1. Kristy L. Smith
1128 Lora Smith Road, Newnan, GA 30265
Phone: 404-615-4505
E-mail: kristysmith686@gmail.com
Objectives
 To obtain challenging position that utilize my personal and educational experience in the
medical field.
Education
Associate of Arts (October 2010)
Healthcare in Administration
Bachelor of Science (January 2015)
Healthcare Management
Experience
Account Manager (May 2013 –Present)
Independent Dealers Advantage (780 Buford Hwy, Building C-100, Suwanee, GA 30024)
 Manage 300-400 auto loans daily
 Provide customer service and manage problem solving with resolving delinquent
auto loans accounts
 Verify insurance policies with customer auto loans
 Provide payment arrangements and collect balance on customer auto loans
 Manage skip tracing tools with customer auto loans
 Manage AMS 2000 software systems
 Data entry with customer auto loans
 Verify employment and personal information daily with customer auto loans
 Sending reminder payment letters on customer auto loan
Customer Service Associate (November 2012 –May 2013)
Bath and Body Works (104 Northlake Mall, Atlanta, GA 30345)
 Supports a customer-centric culture, where the full energy and activity of store team
are focused on delivering highly satisfying customer service experiences

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 Builds customer loyalty by converting customer relationship marketing and customer
capture
 Maintains awareness of all sales, promotions and applicable ringing procedures
 Displays general product knowledge of all categories
 Understands and adheres to brands standards
 Maintains and awareness of loss prevention by fostering a culture of honesty and
connecting the link between customer service and shrink
Pre-Legal Collection Representative (March 2012 –November 2012)
The Law Offices of Carmen V. Porreca (4901 Olde Towne Pkwy, Marietta, GA 30068)
 File suits for delinquent pre-legal accounts, managed healthcare medical accounts in
compliance with FCRA, FDCPA and HIPPA policies and procedures
 Monitoring payment arrangements
 Negotiating settlement arrangements
 Utilize collection software and Intelec dialer system
 Verify employment through work number, human resources, etc.
 Resolve debtor’s disputes
 Calling and sending demand letters
 Sending payment reminder notices
 Accurately update and document all activities performed on pre-legal accounts
 Effectively working pre-legal accounts
 Provide payment options on pre-legal accounts
 Insurance verification
Collector (November 2011 –March 2012)
Quest Group LLC (2002 Summit Boulevard, Suite 850, Atlanta, GA 30319)
 Collections with finance auto loans
 Managed accounts and setup payments plans
 Provides customer service support with finance
 Worked job assignments for finance auto loans
 Data Entry and verify personal information on auto loans
Front End Collection Supervisor/ Team Lead Collector(September 2008 –November 2011)
Navigator Holding LLC (3225 Cumberland Boulevard SE , #300, Atlanta, GA 30339)
 Supervised and managed a team of 10+customer service collectors that managed
auto finance loans
 Performed monthly monitors on agents
 Build and managed all dialer jobs/functions
 Maintained production reporting
 Handled escalated calls
 Handled customer correspondence
 Managed repossession process/ Pass-Time GPS devices process and systems
 Customer services training
 Managed customer service coaching tools

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 Managed collectors payroll timesheets
 Dialer administrator (Blaze/Avaya Predictive Dialing System)
Patient Services Manager (May 2008 –August 2008)
Physiotherapy Associates (495 Winn Way, Suite 250, Decatur, GA 30030)
 Supporting the delivery of personal medical services to patients and ensuring high
level of interpersonal
 Verify patient’s insurance/benefits, discharges
 Administration of front office activities, medical billing
 Data entry, check in/out patients, medical records, insurance information
 Collect copays, coinsurances and deductibles for payer contracts
 Ensure that billing for all services is accurate, timely and fully documented
 Daily bank deposits for front office, balance daily closing of date for office
Patient Services Coordinator (September 2007 –May 2008)
Physiotherapy Associates (9050 Peridot Parkway, Stockbridge, GA 30281)
 Responsible for administrative and front office duties
 Obtain patient, billing and insurance information is accurate, timely and fully
documented
 Ensure highest level of customer services and interpersonal communication skills
 Collect copays, coinsurances and deductibles for payer contracts
 Data entry, check in/out patients, insurance information, medical records
 Knowledgeable with medical terminology
Front Office Coordinator/Physical Therapy Technician (June 2005 –September 2007)
Physiotherapy Associates (3200 Shakerag Hill, Suite C, Peachtree City, GA 30269)
 Prepare patient treatment notes for charting and communication to physician
 Verify patients insurance/benefits, discharges and perform reminder calls for
appointments
 Data entry, check in/out patients, medical records and scheduling daily
appointments
 Administrates active and passive manual therapeutic exercises
 Motivates and assist patients to learn and improve functional activities
Patient Care Technician/ Certified Nursing Assistant (March 2005 –June 2005)
ATS Staffing Health Services (3098 Piedmont Road Northeast, Atlanta, GA 30305)
 Provided patient care services and needs in health care services
 Perform medical assistant duties in hospice care, nursing homes and hospital care
 Perform medical assistant duties with daily medications and prescriptions to patients
in home care
 Provide daily transportation for patients to doctor and hospital appointments with
home care
 Provide and prepare daily meals for patients in home care
 Assist residents with bathing , dressing, hygiene and grooming in accordance with
established care plans

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Skills
 CPR certified, clerical skills, computer skills, Medical Manager, Customer service, Medic
Systems, Microsoft 2013, Management skills, leadership skills, financial services., call
center

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