1. Ivorie Glover
7316 Eastlawn Drive • Cincinnati, Ohio 45237
(513) 432-0223 (cell) • moniaglover@gmail.com
Seeking Entry-level Position in
Health Information Management
Hospital – Insurance Company – HMO – Medical Group
QUALIFICATIONS/SKILLS
• Currently enrolled in Health Information Management Degree program
• Employment history includes current position as CSR with Wellpoint/Anthem, Medical
Records Clerk with Mercy Health and Billing Clerk with Medical Recovery Systems
• Proficient in medical coding, insurance billing, and health records management
• Meticulous and detailed – combines strong organizational and communication abilities
with capacity to perform a multitude of duties well – from assisting customers with billing
claims and policy questions to maintaining confidential records and providing back up
support
• Accustomed to a fast-paced environment, able to handle several duties simultaneously,
a team player who can effectively interact with customers, co-workers and supervisors
• Mature, dependable and reliable, works efficiently without supervision
• Geared for a position requiring a good attitude, high energy and accountability
• PC: MS-Applications: Word, Excel, Access, PowerPoint, Outlook, medical billing software:
EPIC, LastWord, Facs, FastTrack, Helix, Citrix/Facets, Compass, Macess, Homecare
Homebase, McKesson, Horizon, Zirmed
• Available for relocation
EXPERIENCE
Chi Health at Home June 2015 to present
Revenue Cycle Coordinator
 Review of accounts receivable new and aged private pay accounts follow up on
delinquent accounts according to established policies and procedures. Prepares and
processed insurance claims for assigned location and payers. Verifies date by
conferring with appropriate agency and/ or external personnel. Provides managerial
reports on status of accounts in all areas of responsibility, monthly and as requested.
Submit monthly patient statements for billing.
Wellpoint/Anthem BCBS Sep 2013 to June 2015
Customer Service Representative III/Supervisor
• Handles escalated phone calls from members with inquiries about prescription
coverage and insurance claims, provides price quotes based on each member’s
plan structure, completes each inquiry to individual member’s satisfaction
Rod Techs Inc., Cincinnati, Ohio Mar 2011 to Jul 2011
Administrative Assistant (Construction Company)
 Manage projects tracking the jobs utilization; maintain daily work logs. Input and
update employee files and assist with payroll. Update project books with change
orders, AIA forms, and project schedules
Mercy Health, Cincinnati, Ohio Nov 2010 to Feb 2011
Medical Records Clerk/Claims Processing (AHC Convergent)
 Submit EMR for re-bill and research claims for proper billing. Respond to patient
billing or financial inquiries directing to appropriate department as necessary.
Rebuild and forward copies of UB92’s and HCFA 1500 to be billed electronically. Mail

2. copies of itemized statements to patients and/ or to the Heathcote Virginia main
billing office for further review of accounts billing errors.
Medical Recovery Systems, Cincinnati, Ohio Nov 2008 to Jan 2010
Billing Clerk
 Medical billing for commercial and private pay carriers, following up on unpaid and
denying claims
Medco Health Systems, Fairfield, Ohio Oct 2007 to Sep 2008
Benefit Specialist/Patient Service Representative
 Process patient new prescription (RX), refills, renewals, and instruct on appeal
process for non covered items. Provide information on all aspects of the prescription
drug benefit plans
EDUCATION/TRAINING
University of Phoenix (on-line)
Bachelor of Science in Health Information Management to be awarded 2017
Courses completed: Human Disease, Healthcare Vocabulary, Human Nutrition
Courses completed at Brown Mackie College:
Healthcare Delivery Systems, Medical Administrative Practices, Anatomy,
Psychology, Physiology, Medical Ethics, Medical Terminology,
Medical Coding, Insurance Billing, Report Preparation