Learning 2006


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Presentation done by Alfred Remmits CEO of LearningGuide about learning, information overload, knowledge application, electonic support systems and learning trends

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  • Learning 2006

    1. 1. Learning2006 Alfred Remmits: CEO LearningGuide
    2. 2. Agenda <ul><li>Introductions </li></ul><ul><li>Information overload! </li></ul><ul><li>How do our employees really learn? </li></ul><ul><li>Immediacy and Relevance </li></ul><ul><li>Examples </li></ul><ul><li>Conclusions and Q&A </li></ul>
    3. 3. Information Overload!
    4. 4. Gartner reports in July 2006 2006, Gartner Through 2010, enterprises that fail to help people absorb and integrate new information flows, group dynamics and work styles will undercut by half the anticipated value of their workplace investments (0.7 probability)
    5. 5. Question: What percentage of knowledge that you need to do your job is stored on your own mind?
    6. 6. What percentage of the knowledge you need to do your job is stored in your own mind? 1986: 75% 1997: 15-20% 2006: estimated 8 -10% Robert Kelley, Carnegie-Mellon University What do we really need to know to do our jobs? Robert Kelley’s longitudinal study with knowledge workers
    7. 7. <ul><li>American industries annually spend more than $100 billion on training …not more than 10% of this expenditure actually results in transfer of the learning to the job. Baldwin & Ford, 1988, reconfirmed by Ford & Weissbein, 1997 </li></ul>
    8. 8. Trends 2006 Elliott Masie <ul><li>Fingertip Knowledge: The rising use of Google, Yahoo and Corporate Search Engines by learners. This evolves the possibilities for Performance Support. </li></ul><ul><li>Podcasting and Informal Learning: Our learners want short, focused, media-based “chunks” of content. They also want to leverage social networking and other forms of informal learning. Our challenge will include the application of sound instructional design to environments that are significantly less “command and control” in nature. </li></ul><ul><li>3. Context: In the age of abundance, learners have easy access to loads of content. It is more difficult for learners to access &quot;Context&quot;, the stories, best (and worst) practices and organizational realities. </li></ul><ul><ul><li>Personalization Emerging models for allowing the learner to perceive (and predict) an efficiency of getting to the &quot;just right&quot; content. </li></ul></ul><ul><ul><li>Granularization Emerging models for helping the learner gain access to smaller and more targeted sets of content. </li></ul></ul>
    9. 9. Market Growth 2006 - 2011 Source: Ambient 2006
    10. 10. How do our employees really learn?
    11. 11. Informal learning and EPSS How do we learn? Source: Atos KPMG Consulting Experiencing On the job 45% Networking 30% Mentoring & coaching 3% Special Assignments 2% Workshops 10% Training programs 8% Manuals & instructions 2%
    12. 12. Informal learning and EPSS How do we learn? Source: Atos KPMG Consulting Informal Learning = 80 % Formal Learning = 20 %
    13. 13. Informal learning and EPSS The learning impact Number of respondents 909 40 %
    14. 14. Knowledge Retention From Classroom Training 100% 80% 60% 40% 20% 0% 30 Min. 58% 33% 48 Hrs. Time after course completion 3 weeks Source: Research Institute of America
    15. 15. Let’s look at learning: € ‘s <ul><li>Formal Learning </li></ul><ul><li>Training </li></ul><ul><li>Formal education </li></ul><ul><li>Publications </li></ul><ul><li>Informal Learning </li></ul><ul><li>Day-today, on-job </li></ul><ul><li>Co-workers </li></ul><ul><li>Mentor & coaches </li></ul>Informal Learning – the other 80% by Jay Cross, Internet Time Group www.internettime.com
    16. 16. Immediacy and Relevance
