learning Paradigm Shift: Informal Learning I’m informal learning 8 I’m formal training Location based Materials based Static online courses Includes situations where the process, location, purpose and content are all determined by the learner and may not even be aware that instruction has occurred Easy access to resources Hands on Learner driven On the job
  9. 9. Learning Spectrum If you’re looking for examples between the formal & informal: Formal Informal Certification programs Credit classes, F2F, web-based Mentoring & coaching programs. Planned on-the- job training Training curriculum self selected Self-initiated experiences using resources available Situational learning from new assignments & experiences Unanticipated experiences & encounters that result in incidental learning From Stern & Sommerlad Research 50-90% of learning in the workplace happens here But this learning cannot happen without some formal elements in place. 9 Make content & tools easer & faster to access for on the spot learning/mentoring!
  10. 10. The simple equation Learning culture Learning environment Lifelong learners Workplace & Employees Needed Today 10 Can handle rapid change Proactively able to handle a quickly changing market
  11. 11. Learning Technologies for a Robust Learning Organization Typical Technologies Electronic docs (.pdf, doc.) Document repositories Podcasts Databases Online courses Images Simulations Videos Don’t forget… we need an intranet with Search Engine Optimization that blows away our expectations & robust content management Mobile capabilities Enabled! Collaborative Technologies Blogs Wikis (Online Collaboration) Virtual Classrooms/Meeting Space Discussion boards (searchable) User Generated Video/Audio User Generated Screen Capture Social networking Social Bookmarking Are you encouraging your people to use these technologies? 11
  12. 12. The simple equation Learning culture Learning environment Lifelong learners Workplace & Employees Needed Today 12 Can handle rapid change Proactively able to handle a quickly changing market
  13. 13. 13 Lame! My desk smells funny This environment was NOT built to grow as many lifelong learners as possible
  14. 14. Permission Things we need to be the best lifelong learners A plan (IDP) Support Mentoring Environment Online & in person that allows us to search for answers & ask questions of our peers & leaders 14
  15. 15. Jane as a lifelong learner 15
  16. 16. Evaluating our learning culture & environment - questions – Is it okay to ask questions? – Is it easy to get the information I need to do my job? – Am I given support to learn procedures and skills needed to do my job? – Am I pointed to others who can help me understand the environment & job better? – Do I have an open space for collaboration of ideas? – Am I given permission to share these ideas? 16
  17. 17. 17 Help employees develop independent research skills The road we travel Foster collaborative working skills & the proliferation of ideas Be prepared to assume new learner/mentor roles Give employees the connective technology they need Encourage & nurture lifelong learning attitudes Our Learning Organization Make content & tools for learning easily accessible. Stop making it too hard to find!!!!
  18. 18. Share more with me & connect 18 • @nlkilkenny on Twitter – https://twitter.com/nlkilkenny • Blog: Design for Learning – http://nkilkenny.wordpress.com/

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