1. HARRY H. McLOUD
Norcross, GA 30092
404-510-3269 (cell)
Harryo1025@sbcglobal.net (email)
OBJECTIVE STATEMENT
Securing a career opportunity where working hard with full determination and dedication will
result in the achievement of organizational and personal goals.
EDUCATION
BS Degree/Bus. Management & Administration, Central State University (Wilberforce, OH)
WORK HISTORY
Sept 2014 – Present (Contracted employee - Staffmark Staffing Company)
Reflex Contractor for LexisNexis/Credentialing Compliance Dept. - Alpharetta, GA
 Conduct extensive online research on established clients listed on multiple Excel
spreadsheets (i.e. county government municipalities, city and county police departments,
law firms and collection agencies) to maintain access to the world’s largest electronic
database of legal and public records-related information
 Conduct extensive in-house research on established clients (mentioned above) using
Accurint, a point-of-need LexisNexis investigative solution that enables government
agencies to locate people, detect fraud, uncover assets, verify identity, perform due
diligence and visualize complex relationships; this involves verifying company, address,
reviewing websites and calling customers as needed
 Order and score on-site inspections submitted via a third-party as part of the LexisNexis
review process with responsibility for judging and determining pass/fail status
 Perform research to determine if appropriate credentialing has occurred for Lexis
Advance accounts
 Experienced in using LN systems such as ECT, Accurint and MBS (Accurint Admin)
May 2014 - Sept 2014
Outbound Call Center Rep for Electronic Merchant Services (EMS) – Roswell, GA and
Senior Account Rep for MBM eHealthcare Solutions – John’s Creek, GA
 Cold call merchants using telephonic skills to set outside sales rep appointments; each
call is to schedule a one-on-one, complimentary credit card processing evaluation; EMS
is one of the country’s largest credit card processing organizations
 Telephone established medical practices throughout the Southeast to gauge their security
awareness in terms of compliance for HIPPA, the healthcare industry’s standard for
protecting sensitive patient data; MBM’s other focus is on revenue cycle technology
management services
Jan 2012 – Mar 2014
Business Consultant Opener-Level 1 for CAN Capital - Kennesaw, GA
 Execute assigned outbound calling campaigns designed to acquire Pre-Quals, increase
customer retention, drive new account acquisition, build customer loyalty and drive
profitable revenue growth

2.  Build relationships with clients through providing a superior level of responsive customer
service
 Conduct sales presentations via a telephonic resource and maintaining order information,
phone and/or other activity logs and reports
 Maintain confidentiality of all customer and company records and account numbers
 Selected in August, 2012 to participate in training classes designed to prepare me to
become a Closer (opening and closing my own deals), based on my strong work ethic,
proven telephonic skills on the dialer and consistent funding for the six months I’ve been
on the sales floor
May 2008 - July 2011 (Temp employee - OfficeTeam)
Credentialing/Contract Coordinator and Provider Data Analyst for Peach State Health
Plan – Smyrna, GA
 Review/research credentialing application data utilizing in-house database systems
(Amisys and CACTUS)
 Process monthly credentialing/recredentialing data mail-outs to designated providers and
medical groups
 Process/warehouse provider terminations
 Verify/obtain/file state licenses, DEA certifications and malpractice licenses on a month-
by-month basis, resulting in every Peach State Health Plan member always being seen by
a provider whose aforementioned credentials were always current and in good standing
 Provide data maintenance of various provider types in the organization’s vast
demographic database
Dec 2007 - May 2008 (Temp employee - OfficeTeam)
Business Administrative Support for Amoena USA – Kennesaw, GA and Automotive
Finance Corporation – Smyrna, GA
 Research client accounts and update Excel spreadsheets for claims activity for Amoena
USA, the world’s leading corporation providing external breast forms, lingerie and
swimwear for breast cancer survivors
 Perform various administrative duties in support of Automotive Finance Corp. (AFC), an
organization whose clientele consists of independent automobile dealers
Jan 2007 - Jul 2007 (Temp employee – OfficeTeam and Cirrus Concept Consulting)
Business Administrative Support for Community Mercy Health Partners - Springfield, OH
and Miami Valley Cardiologists - Dayton, OH
 Support billing dept. in obtaining Nat’l Physician Identifier (NPI) numbers by
researching internet medical websites throughout Ohio
 Input/update Excel spreadsheets using STAR, an in-house patient billing database
 Research, retrieve, copy and bill secondary claims.
 Pull charts/attach recent labs and history & physical reports, etc. for daily review
Aug 2003 - Jan 2007
Medical Records Coordinator
Wright State Physicians Women’s Healthcare (OB/GYN) – Dayton, OH

3.  Pull/prepare 30-40 charts daily for private office visits
 Re-file approximately 100 charts daily based on completed patient appointments and
charts pulled by nurses responding to incoming patient phone calls
 Attach incoming data to charts coming from US mail and fax for doctors’ review
 Create 15-20 charts weekly for new pregnant and reproduction assistance patients
 Pull/prepare/file charts requiring the release of medical information, ensuring all requests
are HIPPA-compliant
Mar 2000 - Aug 2003 (Temp employee – OfficeTeam and CBS Temp Services)
Business Administrative Support for The University of Dayton, American Cancer Society
and Dayton Power & Light – Dayton, OH
 Telephone various businesses/organizations to solicit financial support for the annual
“Making Strides Against Breast Cancer” Walk (American Cancer Society)
 Telephone local residents for billing arrangements and input/update consumer files
 Input/update Excel spreadsheets
Mar 1996 - Mar 2000
Programs & Promotions Specialist
Bureau of Cultural Affairs – Dayton, OH
 Create arts & cultural programming for citywide youth
 Create-host-executive produce “The Promising Young Stars Series” television show,
showcasing student jazz musicians
 Oversee the City’s annual summer concert series including the selection and booking of
acts, advertising/PR, venue selection and staging
 Chair the volunteer and food vendor components of the City’s annual “Jazz At The
Bend” concert series
 Coordinate all public outreach efforts as a key member of the marketing & promotions
team
ACT National Career Readiness Certificate
Silver Award Recipient (May 16, 2007) Awarded in recognition of verified skills in Applied
Mathematics, Locating Information, and Reading For Information. (Certificate #
488C8S507M6H)
Certificates of Achievement
Administrative Professional Excellence and Dedication – April, 2010 – OfficeTeam
A Call To Excellence (Extraordinary Service) – October 9, 2009 – Peach State Health Plan
Outstanding Administrative Professional – April 22, 2009 – OfficeTeam
Detail-oriented – Proofreader - Proficient data entry - Quick adaptability to computer systems
Very organized