    17. 17. <ul><li>When Learning for the First Time </li></ul><ul><li>When Wanting to Learn More </li></ul><ul><li>When Trying to Remember </li></ul><ul><li>When Things Change </li></ul><ul><li>When Something Goes Wrong </li></ul>Bob Mosher and Conrad Gottfredson
    18. 18. Knowledge model Teacher Learner Performance Training Helpdesk Classroom E-learning Formal Learning Informal Learning One to many One to few On-the-job Support
    19. 19. Knowledge Acquisition Teacher Learner Performance Training Formal Learning Informal Learning CONTENT BASED
    20. 20. Knowledge Application Teacher Learner Performance Training Helpdesk Classroom E-learning Formal Learning Informal Learning One to many One to few On-the-job Support CONTEXT BASED
    21. 21. We Need to Support the TOTAL Learner... Initial continued Remedial Upgrade Transferred Source: Bob Mosher, Microsoft Learning Acquisition of Knowledge Instructor centric Classroom centric Application of Knowledge Mentor/Coach Centric Real-World/ Solution Centric
    22. 22. Just in Time Just Isn’t Enough Degree of Embedded Learning Immediacy of Support Immediate Highly Delayed Embedded in Workflow Removed from Workflow Bob Mosher & Conrad Godfrettson
    23. 23. Electronic Performance Support Systems / Process Embedded Learning Systems
    24. 24. The concept of LearningGuide What are the needs of the modern employee? <ul><li>The needs: </li></ul><ul><li>Learning based on examples </li></ul><ul><li>Quick on-the-job learning </li></ul><ul><ul><li>I’m stuck </li></ul></ul><ul><ul><li>I’m not sure </li></ul></ul><ul><ul><li>I forgot </li></ul></ul><ul><li>Deeper instructions </li></ul><ul><ul><li>Right context </li></ul></ul><ul><li>Work instructions, hints and tips </li></ul><ul><li>Exercises </li></ul><ul><ul><li>The LearningGuide concept: </li></ul></ul><ul><ul><li>Just in time </li></ul></ul><ul><ul><li>Easy to find </li></ul></ul><ul><ul><li>Quickly find solutions to queries </li></ul></ul><ul><ul><li>Quick reference </li></ul></ul><ul><ul><li>Deeper reference </li></ul></ul><ul><ul><li>Work instructions, hints and tips </li></ul></ul><ul><ul><li>Exercises </li></ul></ul><ul><ul><li>Recognizable context based </li></ul></ul><ul><ul><li>Short and to the point </li></ul></ul><ul><ul><li>Easy to update </li></ul></ul>
    25. 25. Sample Client List SCRO
    26. 26. DEMO
    27. 27. Conclusions and Q&A
    28. 28. The value proposition for the customer <ul><li>Job-role and Task-based support at the desktop </li></ul><ul><li>Combination of formal and informal learning </li></ul><ul><li>Not only standard office, but also other company specific software, company policies and procedures </li></ul><ul><li>Possibility to create your own content internally and maintain, update and enhance the content </li></ul>
    29. 29. Trainer/ Specialist / Information Worker Performance Training Electronic Performance Support Helpdesk Class-room E-learning Formal learning Informal learning New technology Existing technology All learning formats LearningGuide Manager CHM Scorm HTML PDF
    30. 30. LearningGuide Library <ul><li>MS Office, Visio, Project </li></ul><ul><li>SharePoint, Lotus Notes </li></ul><ul><li>Siebel, BAAN, SAP, Navision </li></ul><ul><li>FileNet Imandra, Documentum, </li></ul><ul><li>Hummingbird </li></ul><ul><li>Business Objects, Cognos </li></ul><ul><li>Voice over IP </li></ul><ul><li>ISO, NEN 1010 </li></ul><ul><li>Marketing, HR, financial </li></ul><ul><li>Customized content </li></ul>
    31. 31. LearningGuide Content Library Service Providers LearningGuide Partners Independent authors LearningGuide Manager Customer Customer Customer LearningGuide Content library with sharable LearningGuide objects LearningGuide Customer Customer Customer LearningGuide Partners
    32. 32. The concept of LearningGuide Integration with helpdesk