1. DANIELLE PARKER
5814 SOUTHVILLE ST, HOUSTON, TX 77033, (832)848-7160, DNLLPARKERASIA@YAHOO.COM
OBJECTIVE
To obtain a position that will enable me to utilize my strong organizational skills and ability to work well with
others as a Medical Assistant for the opportunity of unlimited growth,
SUMMARY OF QUALIFICATIONS
 8+ years of excellent Customer Service
 Skilled in problem resolution and customer relations
 Proficient with technical systems and application software (Microsoft Word, Excel, Lotus Notes,
Outlook, etc.)
 Outstanding problem solving skills and active listener
 Ability to maintain professionalism while under pressure in stressful atmospheres.
COURSES & SKILLS
Medical Terminology, Introduction to Medical Assisting, Medical Law and Ethics, Medical Office Procedures 1 &
2, Anatomy and Physiology of Structural and Organ System, Clinical and Medical Labatory Procedures, Medical
Computer Applications, Hematological Procedures, Professional Development , Type 45 wpm, Filing, ICD-9/CPT
Coding, ICD – 9 Modifiers, Account Receivable, Faxing, Appointment Scheduling, MS Word, Excel. Power Point,
Scanning, Claims Resolution, Data Entry, and Medicare/Medicad.
WORK EXPERIENCE
10/2010 TO 01/2011 Burlington Coat Factory Houston, TX
Sales Person
 Cashier
 Stock Room/Inventory
 Floor Sales Person
 Assisted customers with finding items, fitting rooms, and checking out
02/2014 TO 08/2015 Prime Time Home Health Service Houston, TX
Home Health Care Provider
 Aided person at their home that had medical difficulties
 Cleaned home
 Cook daily meals for patient
 Monitored medication and dosage
04/2007 TO 04/2008 Burnett Staffing Houston, TX
Assembly Line Worker
 Maneuvered heavy objects while hand-packing products for shipment
 Processed inquiries regarding company supplies and procedures : product loss, shipment orders, cycle
counting, stocking shelves and routine cleanup of area
 Performed basic assembly preparation following set industrial and manufacturing machine operation
and procedures
10/2006 TO 04/2007 Advance America Call Center Houston, TX
Customer Service Representative
 Processed inquires for consumers concerning payday loans and eligibility
 Generated and updated customers online loan request promptly with excellent customer service
 Conduct regular follow-up regarding employment and references to determine effectiveness of
application
 Formulated daily and weekly activities reports

2. 08/2005 TO 08/2006 Weiser Security Houston, TX
Security Guard
 Enforced the regulations governing the operation of a correctional instiution, serving both as supervisor
 Provided leadership and technical guidance to other staff with regard to policies, procedures, and rules
 Supervised and provided security of offenders and responded to emergencies
 Prepared daily paperwork records, forms and reports for each shift
10/2002 TO 06/2005 Fiesta Houston, TX
Customer Service Representative/Cashier
 Ensured each customer had outstanding service by providing a friendly environment
 Provided control and management regarding daily cash flow transactions
 Aided in all types of consumer service needs, maintenance and company instruction
 Greeted and acknowledged each customer with solid product knowledge and customer service.
EDUCATION
08/1999 TO 05/2003 Jesse Jackson Academy Houston, TX
High School Diploma
 General Studies
2008 TO 2009 Everest Institute Houston, TX
Medical Assistant Certification
REFERENCES
References are available on request.